What an amazing company!
What an amazing company! They were on top of everything and got my machine done perfectly! I would recommend everyone to bring their UTV, Dirt bike or 4 wheeler to get worked on at R1!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
R1 Industries is a trusted off-road retailer and performance shop specializing in premium UTV and side-by-side parts, accessories, and custom builds. With thousands of products from the industry's top brands and an expanding lineup of proprietary R1 products, the company helps riders enhance performance, durability, safety, and style. Founded by enthusiasts and built around real-world trail experience, R1 Industries combines expert technical support, rapid order fulfillment, and professional repair and performance services to deliver an exceptional customer experience for recreational riders, racers, and off-road professionals alike.
United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What an amazing company! They were on top of everything and got my machine done perfectly! I would recommend everyone to bring their UTV, Dirt bike or 4 wheeler to get worked on at R1!
While it did increase height by 2" front and back the ride is much stiffer than stock Polaris tender springs.
Adjustment on shocks are all around 3/8 of an inch from softest setting
The way they talked to me with respect and understanding . That alone is something you don’t find in 85 percent of business today. You people you employ make or break your business. Your managers made some very very good business decisions by hiring the bust people who show respect to your customers . That means every thing in building a great successful business today. God bless you and your company.
The first shipment I got was missing my whip lights and mounts. When I contacted R1, they told me they were on back order 2-3 weeks. This is 2 weeks in already at this point. No apology or anything.
So I wait for them to come in and now I’m missing the mounts for them. Once again, I contact R1 To be told the mounts are now on back order 2-3 weeks and they will ship them as soon as possible.
This was never mentioned the first time I talked to them, it was just whips that were back ordered.
Still no apology, our bad or anything. Really disappointed with how they have been so far
They seem to be a distribution company that sell other companies products. I bought tendor springs, not realizing they were all things utv tendor springs and I could have just bought them from all things utv for cheaper.
But the product is good, good instructions, as advertised, after purchase support was there for my questions. I have no product complaints so far, haven't rode machine very far since install.
Everything was great! Product was exactly as advertised and shipping was quick.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.