Qure Skincare Reviews 

Great customer service! Abby helped me to troubleshoot my mask as well as make changes to my my subscription. Thank you!

The Pro-Aging Bundle has become my absolute favorite part of my nighttime routine. I just wear the mask while reading in bed - so easy. My skin has gotten visibly tighter in like 6 weeks?? Three different people have asked if I got "work done" recently lol. Love getting professional results without leaving my house!

Have been using the red light mask for a while and it does make a difference when used regularly. My first mask had an issue and Qure replaced my mask straight away. Great customer service. I just purchased the neck and décolletage device today and looking forward to seeing the results.

Each time I had a question, everyone was amazing. So helpful. I also had an issue with my mask. They acted quickly to resolve my issue. From the time I received my mask, it was obvious Qure is an excellent product with amazing customer service. I would highly recommend.

First off, of course they respond to every negative comment here. Their responses are all lies. They will just run you in circles. They don’t really care if you’re happy. I didn’t receive my package, and they told me I had to check with all my neighbors. After going to 25 different neighbor’s houses, nobody claimed to have received my package. Qure then told me I had to file a police report! In the meantime my package showed up at my door. You could tell someone had use the mask because the plug was unraveled. I suspect one of my neighbors had it. CURE customer service told me there was nothing they could do because they don’t accept used items back. What a joke. Ironical, they give away their stuff for free to influencers, but if you are a paying customer they don’t care. Qure will respond to this comment to save face, but I guarantee you it’s just that. I filed a complaint with my credit card company and got my money back.

I’ve been loving my QURE Light Mask (Infrared Light Mask) – it’s become such a staple in my skincare routine. I’ve also tried their microneedling device and genuinely enjoy the results. I did experience a few issues with my mask, but I have to say, the customer service was absolutely outstanding. They followed up, took great care of me, and even provided a free replacement. I’m incredibly grateful – it’s rare to see that level of care and commitment these days!

I received the mask and it’s flakey at best. 1) charging light does not always work
2) app does not show level of charge always 0%
3) button to switch on mask is flakey / intermittently works
Emailed immediately and asked for a refund. They asked me to call a non uk number. Then asked for multiple videos of me trying to get the mask working. Then finally referred me to a new department who tell me they can’t refund a mask that has been opened or used! Well of course I had to open it to try it! My advise is steer well clear - if you get a defective mask like I did there is no path to a refund only a replacement with at your postage cost!!

Qure has the best customer service! I made an error on my first order of the microinfusion system. I sent an email to support expecting them to say ‘sorry, we can’t fix your order’ but instead they got back to me right away and corrected the order to have the intended serum.
They also have amazing products! I now have the Microinfusion system on autoship (locked in at discounted price - easy to change, skip and edit), The Q-REJUVALIGHT Pro LED Face Mask, and The Neck & Decollatage LED Mask. All of these products are of incredible quality and have definitely improved my skin with consistent use. I’ve contacted customer service several times since becoming a customer and have always received a timely reply with a solution.
I plan to be a lifelong customer!

I recently purchased the Micro infusion system and LED mask which I’m very pleased with. However I had a problem with a payment link and contacted customer services. I received an immediate response I would like to thank Henry and Marianne for their assistance.

I purchased the Qure Q-Rejuvalight Pro Facewear after seeing several strong endorsements, including one from Dr. Muneeb Shah. I had high hopes for this product and expected a premium experience given its price and branding.

Unfortunately, my experience has been disappointing. Despite taking excellent care of the device and using it as directed, it stopped working properly shortly after the one-year warranty expired. It now fails to run a full session, even after proper charging.

I reached out to Qure support with video documentation of the issue, expecting that a premium company would stand behind their product. Instead, I was offered a small discount on a replacement device—despite the fact that my mask failed just beyond the warranty. This felt dismissive and out of step with the values Qure claims to represent.

I understand warranty limits, but when a high-end product fails this soon, and the brand’s only solution is to ask the customer to pay again, it raises concerns about quality, accountability, and long-term value. I tried to engage with their team respectfully and openly, but ultimately, it felt like they were more interested in sticking to policy than doing what’s right for a loyal customer.

I can’t in good faith recommend this product based on my experience. If you’re considering a purchase, I suggest looking into other LED devices with more robust support and longevity. A product at this price point should not feel disposable after one year.

I was initially shipped the wrong item (microneedle system). I emailed customer service and they got back to me immediately. After a few back/forth emails and a few pictures of the item originally shipped to me, they initiated a new shipment with the LED Mask I originally ordered, AND they let me keep the microneedle system "for my troubles". The whole issue was resolved within 3 days. Thank you Katrina R.!

I am so impressed with Qure’s after sales service. Had a problem with my face mask and i found the customer service to be incredible.

All resolved via email and promptly

Just spoke to Catrina on the customer service chat line and she was so lovey and helpful! Answered all my questions and guided me through how to switch on my mask and now can't wait to try it out!

I didn’t receive my order, so I contacted customer service. They told me the tracking number showed it was delivered to me. It was not delivered to me! I purchased over $500 worth of skin care. Why didn’t they have somebody sign for it? Qure told me I had to go to all my neighbors and see if the package was delivered there. Nothing. Then they told me I had to go file a police report! I assure you, I am not making this up. About a week later the box showed up at my door, but apparently someone else had opened it, because the mask cord was unraveled. So I contacted customer service again. They told me I couldn’t return it because it was used!!! Ironically if you’re an influencer, you get a free mask, but if you’re a paying customer, they don’t give a shit. Qure DONT bother responding to this post, because I’m not jumping through any more of your hoops. You obviously really don’t care about your customer's, so don’t try to save face.

Customer service is excellent. I have been using the LED face mask for about a 1.5 years now--& loving it--excellent quality & no complaints at all. I really want to get their shower & faucet filters as well. Wonderful company doing great stuff

I love my mask however, I’ve only had a little over a year and it is not charging properly. Hopefully, this is the exception but my sister bought the mask as well and she is also having issues.
I reached out to customer service and they offered a 15% discount. Super frustrating that quality is not there for the price you pay.
Addendum: order number QS568787

I use the micr infusion and the light therapy mask consistently as instructed. Definitely has helped considerably with wrinkles, pores and adult acne. Highly recommend. The customer service folk are also top notch. Solved an order issue in a professional and timely manner. Could not be happier with products I have used and their service folks.

I have been using micro infusion 4 times and have seen good results. Then, I bought the LED face mask, just waiting for it, and will share the experience later.

I saw many comments about the serum not coming out when using micro infusion. Please have it upside down with the serum for 2 mins (like the instruction), and try to tap the side and the top until you can see the bobble.

Also, the customer service is great.

Been using the product over 2 months but haven't noticed much. I just received the mask a couple weeks ago so kind of hard to review that now. But the bag for the mask is too small making it difficult to put the mask in or out of it. Stress like that will cause the mask to fracture so I'm not using the bag, it's useless. Couldn't made it at least an inch wider. Had a couple minor issues with my original purchase being denied from a glitch in their system so I never received that order. Had to place another order a week later but again for denied and never received anything I actually wanted nor the discounts. I reached out to customer service and they corrected the issue with placing of my order. But still never got my original order or the discounts. Other than that the product seems to work ok but I've only used the serum for a couple months. Hopefully will see much better results soon

I was recently assisted by Elmo B. on an issue with my current mask. They broke everything down so simply and made the process of fixing my issue so smooth.
Honestly some of the best customer service I have ever received so thank you to Elmo and the team so much!