r3charge.com Reviews 

44
•
TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

Very nice facility, clean comfortable rooms. Only negative comment i would make is that reception should know precisely, a map, details of closest ev recharge points.especially if not on Hotel site. T... See more

Company replied

Rated 5 out of 5 stars

Got a great deal going through r3charge. No problem with payment or reservation. The invoice showed the reservation was made via Berlin not that that made any difference 😀. Will definitely use... See more

Company replied

Rated 1 out of 5 stars

The information was wrong and the price you take very high. When we arrived at the hotel, they wanted us to pays, although we already had paid to r3charge.

Rated 5 out of 5 stars

Havn’t as yet visited but if the ev charger is available it would have been great. Unfortunately my new car is not available until the day after we return from holiday.

Company replied

Company details

  1. Holiday Accommodation Service

Written by the company

r3charge is the first hotel booking platform tailored for EV owners. Stop switching between apps and websites when traveling with your EV. With the largest database of hotels with EV charging station, find and book the perfect accommodation at attractive price.


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3.8

Great

TrustScore 4 out of 5

44 reviews

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3.8

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(44)

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Rated 5 out of 5 stars

Would have been great.

Havn’t as yet visited but if the ev charger is available it would have been great. Unfortunately my new car is not available until the day after we return from holiday.

July 12, 2022
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Reply from r3charge.com

Thank you nevertheless!

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Rated 1 out of 5 stars

The charger never completed it’s work

The charger never completed it’s work. It failed to charge our car and cost us a two hour delay in our trip.

July 1, 2022
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Reply from r3charge.com

We are very sorry to hear this, but this is not in our control at all unfortunately as it is part of the hotels facilities. We hope your trip was nice after that incident. Best, your r3charge Team!

Rated 1 out of 5 stars

A hotel booking operator with a large potential for improvements

Going by EV through Italy and Germany, I booked 2 hotels through r3charge. Calling the first confirmed reservation as running late for check in we were persistently informed that we had no reservation. Trying to contact R3charge we realized that r3charge has no support number. If booking through r3charge you are on your own if something goes wrong.

We continued to the hotel rather frustrated believing that r3charge.com could be a scam and not knowing what to expect. It turned out that the reservation was ok. However, the phone number of the hotel in the order confirmation and on the R3charge site probably is wrong. How good is that?

A day later, arriving late to the address of the Acom Hotel in Nürnberg there was not any Acom Hotel, but a hotel called Premier Inn! The hotel receptionist informed us that it was years since Premier Inn took over the hotel from Acom and he could not find any reservation. At that point our frustration over R3charge was high, as R3charge was impossible to reach and sloppy for second time in a row beyond what is acceptable about providing correct information. However, mentioning to the receptionist that I had asked for parking with EV-charging, he managed to find a reservation with help from another staff member.
This turned out ok in the end, partly because we were persistent and partly being lucky meeting helpful receptionists. The frustration though, over the outdated/erroneous information in the order confirmation provided by R3charge, over total lack of support if something goes wrong and over being put into awkward situations twice of eventually not having any hotel to stay in, is not forgotten.

June 28, 2022
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Reply from r3charge.com

Dear Peter! We are happy to hear that both your reservations were found by the respective hotels and that you were able to charge your EV over night. Why the first hotel did inform you wrong at first is hard to understand at this point. With the second hotel and its changed name: that must have been a mistake in our hotel supplier system. We are looking into it - thanks for letting us know!
At the end it all worked out and we think we deserve more than 1 star for that. Safe travels with your EV.

Rated 1 out of 5 stars

Booking failed

I spent ages selecting a hotel, registered went to pay only to get a message saying my booking had failed. I gave up

June 16, 2022
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Reply from r3charge.com

We are sorry that your experience was not great. We are working on improving our service constantly and eliminating such technical errors. Best regards, the r3charge Team.

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Rated 5 out of 5 stars

Got a great deal going through…

Got a great deal going through r3charge.
No problem with payment or reservation.
The invoice showed the reservation was made via Berlin not that that made any difference 😀.
Will definitely use them again.
Can't believe there are so few hotels in Norfolk with a car charger 🤨.

May 27, 2022
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Reply from r3charge.com

Happy to hear and thank you for the review! Best regards, your r3charge Team!

Rated 3 out of 5 stars

When we arrived at the accommodation…

When we arrived at the accommodation there was no record of our booking. There was a very kind receptionist who was really helpful and managed to find our booking, but it took over 20 minutes. Not sure if that was r3charge fault or the hotel but a tad frustrating.

May 14, 2022
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Reply from r3charge.com

We are sorry for the inconvenience. We are constantly trying to improve so we are looking into this issue! Hopefully next time you will have a smoother arrival! Best, Your r3charge Team!

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Rated 3 out of 5 stars

No charger available/not reserved as option selected.

Hotel was fine and good price,,I booked because I could charge at the hotel and opted to reserve a charger for when I got there however, when I got there there was a petrol corsa in the EV charger space and no reservation. Hotel were not linked to the charger, it was just in the car park on site so they could not do anything to help either. Defeated the object of booking that hotel really, as I had to get up even earlier than needed too (was catching a flight) to have the car charged for when I came home.

May 14, 2022
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Reply from r3charge.com

Hello Thomas! Firstly we are very sorry that your stay did not satisfied you as hoped. We double checked with the hotel and reassured ourselves that is has indeed plenty of its own charging points at the facility. We cannot say what exactly went wrong and why you had the information that they are not linked to the charger. We are working on improving the communication between us, the hotel and the customers and hope that next time it will go smooth for you! All the best and safe travels, your r3charge Team.

Rated 1 out of 5 stars

Hotel had no chargers and were unaware…

Hotel had no chargers and were unaware that they were on a website advertising charger availability.

May 14, 2022
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Reply from r3charge.com

Dear Brian, we are very sorry for your unpleasant experience but you booked a hotel with public charging nearby not with its own charger. We offer both on our platform and it tells you for every hotel whether that is one with a public charger nearby or its own facilities. Sorry again for your experience, we are constantly improving and will use this incident to try and improve the way we communicate which hotel has a nearby charger.
Best regards, your r3charge Team!

Rated 5 out of 5 stars

Very convenient

Very convenient
We were happy to have our hotel in the Alps equiped with a charging point. The next public charger was located 20 km away.
Will definitely book again for our next trip.

May 14, 2022
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Reply from r3charge.com

Thank you!

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