r2-bike.com Reviews 

Great work from the sales and support team. Supported my entire journey on the website and checkout.
Highly recommend this shop, great products at great prices.

Jag beställde en super deluxe ultimate 2023 med hydraulic bottom out som man kan inte hitta någonstans. Efter strul med andra företag som tog ÅRTID på att ens få in produkten i lager så var jag skeptisk. Jag beställde produkten väldigt sen tisdag kväll och jag fick produkten nu på fredag samma vecka. Jag är GALET nöjd och jag kan rekomendera r2-bike till alla på jorden.

I have several times during the last couple of years purchased MTB parts from R2-bike.com and the service have been excellent each time. I can highly recommend R2-bike for your next purchase.

Excellent company, after Brexit ordering from UK became a pain, so I found this gem of a site. Has every component needed! Exclusive prices, very prompt delivery and packaging. I will be ordering from here long term!
Keep up the excellent work guys.

Great prices and they have everything. Quick deliveries (2 days from Germany to Sweden). Best online bike store!

Quick response to query over an item. Quick delivery of an item other companies seem to have at the moment (etap Axs wireless blips). Thanks

Ordered some parts from Germany as they weren't available in the UK. Super quick postage and they even gave me TWO packs of haribo !!! Will certainly use these guys again.

I'm in the UK and as a last resort I thought I would try to source some SRAM parts, that I just cannot get in the UK, from an EU on line store. I was really pleased with the swiftness of r2 and the fact that the parts were sent DHL tracked. They arrived three days later. I would definitely use r2 again as I trust them to not only have parts in stock that others don't, but also their efficiency.

I got a few items from R2 bike for Christmas and one of them, a CTS valve for a Formula Selva fork, turned out to be defective.

I contacted R2 immediately to describe the situation and expect a return shipping label so I can get a replacement. But no, at first they want evidence of the malfunction and demand i send photos or video.

Whatever, I film the valve not working as intended and send it to them right away. They reply the next day saying they will get in contact with the manufacturer and will wait for their response before proceeding.

Extremely poor customer service and against the law. They sold the item so it's their responsibility to replace it. Their communication with suppliers and manufacturers is none of my concern.

Replied this immediately but did not get a response so naturally not a return slip either so I am left hanging over the weekend instead of getting the return process started immediately so I can get a working valve asap.

The right move would have been to send me a return slip right away instead of this nonsense.

Excellent. Great service and support. Maybe slightly more money but makes up and more with support/ refunds/ warranty. Thanks!

UK customer here. Twice R2 have had Sram bits in stock that are hard to find over here atm (brexit🙄). But even if they were in stock here, R2 would be cheaper and e7.50 for shipping is very reasonable. Both occasions my parts arrived promptly & with free gifts. Haribo & stickers are always appreciated.
Cheers guys, I’ve been recommending you too all my riding mates.

Amazing service. Best online retailer I have used. Will use again and again. Great communication. Fantastic prices. Super fast hassle free delivery to Uk provided by a reputable delivery company. Even got a free water bottle. Thank you.

Outstanding company, great prices and uber fast dispatch. Customer service is second to none. I have bought from them twice and and each time has been a real pleasure. HIGHLY RECOMMENDED

~100 orders -0 problems. Quick delivery, good prices, very good customer servive.

Very disappointing experience, should have read independent reviews instead of from their page. Very very slow shipping.

Always having a good experience ordering from R2 bike. My recent order came after 6 days which is not bad.

Dhl express is quite expensive at 66euro to Dubai. But it's ok rather than waiting for 1 month to arrive.

Poor Communication.

Ordered several parts, all indicated as stocked and available. After a week, I got an email saying that one part will only be available mid September 22 (we are currently mid June 22). No suggestion or offer that all other parts will be shipped immediately or if I - in light of the changed availability - would like to cancel my order. I have since written 2 emails asking for clarification and being contacted - no answer as of yet. I have tried calling and held the line for 2 h !!!!!!! No one has picked up the phone.

It is unacceptable that customers have to bear the inconvenience a shop is causing. Absolutely unprofessional behaviour and business conduct.

I will remain ordering from other online stores I suppose!

Edit: r2 flagged my review. Interestingly, they are quick in flagging critical reviews while slow on actually delivering customer experience or being proactive in solving problems.... Once again, a clear indication for me on to what the actual problem here really is...

Great web site found parts that were hard to find nice and easy to order will be back

Purchased a set of Shimano Ultegra 12v chainrings recently, the sales process was smooth as well as the delivery. I followed their return process as stated on their site as I had to return them, printed the pre paid postal service, filled in the form and sent it over but has some issues as the return was taking long. It was a bit frustrating in trying to get hold of the support team over the phone.

Return issue was finally solved after finally being able to engage with r2 bike.

Date: 05/24/22
Placed on order May 15, 2022. Nothing back-ordered or showing not in stock. Tracking info finally provided today. Tracking still shows order not yet shipped. One+ week order process is brutal for a online site. Placed orders with other bike retailers and they were delivered within 2-3 days. Living in the great white north, riding time is precious.
If you want the best deals, order from R2. But be prepared to wait, weeks if you're unlucky.

Update 05/26/22: For 2 days tracking data showed "The instruction data for this shipment have been provided by the sender to DHL electronically"... aka they just created a packaging slip for my shipment and not actually shipped it out. It was finally turned over to DHL today. We'll reserve final judgement upon its delivery time.
10 days from order placed to being put into shipping.
I really like the R2 Bike web layout and how they actually post real weights on their website. But if they can't even fulfill their primary purpose within a timely manner, then all the detailed pictures mean squat.

Update 06/02/22: Well still no shipment. But R2 Bike is disputing my review. Which I find ironic. If they put more effort and resources into customer service, as opposed to monitoring review sites, they'd likely experience less negative reviews. Email replies that take 4-5 days is so very unprofessional.

Update 06/07/22: Finally received my shipment. Box was wet and smelled of dot brake fluid. Some parts needed to be cleaned off. But everything was packaged well and no apparent damage. Nothing missing from order. Didn't get the R2 Bike water bottle as offered at checkout though. Or no other swag. For a 2k euro order.