Le Jacquard Francais I recently ordered aprons from Rachel Bates, but had a problem with perfume that was part of the gift wrapping presentation. I contacted the Rachel Bates concierge, and was i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have never been to the store, but have loved both of my online purchases tremendously. I love the beautiful packaging and the thoughtful note with my second order. My Artel glasses are gorgeous co... See more
Company replied
I was so pleased with my purchases. Perhaps just as pleasing was the customer service, unbelievably quick delivery time (I am from the US) and beautifully wrapped packaging. The quality of my purchase... See more
Company replied
I started out ordering a ring from the site, but decided to change my order in a pendant. I emailed to ask whether that was possible and I received a very nice email back confirming that it was fine... See more
Company details
Information provided by various external sources
Whether shopping for yourself or a loved one, our crystalware, tableware, jewellery and furnishings make for the perfect gift. Get 10% off by signing up to our newsletter and discover joyful luxury today.
Contact info
St Andrew House, Priest Ln, Mottram St Andrew, SK10 4QL, Mottram, United Kingdom
- 01625 464300
- concierge@rachelbates.com
- rachelbates.com
Dear all....this was my first order and…
Dear all....this was my first order and I was in awe opening all of my meticulously and beautifully wrapped items! Your heartfelt note enclosed and all of the attention to lovely details were all delightful and touching! I only wish I could pop into your store on a regular basis! I am a new big fan of yours and certainly will pass along your good word to others. I am grateful for all of the joy you provided during this time of hardship. Please take excellent care of you and thanks for being there to help me! Much care, Claudia
May 7, 2020
Unprompted review
Reply from Rachel Bates Official
Dear Claudia,
Thank you so very much for your kind review of RachelBates.com and for taking the time to write such precious feedback. It is so important to us a small business.
We are so happy to have been able to bring some joy during these very uncertain times for the world.
We hope that you enjoy your little luxuries safely at home and they bring you much joy over the years.
Best wishes
Rachel & The RBI Angels xxx
Advertisement
I was so pleased with my purchases
I was so pleased with my purchases. Perhaps just as pleasing was the customer service, unbelievably quick delivery time (I am from the US) and beautifully wrapped packaging. The quality of my purchases made it worth while to order from Rachel Bates. Her offerings are exceptionally high quality. Details are very important to me and it is evident that it is as well with her product line.
April 25, 2020
Unprompted review
Reply from Rachel Bates Official
Dear Ms Scott
Thank you so very much for your wonderful review. It really does make our very small team jump for joy when we receive such great feedback from our customers and we really appreciate it as a small business.
We are delighted that you are pleased with your purchases.
Thank you so very much for taking the time to review RachelBates.Com
Best wishes
Rachel & The RBI Angels xxx
So chic!...
Totally fabulous website and most wonderful presents!!!...
Living in Switzerland I placed an order for presents - easy to order, the wrapping was exceptional and everything even better than I thought.
Highly recommend Rachel Bates, for a very special present or treat.
April 12, 2020
Unprompted review
Reply from Rachel Bates Official
Thank you so much for your lovely review. We are so pleased to hear your feedback and thank you so very much for taking the time out to review RachelBates.Com which is so important for small businesses.
We look forward to welcoming you back soon.
Best wishes
Rachel & The RBI Angels xxx
Super Fan from Afar
I have never been to the store, but have loved both of my online purchases tremendously. I love the beautiful packaging and the thoughtful note with my second order. My Artel glasses are gorgeous conversation pieces. I couldn’t be happier with my experience. It won’t be Rachel Bates last shipment to Texas!!
January 12, 2020
Unprompted review
Reply from Rachel Bates Official
Dear Michelle
Thank you so much for taking the time to review your experience with RachelBates.Com
We were delighted to receive your comments and really appreciate our fantastic customer base in the USA. A country that is very close to our hearts with such wonderful customers and suppliers.
Rachels crystal is lovingly hand made by such talented artisans in the Czech Republic, so we are thrilled to hear that your crystal glassware has become a subject of gorgeous conversation and as Rachel would say the antiques of tomorrow!
We adore the vibrance and colour of American interiors and love that our pieces adorn many fabulous table settings and homes across the pond. Long may it continue.
Thank you & Best wishes
Rachel & The RBI Angels xxx
Excellent quality linens
Excellent quality linens. It must be noted that the Rachel Bates packaging was exceptionally beautiful with scented tissue wrapping and ribbon enrobed paper boxes.
January 8, 2020
Unprompted review
Reply from Rachel Bates Official
Dear Beverley
Thank you so much for taking the time to review RachelBates.Com
We are so happy that you loved our packaging we take extra care when wrapping each customer order so it is a pleasure to receive such wonderful feedback.
Best wishes
Rachel & The RBI Angels xxx
Advertisement
Breathtakingly beautiful products
Breathtakingly beautiful products, outstanding service, THANK YOU!!!
December 16, 2019
Unprompted review
Reply from Rachel Bates Official
Thank you so much for taking time to review RachelBates.Com
We are so pleased that you are happy with both our products and service.
Best wishes
Rachel & The RBI Angels xxx
Excellent quality & service
I’ve the pleasure of buying many nice items from Rachelbates.com and have always received an excellent & friendly service.
Also the great job of many fragile items reaching Mallorca intact.
Looking forward to my next purchase. So many beautiful things to choose from.
December 10, 2019
Unprompted review
Reply from Rachel Bates Official
Dear Louisa,
Thank you so much for reviewing RachelBates.Com and your wonderful feedback which means an awful lot to us.
Best wishes
Rachel & The RBI Angels xx
I think I’m addicted to the amazing…
I think I’m addicted to the amazing smelling packages !!! And please don’t stop doing the quirky pieces I personally love along with the rest of your amazing collection !!
December 6, 2019
Unprompted review
Reply from Rachel Bates Official
Dear Dee,
Thank you so much for reviewing RachelBates.Com . Long may your addiction continue! We are so pleased you love our collections.We have some exciting new and quirky products arriving in the near future.
Thanks once again.
Best wishes
Rachel & The RBI Angels xxx
Great company with outstanding customer…
Great company with outstanding customer service,would buy again
December 6, 2019
Unprompted review
Reply from Rachel Bates Official
Dear Antoinette,
Thank you so much for taking the time to review RachelBates.Com. We are delighted to hear that you think our customer service is outstanding. Thank you so very much it means a great deal to our small team.
Best wishes
Rachel & The RBI Angels xxx
Advertisement
Reply from Rachel Bates Official
Thank you so much for your lovely review of RachelBates.Com
Thank you & best wishes
Rachel & The RBI Angels xxx
Communication
Communication, quality of goods, packaging all excellent. Katie to look at delivery to Isle of Man.
November 17, 2019
Unprompted review
Reply from Rachel Bates Official
Dear Barbara,
Thank you for the excellent review of RachelBates.Com.
Delivery to the Isle of Man is so very expensive from the UK we have now integrated with another shipment provider and will let you know of the prices directly, hopefully they will be better!
Best wishes
Katie xxxx
Terrific Towels
The service was prompt, seamless and professional! The goods were beautifully presented! It was first class! Definitely recommend it!
November 15, 2019
Unprompted review
Reply from Rachel Bates Official
Dear Jane,
Thank you so very much for taking time to review RachelBates.Com we are so pleased that you were happy with the service & products purchased.
Thank you & best wishes
Rachel & The RBI Angels xxx
Excellent service.
November 8, 2019
Unprompted review
Reply from Rachel Bates Official
Dear Tony, thank you so very much for taking the time to review RachelBates.Com
We are so pleased to hear that you think our service is excellent it really means a great deal to the team.
Thank you & best wishes Rachel & The RBI Angels xxx
Advertisement
Excellent quality and beautifully made!
It’s lovely receiving goods from Rachel Bates Interiors as the quality is excellent and they are always packaged so perfectly, it’s a real treat!
November 8, 2019
Unprompted review
Reply from Rachel Bates Official
Dear Susie, thank you so much for taking the time to review RachelBates.Com
We are so pleased to hear your positive and lovely comments.
Thank you & Best Wishes Rachel & The RBI Angels xxx
Beautiful packaging
Beautiful packaging. Perfect for gift. I really liked this gift wrap service.
November 8, 2019
Unprompted review
Reply from Rachel Bates Official
Thank you Jakub for taking the time to write a review of RachelBates.Com
Best wishes
Rachel & The RBI Angels xx
Beautiful items delivered very quickly…
Beautiful items delivered very quickly in the most amazing packaging. A truly delightful experience that I just had to repeat a few more times.
November 8, 2019
Unprompted review
Reply from Rachel Bates Official
Dear Gillian, thank you for leaving such a wonderful review.
We are thrilled that you loved your experience; and we are so happy to read this.
We put customer experience and satisfaction as a priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words for the RachelBates.Com shopping experience.
Gorgeous products and gorgeous Wrappings
Gorgeous products and gorgeous wrappings, lovely to keep, fantastic delivery service, thank you Rachel Bates, will definitely be using services again.
November 8, 2019
Unprompted review
Reply from Rachel Bates Official
Dear Jude, thank you for taking the time to write such a wonderful review of RachelBates.Com
We are so happy to have read your lovely comments and that you think our products and gift wraps are gorgeous. We look forward to welcoming you back to our online boutique. Lots of Love the RBI Angels xxx
Advertisement
Delighted with my purchase from Rachel…
Delighted with my purchase from Rachel Bates, as always special and unusual things for the house and delivered so beautifully wrapped .
November 8, 2019
Unprompted review
Reply from Rachel Bates Official
Dear Amanda, thank you so very much for taking time to write such a lovely review. We are so pleased that you thought your purchase with RachelBates.Com was special and beautifully wrapped. It was a delight to receive your feedback. Best wishes, Rachel & The RBI Angels xxx
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.