r2-bike.com Reviews 

I've ordered an item from r-2 and made a mistake in the delivery address. I instantly contacted their support as well as calling their landline, but to no avail. The lines were shut down and the support didn't reply on time so they sent it to the address regardless. I received an email later on that they are not able to change it. Overall i rate them as garbage customer service

I ordered a SRAM AXS FD set-up tool for ROAD their groupset. Instead, I received a RD gauge for Eagle. Contacted R2 on 8 July 2020 about receiving the wrong item and enquired for a solution; as of 14 July 2020, I still haven't heard from them. I regret that this is how the handle a situation like this, especially when they made such mistakes and didn't come up with a solution to honour the original contract.

Amazingly quick handling of my orders, really impressed and shipping with DHL is always good, I will be back for sure!

Order arrived very quickly from to UK and thanks for the Haribos! Recommended seller.

Really bad after sales service! It takes a long time to change something and send wrong things! Not recommended!

Fitted 3 parts for minutes on repair stand, didn't work, they won't refund the €200+ cassette as the chain marked the black finish. Reportedly this honestly instead of claiming faulty and offered to accept exchange or credit all refused and their attitude has been horrendous, horrible shopping experience will never use again.
Having just read the shop's reply that is exactly the policy that leads to customers making a fault on items rather than being honest, don't be honest with R2, damage your part then return and get full refund, crazy

I MUST say that your support and service is amazing.

Quick response and no hassle communication.

Thank you very much.
Richard

I have just had a great experience with these guy at r2.
I am very grateful to this team for for the reasonably quick turnaround of my warrantied shock.

I would like to thank the guys for the quick handling of the complaint and the very fast delivery of the complained part. Possibility to add other goods to the package without postage costs is a nice bonus.

7 weeks without notices (delivery time was 2 weeks)... Bad service with the custom wheelset

R2 Bike consistwntly features the best prices available worldwide, and offers a massive range of products. Shipping is not cheap, but when you buy a big box of goods you are saving hundreds compared to buying locally, so £10 more is no big deal. Customer service is always polite and replies are generally quite fast. Had two warranty issues, and both were sorted out within days, and I received a replacement product. Great shop and would recommend to anyone wanting to get good products for cheap.

Shipping can take longer than they claim, E-mailing with them takes on average 48 hours for a response, and worst of all: they will refuse the sale of parts they don't seem fit for your bike.

So you have to lie to them, or get your parts somewhere else.

reaction to their reaction:
It's not as if i will run a component that is underspecified or unsafe; it's a fork that will just add 60 mm of height to the front end. 10-20 years ago this was standard practice.It's not going to "completely change the character" it will make the angles a bit slacker.
And I wanted an orange Hope hub; first they questioned my choice of color, and after confirming the color they totally neglected my wish and just offered a black DTSwiss hub. As if I never mentioned it.

Just wanted to drop a note to say that these guys are amazing.

I've shopped with them for a few years now (~ 5 years?) and have always been impressed by the service and their attention to the little things that matter. For the record, I pretty much do all my bike shopping with these guys (~ 80% of the time).

But my recent experience has lifted that experience even more, where, with not much questions asked and no fuss, they've made good on a fairly expensive warranty issue.

These guys set the bar for customer service, above and beyond all the other mainstay online stores. Living in Singapore, the shipping fee is a negligible price to pay for the experience.

Kudos to the R2 team!

Had some questions to support, and they suddenly stopped answering. They lost a client who planned to spend a few hundred euros...

They don´t care about costumers, when trying to contact customer service they tell you they are to bussy to take care of costomers, also they late in sending orders.

Money and delivery charged in advanced for products they don't actually have in stock despite website indicating otherwise. I suspect they then try to source via the grey market. They then claim they are waiting for delivery days turn into weeks into months and still no product - seems a scam.

Do not use this company. Postive company reviews seem as fake as their stock list.

R2-bike deserves my highest ratings and full recommendation.
1) Just look at their offer - they have a very wide choice of bicycle components, unparalleled with other shops (at least, of what I've been looking for). And everything in competitive prices!
2) Many of the offered items is shown on the scale! Absolutely amazing!
3) My personal experience. The email contact is great, they reply very quickly. They are always ready to help and advise. The shipping delivery is also very fast, according to the description of the availability given under every item.
And finally the MOST IMPORTANT - SUPPORT AFTER PURCHASE. I had such situation, that I've ordered the headset, that simply didn't fit to the frame. It wasn't my fault, and of course it WAS NOT a mistake from r2 bike shop, just the wrong tech date given by the headset producer. I have asked politely, if I could exchange the item for something else. R2 team agreed obviously, and what was absolutely astonishing to me - I was enabled to make a free return of the item. Everything was done absolutely perfectly!!
That's, why I recommend this shop without any hesitation. And I still plan next purchases in R2, my top rated seller ever!

Excellent one to one customer service in relation to my order and quick delivery from Germany to the UK. Would happily use r2-bike again.

Good service, fast shipping and a personal touch from the employees which always makes me a happy customer! Will always come back to buy my bike parts from r2-bikes.com

What a service ! What a shipment ! ontrack. well maintained hands off. i ordered an item from INDIA and exactly one Week the Items was delivered to me.

Good response for the mail clarification too.