Qvis Reviews 

QVIS customer support is appalling! I need a password reset as my previous tenant has control of my cameras and I can't move another tenant in until I have the cameras back. I've sent them screenshots of me contacting the installer, screenshots from the previous tenant and the QR code and they will still not reset the password. There is literally no way for me to do it. I just wish I had read the reviews before getting this system. Please do not get this system installed, if you lose your password the system is completely useless and you will need to get a new system anyway. They want you to pay for a different installer to come out and reset it if you can't get your original installer, not helpful when you are 200 miles away. I'd rather pay to get an installer out to install a system that I can actually reset the password on when needed. Save yourself the bother and get a system where you can retrieve your password if you need to. There is no warning when you take the system on that you cannot retrieve your own password.

We have been dealing with QVIS for almost 15 years as a wholesaler and installation company. Over the years, we’ve worked with many account managers, but things took a noticeable downturn after Tristan took over several years ago.

Since then, our overall experience has significantly declined. We've encountered frequent mistakes with orders, poor communication, and a general lack of respect toward us as a customer. The attitude we’ve experienced has often been dismissive and unprofessional.

Additionally, the website appears outdated and difficult to use. Returning faulty items has become nearly impossible—multiple phone calls are required because the RMA form doesn’t function properly. We've also faced issues with missing invoices and incomplete order histories.

Most recently, after requesting a new account manager due to ongoing concerns, our account was abruptly closed. This has left us with thousands of pounds worth of unsellable stock and no support, preventing us from ordering the parts needed to complete installations or make use of remaining inventory. Complaint sent to two directors of the departments were left without any reply.

I am in shock at the negative reviews of Qvis. I have been installing for over 25 years and I find Qvis a great company to deal with and the equipment is quality and does the job it made for. It look like the main problem people have is they cant talk to Qvis Engineers .. WHY ... IT TRADE ONLY...SIMPLE .. You have to be a proffessional installer / Wholesaler to talk to Qvis Engineers..NO PUBLIC.. So if you get a security system from Ebay ect or got the local Electrician to install a security system for you and he is not a Qvis Registered business then he or you can't talk to qvis engineers.
Qvis security equipment is one of the best on the market and we have installed over 10.000 system over the years. Carl at Cage Net Wirral

Customer support is non existent as a customer who is 75 now has no cctv as I am unable to get a password from tech support because the account after 2 weeks isn't setup..do not use this company as they don't care about you once they have your money

Rang up customer services as my dvr wasn't recording no more .got bad attitude straight away and then told me I would need a new dvr at £££ then I got a friend around who's good at this sort of stuff he reset box and deleted old storage. So now cctv recording again

Great products ruined by terrible service. Used qvis for years now but have recently had to move to a new supplier due to the shocking service and lack of any communication. They will not call you back when promised, return emails and are not interested in the slightest when you have faulty kit to return or wrong kit they have sent out. I would recommend their kit as it is good, reliable kit bit wouldnt recommend qvis as the communication is terrible and their warranty is useless as its impossible to send anything back.

wanted a firmware update for my Qvis Viper cctv system but they told me to get in touch with your local retailer as I was not in the business or dealer

i am using qvis dvr and cameras really bad, continuously getting disconnected from internet, i wouldn't buy qvis cctv system, again and not recommend.

I’ve used qvis for 8 years as an installer and I’ve never had a problem with them tbh
I’ve used the viper range for a long time now maybe 4 years or more and yes you may have the odd faulty item but they have always gave me a next day replacement without any hassle.
I am more than happy with qvis for the price and support they offer.
It’s a shame people leave bad reviews like that because it ain’t always as clear cut as they make out and remember there’s always two sides to every story.
Looks like some people just like giving people bad reviews and have nothing better to moan about.

Thanks Ricky ( from Telford )

3 years of none stop issues. Every time i pay an installer to come out, we end up sat on hold to 'tech support' for hours and it never gets solved the same day.

Awful company, and cheap security products. They trade as ADATA in Havant Hampshire. I bought CCTV products from them, and found that most of the time, if the items worked out of the box, they would work for a reasonable amount of time, but sadly, some items were faulty when supplied, so ended up with a revisit, and a cut in profits. I ended using them when they ripped me off and lied to cover themselves. I had to take them to court in the end and got my money back, but just shows what they are like, best to avoid...