Resident Advisor Reviews 1,008

The customer service on top probably on my top 5, of the international companies i worked with for my music career and i enjoyed everything about them ~PON

Great support, Eleni responded really quickly and resolved my issue.

In May, I didn’t get into the club. No problem.
I didn’t get the €80 for the tickets refunded. Nobody cares. Dislike for Katerblau and Resident Advisor for the terrible service!
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As I can see from the reviews of Katerblau on Google, this is a frequent complaint.

I have used RA for years and always been happy, but the recent help they’ve given me has made me sure they’re the best ticketing site around. I had purchased Sunday-only tickets for Waterworks 2026 festival and I emailed the RA team asking to exchange them for weekend tickets… Kirstin and Jack came back to me very quickly saying they’d be more than happy to help and walking me through how I could make the exchange. Add this to the fact the app/platform itself is ahead of its time, with a great interface, and an easy/safe way to sell tickets!

Excellent customer service and quick support !

Great customer service from these guys, I brought a ticket for an up and coming event but needed to upgrade and make changes to my ticket, they refunded me for my original ticket and upgraded me to VIP, I received a great experience from them and thank you for responding so quickly 😎🫡

my experience was great i had some concerns with an issue relating a ticket. i emailed super fast response and smooth was of sorting out the problem with my refund that proceed in 2 days great over all.

Ana handled my issue promptly!

I have been a loyal customer for +15 years. It's my go-to place for dance events, tickets and more. I like everything they do, the podcasts, the blogs, etc. I have recently used the customer service channel and they were very kind and help me with a problem I had. I'm super happy with the way they have solved my problem, professional and efficient. Thank you so much RA, you folks are amazing!

Customer service is so efficient. They always reply in a timely manner & communication is very direct. + website is really easy to navigate. I recently bought 2 tickets & requested a refund as we were not able to attend - got a confirmation on the same day that I'll get a refund. Very happy with this service. Thanks!

Great support experience. The team was responsive, helpful, and handled my ticket exchange and refund quickly and smoothly. I really appreciate the clear communication and assistance. Thank you!

Great customer service. Kirstin was super quick to solve my issue. Thanks

They took £13 of my ticket just for me to press resell on their app? They did nothing here but give my tickets to someone else and get the surcharge from them as well. Some shady business.

RA makes it unnecessarily difficult—almost impossible—to reclaim a refund. A month ago, I sold a ticket on their platform. Between the purchase and the resale, I changed banks. RA automatically triggered the refund to my closed card.

I followed their instructions and contacted support, but their response was a total departure from common sense. They provided an Acquirer Reference Number (ARN) and told me to ask my old bank to "transfer" the money. Under EU regulations, a transfer to a closed account is automatically rejected and returned to the sender. I played their game anyway, and predictably, my old bank refused to assist me because I am no longer a client.

When I relayed this, the support team doubled down on the absurdity. They told me they would only open an investigation if I provided:
“a letter headed document from my old bank stating that the refunds havent landed in the account, and they’re unable to trace the funds using the ARN provided (it must state the ARN in the letter)”

What kind of dream world does this support team live in? In the real world, a bank will not perform administrative labor or issue personalized, stamped letters for someone who is no longer a customer. It is a fundamental contradiction: they want a formal document from an institution that has no legal or commercial obligation to talk to me.

It would take RA minutes to check their own accounts for the returned funds, but instead, they demand a document that is effectively impossible to obtain. This feels like a deliberate tactic to stonewall users. I will never buy tickets from RA again; there are plenty of other players in the market who actually understand how banking works and treat their users with basic honesty.

The customer support was super quick and helped me reach a positive outcome after having issues with some tickets I bought.

Super helpful customer service.

Went out of way to help me change to a different date

The responses were quick and clear to help me my own mistake in booking the wrong ticket. Thank you!

Accidentally booked Friday tickets for a 3 day festival after all my friends booked Saturday and Elle at RA Support responded so quickly when I enquired about an exchange, was super understanding (common mistake I guess!) and all was resolved in no time.

Customer service were really helpful when the error was all mine. It was a complicated one to sort out and they were very helpful. Thank you!