Henry the representative was amazing. My helmet wasn’t working after approximately eight months after purchase. And Henry was so patient he took about three months, but he educated me step-by-step on... See more
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I had a problem with removing the shower cover, so I could replace the filter. I spoke with customer service and they had me email a video. Someone followed up with me right away. Once they determi... See more
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I had a great experience with Qure! One of the products I received arrived damaged, but their customer service was amazing. I reached out to them, and they responded so quickly and kindly. They aske... See more
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I wasn't sure about this when I ordered it. I've tried other things before that didn't do much. But seriously, after just one treatment, my face is smoother and appears lifted. I'm excited to cont... See more
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Company details
Written by the company
At Qure™, we are rethinking skincare by making clinical-grade technologies and products accessible for effective skin therapies in the comfort of your home and at an affordable price. Empowerment: We aim to break down beauty barriers, enabling our customers to achieve their best skin health. Confidence Building: Our focus goes beyond selling products; we are dedicated to fostering self-assurance in our customers. Quality Assurance: We prioritize excellence in our product development process, ensuring all items meet the highest standards of efficacy and safety. Product Offering: Innovative skincare technologies designed for home use, enhancing skin health and beauty without the premium price tag. Commitment to Customers: We strive to enhance our customers' experiences and results with every product we develop.
Contact info
651 N Broad St, Suite 201, 19709, Middletown, United States
- +1 (240) 702-2228
- support@qureskincare.com
- qureskincare.com
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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mask
NOT WORTH THE HASSLE FOR UK CUSTOMERS
NOT WORTH THE HASSLE FOR UK CUSTOMERS. I recently ordered the Q-Rejuvalight Pro LED Mask directly from their website as they were advertising free international delivery and wanted to give their product a try. But you must read the FAQ listed separately on their website which states the amount paid at check out does not include any VAT as this information is not mentioned at any point through out the check out process. I paid £231 for the mask and just received an invoice requesting me to pay another £61 for import VAT in order to receive my delivery. You can get the same product for £225 from Beauty Bay or Cult Beauty and you’ll get it within 2-3 days. I placed the order on 14/09 and I am still waiting for the product two weeks later. I contacted customer service to discuss the option of not paying customs thus allowing the product to be returned back to them only to be told they will charge me £46 in processing fee. So in summary, if you are ordering from the UK there are better ways to get their product and do not order directly from them.
September 28, 2024
Unprompted review
Reply from Qure Skincare
Hi Ash!
I hope your day is going good so far! Appreciate it a lot for bringing this one up to our attention. I would like to personally apologize for the inconvenience caused. I promise you that this is not the type of experience we wanted you to have with our products.
I want to assure you that we take customer satisfaction very seriously, and we strive to provide a smooth and hassle-free shopping experience for all our valued customers.
While we do our best to anticipate and mitigate any potential customs fees, unfortunately, they can sometimes occur due to various factors such as the value of the items or the regulations of the destination country. Customs policies can vary from country to country and even from shipment to shipment.
Yes, we do worldwide shipping for free for orders $100 USD and above! Please be advised that shipping does not include duties and taxes.
Note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which Qure cannot accept liability. International shipments may be subject to the imposition of customs or import duties once they reach their destination. You will be liable for all of these duties and it is your sole responsibility to pay the charges to release the goods from the shipment. We are legally required to declare the full value of the shipment and will provide an invoice to customs should they require it.
To ensure our customers make informed decisions before making a purchase, all pertinent information, including duties and taxes (customs fees), is available on our website. We always encourage customers to review this information before making a purchase.
Regarding your inquiry for return and refund, if you refuse the package or it is tagged as Return to Sender (RTS), this action will incur a 20% cancellation fee and will be deducted from your refund amount. Your refund will be processed soon after we receive the items back from the courier at our warehouse. Please note that this can take up to four (4) weeks after your package is delivered to our warehouse to allow us time to receive, inspect, and verify your return and complete your refund.
Link: https://www.qureskincare.com/pages/return-policy
The information regarding the imposing duties and taxes is publicly posted on our website.
FAQ link: https://www.qureskincare.com/pages/faqs
Should you have more feedback, suggestions, or inquiries, please feel free to contact us. We are always ready to support you and ensure your ongoing contentment with our offerings.
Stay beautiful! :)
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Their customer service is marvelous!
I had a problem charging my mask, which was still under warranty, by a couple of months. All I had to do was email them, and the spectacular CSR I am dealing with took care of it. She helped me return the faulty mask and get a new one shipped right out! I would HIGHLY recommend this company and their product.
September 24, 2024
Unprompted review
Fantastic products and service
Fantastic products and customer service. Any queries dealt with very quickly and always followed up to ensure happy with outcome. Products are fabulous and can highly recommend the led mask which has made a massive difference to my maturing skin. Looking forward to trying micro needling system. This is a company that ensures their customers are happy.
September 17, 2024
Unprompted review
Best skin product ever
I bought the Qure micro infusion and LED mask. I had pretty bad acne but after one use of the micro infusion I notice a big change in my skin. So far I’ve used 10 bottles of the micro infusion over the period of 1 year and the LED mask everyday for 6 months. I don’t have anymore acne except for the occasional hormonal acne before my period comes. This is the best product ever.
September 16, 2024
Unprompted review
I love the mask and their customer…
I love the mask and their customer service is amazing!!
August 26, 2024
Unprompted review
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Better results than expected
At age 77, I was a little skeptical that the LED mask would benefit me but after using every morning for 2 weeks, I’m seeing and feeling a tightening of my skin and smoother area around my mouth where most of my concern is. I have always taken good care of my skin
but couldn’t be happier with the results. I am using
The mask 6 minutes every morning.
August 27, 2024
Unprompted review
Worked until it didn’t it working
Had this Qure mask for 18 months and then it quit working ,of course it was out of warranty . Used very carefully and kept it protected, I wrote several emails and sent photos to show how it didn’t keep a charge and they stopped answering my emails after I sent videos of the problem. I real like I’ve been duped.
June 3, 2024
Unprompted review
Reply from Qure Skincare
Hi Shirley,
Thank you for bringing this to my attention. I truly value your feedback. Please accept my apologies for the communication oversight; please be assured it was not intentional on our part. I am eager to offer further assistance regarding this matter and explore additional solutions for this situation.
I would greatly appreciate it if you could provide your order number or the email address used for the purchase on our website. Kindly send this information to support@qureskincare.com.
I await your reply.
Stay beautiful! :)
Absolutely love this mask
Absolutely love this mask. By far, the most effective, cord free, safe LED mask experience along with this companion app and eye protection inserts it's a no brainer! This mask is well designed and built to last plus they stand by the warranty. I know first hand and had a very positive customer service experience. I am so happy to have this mask for my skin health. It has improved my rosacea and dry skin 100%. Won't be without it and a nice travel bag is provided so the mask can go where you go! Never leave home without it!
August 26, 2024
Unprompted review
This Mask doesn't work
All the reviews seem to be about customer service. I would like to review the mask I bought and tell everyone don't buy it. It is a waste of money. My daughter and I have been faithfully using this mask for six months and there is no difference in either of our skin. I being older and she being younger we thought it would be fun to see whose skin improved first. WE DON'T SEE IMPROVEMENT IN EITHER OF US. Now the mask is not charging at all, so I would like my money back. I would like my $400.00 back.
August 23, 2024
Unprompted review
Reply from Qure Skincare
Hi Heidi,
I hope your day is going well! Thank you for bringing this matter to our attention. I would like to offer a personal apology for any inconvenience caused. I assure you, this is not the experience we aim to provide with our products.
We truly value your honesty and extend our heartfelt apologies for not meeting your expectations. We recognize the frustration that comes when a product fails to deliver anticipated results, particularly after dedicating time and resources.
Please note that skincare results can differ greatly among individuals due to variations in skin types, concerns, and personal reactions. Some customers may notice significant improvements soon after beginning their skincare regimen, while others might need more time to achieve visible results.
We are sorry that you have not seen the expected benefits after three months of consistent use. We would appreciate the chance to help you further and find alternative options that may better suit your skincare goals and preferences.
Please reach out to us at support@qureskincare.com, and remember to include your order number for us to quickly locate your account.
Thank you for your understanding. Stay beautiful!
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I couldn’t get my Qure mask to work
I couldn’t get my Qure mask to work. I emailed and Shee promptly answered my email with several detailed suggestions. I was skeptical, thinking my mask had died, but the first thing she suggested work! I’m a happy camper back to using my mask without missing a beat! 5 stars and two thumbs up for Shee!
August 19, 2024
Unprompted review
Boost in self-esteem.... Priceless
I originally bought the Qure Mask for myself. Knowing it also could help acne, I let my 14 yr old grandson use it while I stayed with him for a few days. The change in my grandson's acne was obvious after the first day. The redness was significantly diminished after just 3 days. The boost in his self-esteem is priceless. The mask is his now. Looks like I'll be buying another one for me.
August 14, 2024
Unprompted review
Qure actually works
Qure actually works. I have seen a remarkable improvement to the texture as well as diminishing redness. I started off with the Led mask. I also use the micro infusions and micro dart patches. I plan on trying the All In One Serum. My skin has never felt as soft or looked so good, all thanks to Qure.
July 1, 2024
Unprompted review
Reply from Qure Skincare
Hi Judy!
Appreciate the great feedback about our product.
At Qure, we aim to create products that exceed expectations. The knowledge that you've had a favorable experience with our product brings our team great satisfaction.
We are grateful for your kind words and cherish your valued presence in the Qure family.
Stay beautiful! :)
I lost my charging cable to my led mask…
I lost my charging cable to my led mask while moving so I decided to reach out to customer service to help me get a replacement. The automatic reply stated 24-48 hour reply time however Cian responded same day. Not only was she kind enough to respond and send me a replacement, she was very personable. It was like talking to a great friend that cares about me and not just a random person. Why I will continue to come back to qure skincare as a customer. As someone who has worked in leadership in the customer care industry for 2 decades, this is the type of personable service every company should strive for. Thank you Cian for being so great!!
August 8, 2024
Unprompted review
Reply from Qure Skincare
Hi Dzemila!
We wanted to express our gratitude for the kind words you shared with our customer service representative, Cian.
Positive reviews are immensely valuable to us and strengthen our commitment to delivering excellent skincare solutions and customer service.
Our commitment is to continuously support you and guarantee your sustained satisfaction with our services.
Stay beautiful! :)
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I have received my mask
I have received my mask, but haven’t tried it yet so will write another review in a month, but the customer service has been excellent.
July 31, 2024
Unprompted review
Reply from Qure Skincare
Hi Joanna,
We are deeply appreciative of your kind words. Your recent feedback on our customer service has filled us with gratitude. Such positive reviews are invaluable to us and reinforce our dedication to providing top-notch skincare solutions and customer support.
Knowing that you've had a positive experience with our customer service fills our team with immense satisfaction.
Should you have more feedback, suggestions, or inquiries, please feel free to contact us. We are always ready to support you and ensure your ongoing contentment with our offerings.
We thank you once again for your gracious comments and for being an esteemed part of the Qure family.
Stay beautiful!
Excellent Customer Service!!
I had excellent customer service after I let them know I was missing something from my order. They made it right! I love my Qure Light Therapy Mask!
July 24, 2024
Unprompted review
Reply from Qure Skincare
Hi Kim,
We are deeply appreciative of your kind words. Your recent feedback on our Qure products or customer service has filled us with gratitude. Such positive reviews are invaluable to us and reinforce our dedication to providing top-notch skincare solutions and customer support.
At Qure, our goal is to craft products that surpass expectations. Knowing that you've had a positive experience with our product or customer service fills our team with immense satisfaction.
We thank you once again for your gracious comments and for being an esteemed part of the Qure family.
Stay beautiful!
Consider a different mask
I’m terribly disappointed in this product. I have had my mask for less than 2 years. The first charging cord stopped working properly 2 months ago. I had to purchase another one and my mask is still not charging. I’m looking to return it for at least a partial refund at this point. All my trouble started when the app updated.
July 28, 2024
Unprompted review
Reply from Qure Skincare
Hi Kim,
I hope your day is going good so far! Appreciate so much for bringing this one up to our attention. I would like to apologize for any inconvenience. I promise you that this is not the type of experience we wanted you to have with our product.
Let's do basic troubleshooting first and If you're still having issues, please send us a short video so we can send it to our engineers for evaluation.
Here is a guide that may help better understand how the mask works:
· If there is no indicator light when you plug in the device, it means that the device is fully charged. If you unplug the mask and press the power button the indicator lights up as solid green, that confirms the battery is full. Please note that you won't be able to turn the device on when plugged in to the charger.
· The indicator light will start flashing or blinking fast if the battery levels are low - this is the appropriate time to charge your device.
· If you plugged in the device from low battery, you would see the indicator light will blink slowly.
What troubleshooting steps have you done so far? Have you tried the following:
• Ensure the USB-C power cord is firmly inserted into the Q-Rejuvalight Pro Facewear.
• Try a different USB-C Power Adapter to ensure it is working properly.
• Try a different wall outlet to determine if there is power to the outlet.
• When an adapter greater than 5V is used to charge the mask, the device will automatically turn off the charging function and cannot be charged. Please use a 5V adapter to charge the device before it can be charged normally.
If you're still having issues, please send us a short video following the below steps so we can send it to our engineers for evaluation.
1. Present the cable and adapter that are to be used in charging
2. Plug the cable into the charging port then to the outlet
3. Focus the camera to the indicator light
4. Unplug the cable from the mask
5. Press and hold the Q power button on forehead for 3 seconds to turn on your Q-Rejuvalight Pro Facewear
6. Quick press Q power button again (less than 0.5 second) to start treatment
I look forward to hearing from you. I would really appreciate your immediate response on this as I would like to rectify this matter as soon as possible.
Stay beautiful! :)
Great customer care
Great customer care ! I had an issue with my mask and they replaced it very promptly. I was very impressed by this service, it’s quite rare these days.
July 24, 2024
Unprompted review
Reply from Qure Skincare
Hi Alexia,
We are deeply appreciative of your kind words. Your recent feedback on our Qure products or customer service has filled us with gratitude. Such positive reviews are invaluable to us and reinforce our dedication to providing top-notch skincare solutions and customer support.
We thank you once again for your gracious comments and for being an esteemed part of the Qure family.
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In the recent past
In the recent past, I bought a mask from Qure but unfortunately, it split apart on one side only after a short time. So, I had to contact Qure customer service asking for either new mask or my money back and attached several images of the fault. Initially, they refused my request; this left me saddened. Nevertheless; I filed a complaint with my bank and still went ahead to reach out to customer services (without mentioning that i had placed a dispute) .
Surprisingly though they came back with an offer to replace the item.
Qure’s customer care has been responsive in the process of communication. This was done very fast and professionally via email which was really good of them. In summary, I got another mask, and generally speaking, it ended well for me in this case. However, it took time before all this happened since there were many steps involved.
Despite initial difficulties encountered at the beginning by Qure during their production process as well as their concern for customers’ satisfaction led to a positive result in the end which made everything fine with me.
July 24, 2024
Unprompted review
Reply from Qure Skincare
Hi Davyd,
We are deeply appreciative of your kind words. Your recent feedback on our Qure products or customer service has filled us with gratitude. Such positive reviews are invaluable to us and reinforce our dedication to providing top-notch skincare solutions and customer support.
At Qure, our goal is to craft products that surpass expectations. Knowing that you've had a positive experience with our product or customer service fills our team with immense satisfaction.
We thank you once again for your gracious comments and for being an esteemed part of the Qure family.
Help with new mask issue
I was having an issue with using my new mask and contacted customer service. Received a fast response and good follow-up on my. Turned out it was user error but I appreciated the helpfulness of my customer service rep Ford.
July 21, 2024
Unprompted review
Reply from Qure Skincare
Hi Julie,
We are deeply appreciative of your kind words. Your recent feedback on our customer service, and specifically on Ford, has filled us with gratitude. Such positive reviews are invaluable to us and reinforce our dedication to providing top-notch skincare solutions and customer support.
Should you have more feedback, suggestions, or inquiries, please feel free to contact us. We are always ready to support you and ensure your ongoing contentment with our offerings.
We thank you once again for your gracious comments and for being an esteemed part of the Qure family.
Stay beautiful!
Amazing products and wonderful customer service!
I have purchased multiple products from Qure (red light face mask, micro infusion tool/serums) and I love them all! To top it off, their customer service is AMAZING! They are very quick to respond and always help. They really care about their customers and provide the best experience!
July 19, 2024
Unprompted review
Reply from Qure Skincare
Hi!
We are deeply appreciative of your kind words. Your recent feedback on our Qure products and customer service has filled us with gratitude. Such positive reviews are invaluable to us and reinforce our dedication to providing top-notch skincare solutions and customer support.
At Qure, our goal is to craft products that surpass expectations. Knowing that you've had a positive experience with our product or customer service fills our team with immense satisfaction.
Should you have more feedback, suggestions, or inquiries, please feel free to contact us. We are always ready to support you and ensure your ongoing contentment with our offerings.
We thank you once again for your gracious comments and for being an esteemed part of the Qure family.
Stay beautiful!
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