RaceChip Chiptuning Reviews 

1,061
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I bought and installed this module myself a few days ago. At first I was a bit upset, because the machine reacted quite slowly to the pedal press. But then I thought, maybe I calibrated the pedal t... See more

Rated 5 out of 5 stars

I’ve owned a Race Chip GTS since 2022 and an XLR5 + controller since 2024. The systems work as described. In other words, performance has increased, and the throttle response is noticeably mor... See more

Rated 5 out of 5 stars

Had two iterations of Racechip for two BMWs. Both worked well and I was very satisfied. Power increase can clearly be felt. Fuel savings were visible - specially on 530i. Currently have F30/530dXd and... See more

Rated 5 out of 5 stars

Got the GTS for my 2020 MINI JCW. Installation was breeze easy, clear instruction with more than enough cable ties included. May want to include velcro tape next time, RaceChip. Tried all stages,... See more

Company details

  1. Auto Tune Up Service

Written by the company

Mehr Leistung, höheres Drehmoment, souveränerer Durchzug, kraftvollere Beschleunigung und agileres Ansprechverhalten: Mit Chiptuning von RaceChip begeistert Ihr Auto mit einer Summe neuer Qualitäten. Sie nutzen die Leistungsreserven Ihres Fahrzeugs. RaceChip maximiert nicht einfach nur, sondern optimiert intelligent. Eben innovative Leistungssteigerung. Wir bewegen uns dabei immer innerhalb der verfügbaren Reserven Ihres Motors. Darum bieten wir unseren Kunden auch mit vollstem Vertrauen die RaceChip Motorgarantie an.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,061)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I bought and installed this module…

I bought and installed this module myself a few days ago. At first I was a bit upset, because the machine reacted quite slowly to the pedal press. But then I thought, maybe I calibrated the pedal travel in the wrong program,It was in R+ mode.
I should have calibrated in Off mode. When I did that, the pedal delay decreased, and the car became very fast in R+ mode. A little bit of that delay remained, I think because of the factory Ford security functions. I apologize to the XLR designers for the previous comment - maybe I was a bit in a hurry. Now I am satisfied with this module. Especially since it also performs the function of protecting the car.

August 26, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Wait forever for your refund!

Took me along time to install and deinstall the Chip due to check engine light issue. Returned it due to the mentioned issue. The real problem surfaced is the refund. They will refund you the money over 2 weeks AFTER they received the return! Have never experienced a seller who wanted my money so badly!

April 22, 2026
Unprompted review
RaceChip Chiptuning logo

Reply from RaceChip Chiptuning

Thank you for your feedback. We’re sorry to hear about the trouble during installation and the check engine light issue. Our technical support team offered assistance to help diagnose and resolve the warning light issue, but this support was declined before the return was processed.

Regarding the refund: your return was refunded within three business days after receipt at our warehouse. Unfortunately, depending on the payment provider or bank, it can still take several additional business days until the amount appears in your account.

We understand that waiting for a refund can be frustrating and appreciate your patience.

Best
Your RaceChip team

Rated 5 out of 5 stars

Perfect support and producs working very well

I’ve owned a Race Chip GTS since 2022 and an XLR5 + controller since 2024. The systems work as described. In other words, performance has increased, and the throttle response is noticeably more sensitive and faster.

Since I haven’t owned any other system before, I can’t make a direct performance comparison. Both systems are easy to install on your own using the instructions (the only part that was a bit tricky and fiddly on my vehicle was disconnecting the plug connections in the engine compartment). The app control via smartphone works flawlessly.

Support: knowledgeable, fast, and friendly.

I have no complaints. Thanks, RC Team!

Translated with DeepL.com (free version)

April 25, 2026
Unprompted review
Rated 1 out of 5 stars

Racechip GTS 5 plus app

This Racechip gave absolutely no performance gains at all to my vitara 1.4 boosterjet mehv... So I contacted Racechip Germany through the app & their customer support was next to useless.. They suggested that my car was running maximum performance in standard form & thats why it doesn't improve anything, with absolutely no possibility at all of any hardware/software problems & to just send it back if I'm not happy...🤦 I have since fitted a competitors tuning box, which has massively improved the performance on every setting.. which was actually my 1st choice, until I read some RaceChip reviews on a swift sport forum (same engine etc) giving some impressive gains on an independent dyno, so i opted to pay the premium price & go for the RaceChip instead... lesson learnt
Racechip uk (Awsome GTI) have been brilliant though & swiftly processed my refund once they received this unresponsive unit back... So top marks for Awsome GTI & Zero for Racechip customer support unfortunately

April 28, 2026
Unprompted review
RaceChip Chiptuning logo

Reply from RaceChip Chiptuning

Hello Stuart W,

we’re sorry to hear that you had this experience and that your vehicle did not deliver the expected performance gains. We understand how disappointing that can be, especially when you deliberately chose a premium product.

Our systems are individually calibrated for different engine variants; however, in some cases, the performance increase may be less noticeable due to vehicle-specific parameters or already highly optimized factory settings. We take your feedback very seriously and will pass it on internally to continuously improve our products and customer support.

We’re glad that the return and refund process went smoothly. If you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Amazing product for me!

Amazing product for me, I dont have any sort of throttle management for my old car which has has a modified turbo kit, its handy for me to be able to go into eco mode and it give me a way better consumption and not go crazy around town. The sport and race modes I have to tune down, I have sport in eco and race in sport + mode and play around but race + is far too pokey for and not suitable for my setup. Good to be able to adjust drive without having to mess around with my off board engine management. Also I had issues and they have dedicated customer support during specific couret hours and they were damn helpful and helped me numerous times. Good stuff guys thank you so much

March 1, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

GTS5 Black - great add to my car

Just installed the GTS5 Black (with OBD dongle) on my Peugeot RCZ R - 271HP/330Nm and tested right away. I complied with the installation booklet, starting from map#1 and increasing to 3, than 5, than 6. This is insane, at “Race” setup in the app (map #6) my car is barely controllable. The huge torq put on the FWD traction makes the car to accelerate in all gears like crazy. 6th gear is similar in dynamics like a regular car in 3rd gear @4000revs. Unbelievable. What I also noticed - smooth idling, bit less noisier, smooth running in all gears. Haven’t yet worked with the OBD in the app. Definitely a great add for your car, decent price. Most important - no interference with the car’s ECU, no stage 1. Etc tunning which can create all sorts of issues.

March 6, 2026
Unprompted review
Rated 3 out of 5 stars

Bought this race chip for my bmw works…

Bought this race chip for my bmw works ok however not that impressed with the rather misleading so called engine warranty when I tried to register my vehicle was told it was too old at 3.5 years so pointless as new cars have a warranty anyway very misleading imo also the plastic clips are crap this hey just snap for fun bit disappointed with my £350 purchase think about it b4 u buy

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

con of a chip

I've had my Racechip for just over 3 years and wanted to put it onto another car. I bought GTS which comes with a free upgrade to another car.
Unfortunately I have now found out this 'upgrade' only lasts for 2 years. Who changes their car every 2 years??
Chip is now worthless.
It would be far cheaper just to get a remap!

February 3, 2026
Unprompted review
RaceChip Chiptuning logo

Reply from RaceChip Chiptuning

Hello Clive,

thanks for your feedback.
We will explain you the situation and functionality a little bit more specific again. It depends on different parameters which circuit board is required for each engine.
Since the required components such as circuit boards and processors change over the years, we cannot guarantee that software and hardware are still compatible after more than 2 years. Accordingly, it is necessary to adapt components that require a complete replacement of a chip. This is associated with a great deal of effort and high costs. For this reason, we offer the service of reprogramming for 2 years.

Best
Your RaceChip team

Advertisement
Rated 1 out of 5 stars

Wanted to return chip

Wanted to return chip, told I need to print label , advised didn't have a printer told basically tough, asked for labels to be sent, told no, basically they are not interested in helping once they have your cash, chip not used decided to get stage 1 instead, no quibble returns NO not true

Would not recommend to anyone

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Do not believe the sales BS

I have a Volvo and was assured that installation would be simple. They mislead me. The information sent to me for installation (via QR code) was for a VW! When they have provided me info on how to install it the photos were for a Ford. When asked for information I was told to take my car to a garage. I have since found out that the whole front bumper has to be removed to fit the Racechip. I specifically asked if the bumper had to come off, they said was easy install!

They will tell you anything to make the sale then your on your own. The customer service/aftersales do not have the knowledge required to advise.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you RaceChip team

Thank you RaceChip team, my experience has been great! I received the product quickly and the install was seamless. I made a mistake in the order and CS email was rapid responsem problem solved.

The RaceChip wakes my vehicle up. I first used RaceChip in a 2015 MINI Cooperman S and now 2021 Audi Q5 45. Wow what a difference.

September 5, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

BMW 530d Ive had a racechip tuning chip for my…

Ive had a racechip tuning chip for my Skoda superb, my Skoda yeti - a throttle response unit for both those cars and my tuned bmw 530d touring and they have all been wonderful. I’m about to buy a throttle response unit for my tuned bmw x5 35 d as they say I can run it on the same app as the other car. Fantastic well done boys keep it up. Thanks

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

Company reps are not on top of worldwide sales tax conditionsot the…



My impression with the company (not the product itself) is not a good one. If one lives outside of the EU as I do, one is NOT subject to the EU's vat tax. I live in Canada, I am completely exempt from it. You think I get those silly customer service reps to understand that?

I wanted to purchase the RS chip for my 2018 Escape, the website states (right in front of one's face) VAT is included in price EU 279 VAT included). The price should be 279 - 50= EU 230. When one goes thru the process of the checkout stating that the item is being shipped to Canada the VAT is not removed & on top of that a shipping fee is extra when the ship fee is supposed to be included in the price. Try to speak to a customer service rep & *the right hand doesn't know what the left hand is doing*. One rep gives you a different answer to the same question, they are clueless on this subject, will repeatedly tell you that you HAVE to pay the EU VAT tax. It killed the sale dead in its tracks.

June 1, 2025
Unprompted review
RaceChip Chiptuning logo

Reply from RaceChip Chiptuning

Hello,

thanks for your feedback.
This actually doesn't sound like our customer service. We will explain you the situation again.
We work with fixed retail prices regardless of the VAT due in any given country.

This is why you see the same price in all countries inside and outside of the EU in our website. The only difference is in the invoice, where you’ll see the VAT breakdown. For countries outside of the EU/UK/USA this value is indicated with 0 EUR.

Best,
Your RaceChip team

Rated 1 out of 5 stars

Bought a race chip march 2025

Bought a race chip march 2025, installed in my ml 350 diesel bluetec, seemed to be a slight increase in performance but I was getting occasional hiccups and app not working, the check engine light also came on, i removed racechip and check engine light went off, I contacted racechip asking to return it, they kept replying with solutions to remedy it and asking me to keep it, eventually they sent me a return shipping label, it is now stuck at customs in Germany, I contacted racechip asking why it’s stuck at customs for two weeks, they said they contacted UPS and were waiting for a reply, I contacted UPS immediately and was told racechip needed to contact customs and apparently racechip had not contacted customs nor UPS as they claimed and had not supplied required clearance documents ( no fees due) so it’s on their end, not sure if this is intentional to leave it sitting at customs so return window passes, but certainly looks suspicious, there are other complaints online re: racechips difficult return process, especially when returning for a faulty chip, am skeptical, looks like will have to dispute charge with credit card company and file complaint with BBB . Ps, apparently racechip have just disputed this post, I have all documentation to prove this review is genuine and that I was a real customer.

April 8, 2025
RaceChip Chiptuning logo

Reply from RaceChip Chiptuning

Hello Noel,

thank you for the feedback.

We will explain you the situation. We have no influence on the customs clearance process. Unfortunately, there may be delays of a few days. UPS was demonstrably contacted by us and the refund was already made beginning of May.

We offered you support since our aim is that you have completely functional product.
There are occasional vehicles where the RaceChip does not achieve the expected results although it is individually designed and programmed for the engine. It must be pointed out here that identical engines can have a different serial dispersion due to manufacturing tolerances. If the engine differs too much from the standard it can happen in exceptional cases that the RaceChip does not harmonize perfectly right away. The engine's general condition does also play an important role in relation to chiptuning.

If the engine does not perform like expected with the RaceChip our customers can always contact our technical support. Usually they can match the tuning software afterwards in order to achieve the expected results in the end. In case the final results should still not meet the expectations we refund payment.

Best regards,
Your RaceChip-Team

Advertisement
Rated 5 out of 5 stars

I bought the top of the line race chip…

I bought the top of the line race chip for my 2015 Mercedes C400. Easy to install and worked great. After I sold the car and bought a 2022 Audi TTRS I sent it back to them for a reprogramm for free and I ordered the correct wiring. It was no issues at all. I installed it in my TT and it worked great. I have had no issues with Racechip whatsoever. Customer service has been great.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

I recommend !

Quick shipping of the goods. package looked nice.
Instruction very very well done with specific pictures. It took me 25min to get it installed and operationnal.
Sensation is great and the app works pretty quick and well.
After service also went very well :)
I can only recommend !

April 8, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look