Qure Skincare Reviews 

Poor customer service! Ya’ll should read the 1 star reviews! Product is good but the customer service is extremely poor. I ordered 4 masks at almost $2k. I purchased on different transactions within a 2 day span. Thought it would be wonderful gift ideas. Upon checkout I noticed that I missed out on the bonus silk pillowcase for buying $500 cuz I had on multiple transactions. I thought I’d ask anyways if they can honor.. Oh man was I wrong to ask.., a flat out no so then I asked what’s the difference if I return and rebuy since I just received two out of 4 masks that day. The CS definitely decided to make me go through hurdles for the audacity to ask her for the $10 pillowcase for a $2k order. I think she felt I was trying to pull one over her so I had to send her 100 photos of every taped corner of the boxes and I had to prove I didn’t open it. All good, so sent to her and now I have to ship these suckers back to get a better deal that was available now and the stupid pillowcase. The other two I got as a bundle set price with a mask and a mist spray… btw unless you tap bundle sets you won’t know it’s cheaper than buying one friggin mask.. my bad thinking that a bundle would still be slightly more than just the mask. Well I ordered 2 bundles first week of Dec and no real date of delivery other then it will be shipped out mid December.. it’s 12/16 so I decided to try their poor cust service again and they tell me that they’re waiting for the $20 mist or whatever in the bundle and won’t ship till it’s available… I mean I had to suggest to them, please send the $500 masks first so I can get it on time to gift for Xmas and send the measly spray when it comes in.. like what? Why am I problem solving for them.. the CS had to ask but said he could finally… ughh like why put your customers through all this when they just want to buy your products! They definitely don’t care about their customers and they use AI to answer you on chat… even if you like product, now that I know how bad their cust service is, I know now that if you do have any future problems with their products they will most definitely not stand by it and tough luck for their custs. Ughh I should’ve gone w a competitor.

I ordered my mask a month ago and contacted customer care after two weeks. The shipping was delayed and I was asked to contact the courier and arrange redelivery myself.

When I missed the window on this, customer care told me I either had to pay for redelivery or receive a refund (minus the cost of them restocking the item)

Incredibly disappointed to say the least, terrible customer experience and I won't be buying again

I ordered an LED mask and I am really satisfied. Their support contact me, if everything is OK. I highly recommend it.

Dishonest business practices. They say they have a return policy, but they don’t. Read the fine print, first and foremost you CANNOT break the seal of the cardboard box which already excludes most customers who wanted to at least touch the mask. I didn’t break the seal, sent pictures and everything as they requested, and they did not send me the paperwork required to cross customs (I live in Ontario) to return the product. I was happy to pay for return shipping.

They are tricking customers into thinking they have a return policy, when you don’t. If you don’t accept returns then say all your sales are final. Buyer beware.

Love the product. Too soon to tell if the led mask and neck lights work but they are easy to use. The micro needling set seems to work well. Have used it twice. I have very sensitive skin so I was concerned. Everything breaks me out but this didn’t. My reason for low stars is when I placed an initial bundle order I paid upgraded shipping. When I heard nothing from. Qure for over a week I had to send email asking where my products were. They said they’d run out of some of the items so waited to send everything. They also refused to refund the upgrade shipping fee! Days and days went by until I finally met another email Asking them to just cancel. For such an expensive item I’d expect a lot better customer care. They did respond quickly with empty promises until they finally shipped about 2,5 weeks after I ordered and paid for 3 day shipping. I’d think they’d at least notify their customer if they suddenly ran out of something , send the items they did have and refund upgraded shipping!
Adding order number for identification thanks for your response, Qure
order #QS5196294

Great product, I see an improvement in my skin color, how it feels, little worried that it won’t last long, I’ve heard some masks stop working, but my first mask had a stain on the forehead and they swapped it out no problem, no questions asked so I have complete faith that if something were to come up they would take care of me. Thanks guys

HORRIBLE CUSTOMER SERVICE!!!!

LED mask stopped working! After 2 months of back and forth a replacement sent. REPLACEMENT doesn’t work!!!! It doesn’t tirn on!!!!! Refusing to send a replacement!!!

I had an issue with my mask so contacted customer service. They immediately responded to me and went above and beyond to meet my expectations. I’m very happy with my product and the service I received.

Qure is expensive but does work. Backed by Clinical studies and FDA approved - that is what makes it worth trying. 5/5 from me bc this does give results.
I have the LED mask and neck/chest. I have recently tried the micro infusions and all in one serum. I saw a marked difference the second time I used the micro infusion. I’m not entirely sure about the serum - the other products are good enough I think

I purchased the Qure LED mask over a year ago. I have been so disappointed with their mask as it basically stopped working after a year. Despite being fully charged, it slowly started to decrease how many cycles it would last. A full cycle is 3 min and it should last about 10 cycles fully charged. About 15 months in, it was barely lasting 3 full cycles. That’s when I contacted customer service as I could see it was breaking down. I kept getting the same scripted response asking me to try things I already tried. I gave up. But now it has completely stopped working. It will not even turn on despite being fully charged. I saw on multiple reviews online that this has happened to many people who purchased this mask so this must be a defect. Clearly, this is not an issue unique to my mask - many people have experienced the same defect in their masks. Qure must be aware of this issue if they are a responsible company.
But they are not a responsible company that stands behind their products. I tried reaching out to customer support again and even sent in a video as they will not proceed without one, then used the video to basically say it’s broken and nothing can be done. And what is even more ridiculous is they asked if I would like to purchase another mask as it is currently on sale.
I will never purchase another Qure product and I hope this warns others to not buy their defective products. An LED mask that cost over $350 should not break down shortly after a year. It almost seems fraudulent as others are experiencing similar problems with this mask. This was a very expensive purchase for me and it is useless at this point. I regret that I gave this company a chance.

Update: I got a reply on Trust Pilot on 11/22 saying they would contact me but I did not hear from any Qure representatives after receiving the reply on Trust Pilot and it has been over a week. I did email back and forth with a Qure representative before the Trust Pilot reply and again, was only offered a discount on a new LED mask which I made clear was not something I would do. I wholeheartedly do not recommend this product or company, they do not stand by their product. I hope I can save other people from wasting their money on this useless LED mask.

I bought my 69 year old mother in law the light therapy device for the neck & décolleté. Her chest looks 10 years younger! Her skin is smoother and even toned. I just bought her the mask also for Christmas :-) I’m her aesthetician and I’m telling you that my highly trained and picky eyes are very impressed. Next I’m going to buy one for me too!

i've been using this on and off..but i see no difference in the micro infusions or the LED mask..

i feel scammed..and i've paid a LOT of money...i think a paying for a dermotologist would be cheaper...i can't believe all the hyped reviews..and honestly...i dont' see a difference in a lot of the before and after photos..

Marianna D gave us excellent customer service. We are very please with how she resolved our problem. We love this product and have just ordered a second mask!

Excellent Customer Service!!! Thank you customer service for going above and beyond to make sure my mask worked! You called and also sent a detail e-mail explaining what to do!!! Truly grateful for this team! Looking forward to purchasing more product knowing I am in good hands if I ever have a question!

Joe with customer service was great! He was prompt with emails, professional and solved my problem quickly. My mask was not holding a charge and a new replacement mask was shipped out quickly. Excellent customer service!

Manel D. Made my experience with Qure so easy and I could tell he really cared. Everyone that I’ve come in contact with at the company has been great especially with customer service and then there is the super mask that is aging me backwards. No lie I look younger now than I did in my early 40s and I owe it all to the red light therapy! Thank you Qure

I tried ordering their all-in-one serum as a subscription. At checkout they added a "promotional" breast cancer awareness package. It was supposed to be free, but the website adds $39.99 for items that are worth about $3.99. I "chatted" with customer service rep Charmie D. She first suggested I remove it from my order, something I had tried several times before contacting customer service. It is immediately added back to my order and even though the price is listed as $0, $39.99 is added to my total. After explaining this, her solution was for me to pay the total and she would refund me $39.99. Uh, NO, I don't think so. Also the website tries to make it impossible to navigate through the checkout without adding
the LED mask or their micro-infusion system. I already use both of these and actually like the products, but this is a scammy wat to do business, I'll look elsewhere before purchasing anything else from them.

Faulty face mask has taken 31/2 weeks of back and forth emails calls still no closer to sorting it out. Worse service I’ve ever experienced

The customer support is great, but disappointed that such an expensive product (red light mask) died within 2 years, I was hoping it would last for longer.

I LOVE all their products from micro needling to the LED mask I’m getting ready to order the mask for my neck and neck and chest and the water filter I rave to everyone over these products.