Qure Skincare Reviews 

Never, ever order from this company. I placed my order at the beginning of January and paid a considerable amount of money. I purchased a face mask, a neck and décolletage mask, and serums as well. The package still hasn't arrived. Now I got a call from Hungarian customs saying that there are only two products in the package, and I have to pay an additional 27% tax and handling fees for them. This was never mentioned anywhere before, even though I frequently order from various foreign countries. Their customer service is not helpful; they just provide generic responses. I am incredibly disappointed. I just want to get my money back.

Wow..I cannot say enough kind words about the continuous customer support to ensure that I am a satisfied client. This company Qure is truly the elite with their customer support with pre purchasing their led device mask and micro infusion at home system.I have not received my products yet but just have such a great support system has truly opened my eyes up to buying my products and LED devices facecabd chest as well as their micro infusion for wrinkles and dark spot,hyperpigmentation…I have to say I will circle back with results but I do thing they receive an A+ with their service and accommodation. They are easy to reach and informative as well as courteous. Highly recommend getting your skin care products from here .with so many choices from micro needling and LED red blue light therapy and skincare products..choose Qure..

I purchased the fine lines bundle w/mask, under eye patch and micro infusion. I have only missed two days in a series of 42 days.....I am seeing a texture difference. The under the eye patches I have used sparingly since I had only 8 in the bundle. I wore them overnight and there is a noticeable difference in the diminished puffiness. I have only used the micro infusion once but plan to use it tomorrow evening.

I bought a mask and really liked it, but it didn’t always turn on so I emailed Qure. They got back to me the next day and helped me to get it to work. The customer service is terrific. I have the mask and I use their micro infusion system and I like both of them. I highly recommend them.

Qure had the easiest red/near infrared mask for the money and the time requirement. Super easy to use. Tangible results. I am thrilled with my purchase. Can’t wait to try the microneedling packages.

I had trouble connecting to the Qure app ever since I bought my mask last August. The company tried to make it right and even sent me a new mask, but I could never connect to the app with my phone. Differnet Customer care support people tried to help, but it never worked until I got Joe L today and he was so patient. Joe worked with me today until we got the app up and doing what it was supposed to do. I loved the mask, but I wanted it to work with the app and now it does thanks to the wonderful customer support I got from Joe! Yay Qure for hiring people like Joe who went out of his way to help me.

Had an issue with the mask that was purchased over a year ago. Reached out to customer service and tried a bit of troubleshooting. Sent them a couple videos of the troubleshooting and (mal)functioning of the mask and came to a resolution in a matter of days. I was even delayed in my response and the customer service representative (Cian) reached out to make sure we were staying in touch. Great customer service!!

I have owned this mask for about a year now and have had nothing but issues, first it was connectivity to the app, then I could never get a charge past 75%, I only get maybe 3 uses before it needs a recharge and now the anti aging selection won't stay on longer than 10 seconds either via the app or manually. And surprise surprise they won't help at all because I'm over a year of ownership. PLEASE DO NOT PURCHASE. It is not worth the high price tag!

BEWARE! This company advertises “hassle free returns “ I ordered the Led mask which is quite expensive. It came and actually was so non form fitting that it hurt my face and after just ONE USE, it never charged or turned on again. I have written several emails and contacted several different customer service agents and they refuse to return and refund my money!! The mask is obviously defective or faulty. They claim after the box the mask arrives in is opened and the seal is broken, then it’s considered “UNSANITARY” Which is ridiculous and not an acceptable business practice. I feel 💯 SCAMMED! They instead offered me a serum to use with the mask (the mask that doesn’t work!) and instructions for charging and turning on (which it doesn’t!)
To not refund a customer for a product that doesn’t even work is not a company I would ever consider using again. To offer a hassle free guarantee and refuse a refund after a customer has spent hundreds $$$ of dollars on a device that doesn’t even work is not only FALSE ADVERTISING and Money Grab Scam but also promotes horrible business ethic. I am so disappointed!

I have used Qure for 2 months and already have compliments on how much younger my skin appears. I am 67 and when I tell people my age, they don't believe it. They thought I was in my late 40's!!!! I tried Qure because it was recommended by Dr. Youn, whose opinion I value. Just placed my second order. I may try the LED mask next.

I have bought the LED Mask and Neck & Décolleté Devices. At first, I needed to be well guided in order to make the right choice for me and the Clientele Services were of great help, professional and efficient. I received my LED Mask and the Micro-Needling, but I haven't received yet the Neck and Décolleté Device for they are back order. I have been told they will get it by January 22, I'm expecting to receive it soon. Unfortunately, I haven't set up the LED Mask yet because I'm a very sick person and actually I'm unable to do much. I will be happy to make another review after some weeks of use about the LED Mask. I really recommend QURE for after all the researches I have made before buying, QURE is one of the BEST brand for the quality of their products and for their Clientele Services. I know there are delays for receiving our orders, but this is due to the high number of sales. I have bought a Full Body Device for healing from another company and it's the same, they have offered very good deals in December and they're absolutely overwhelmed with the high demands. So, I understand it's the same for Qure. The LED Therapy is becoming very popular because it's effective and there's no side effects. I highly recommend QURE, you won't regret it, do your own research online and just compare the reviews with other companies and you'll see that Qure is the best for cosmetic therapy.

Love these products ! I started with the LED face mask then tried the micro infusion 3 month system, the serum and the micro infusion patches! I’m on my third bottle of the serum , absolutely amazing .

Very happy with the customer service support that followed up closely and resolved LED mask battery issue.

I ordered the LED mask almost one year ago today the difference in my skin is amazing. For reference I’m now 53, my skin is plump, the tone is even, my hyperpigmentation is gone and my skin is smooth. I do two cycles (6min one with the violet light and one with the red) a minimum of 5 days a week while I lotion my body. Easy, charge lasts forever and if you have a FSA it’s covered. Great company.

Mine is defective and worked once! I followed instruction and spoke to several “customer service” and they tell me that since it’s opened then they can’t accept a return!!!! It advertises that there is a month guarantee window for return!!
I don’t know if it’s a SCAM or why when a customer buys a #qure product and is unsatisfied or the product is DEFECTIVE AND DOES NOT TURN ON after ONE USE why will they not honor their policy for Returns?? WHAT A PIECE OF JUNK…EXPENSIVE JUNK! The mask also doesn’t cover the forehead area and lights are sarse and the mask hurts on your face because of the contour. I’m so disappointed.
I really liked the micro-needling product but since they are REFUSING RETURNS (it’s been a week) it won’t turn on (defective) I for sure will NOT be buying from this #qure company ever again! I spent hundreds of dollars for a LED mask that won’t turn on! Great! They claim it’s because your germs are on it… well CLEAN AND SANITIZE FOR YOUR NEXT VICTIM! I’m returning mine regardless. What am I supposed to do with a worthless mask??
DO NOT BUY FROM THIS COMPANY!! Awful customer service!!! Does NOT stand behind their own product and sells DEFECTIVE MASKS then will not accept RETURNS!!
What an awful company!!!

I just received the Qure mask for Christmas and have only been using it a few days. I don't have any feedback as of yet. My only issue right now is it doesnt fit my face very well. If I have the eye protection inserted and use the head band it's much too tight on my forehead and nose, then does not snug or touch my lower face at all. I tried removing the eye protection and it does actually fit better, but still way more pressure on my forehead and nose ,and I have to hold it down on the lower half of my face. Not sure what to do, and I was supposed to receive an email from customer service to troubleshoot and try to figure out next steps and never received an email after we chatted . I did however save the transcript of our chat and would love for someone to follow up wit me.

WHAT A JOKE FOR THEIR REPLY THEY JUST SENT ME A REPLACEMENT UNIT BUT ARE NOT WILLING TO ADD WARRANTY. I DIDN'T BUY A UNIT TO HAVE IT BREAK DOWN EVERY 6 MONTHS. DO NOT AND I REPEAT DO NOT BUY THE NECK MASK. I FIRST PURCHASED ONE 11/2023 . I am now on my 3rd unit. Each unit lasted 6 months and broke down the exact same way. The wire to the mask losen up and stops working. They last 6 months. The 3rd one and now I don't get anymore warranty. This is disgusting. PLEASE PLEASE SAVE YOUR MONEY .

I use the led mask daily for months and I have yet to see any results as they claim. I do not see any results for my acne / acne scars. Highly disappointed in this product but most importantly highly disappointed that I posted my review on Qure website and they did not post my review because I gave them the 1 star review. They mainly post positive reviews and just a few low ratings.

#1 I loved their products. Have the mask and love it. Ordered the Microneedling and it was a hit. Went to a party and 2 women corned me on my skin routine so I went to buy more refills for microneedling. Somehow I got charged for delivery and it was “ requires signature” which doesn’t work with my work schedule. I contacted the company and they had it corrected within 3 hrs. Amazing Especially the day after xmas

The Qure products are working for me. The LED Mask. LED Neck & Décolletage and the Micro-needling. I have had 3 occasions to contact customer service using the Chat feature on the website. Each time my issue was address and solved quickly.