Rachel Galley Jewellery Reviews 

Ordered a ring. Wrong size. They said they would send a “return envelope” - twice nothing appeared, so I paid the postage (tracked, signed for, photo evidence, the works). After contacting my bank to initiate a dispute, over a month later I finally received a refund, but not for the postage, for which they wanted my bank details (why??) To date I have not received the postage refund and doubt I ever will. Very, very dodgy- do avoid.

Absolute joke of a company. Ordered a Molto initial pendant, a birthstone charm and a belcher chain to put them on. Received today. The end of the chain doesn't fit through the bale on either of the pendants. I mean, this has got to be a p!ss take, right? This company is selling pendants and chains which don't work together! How utterly and pathetically ridiculous. One hand isn't talking to the other, quite clearly. I have had to reach out for a prepaid label to return this joke of an order and it's safe to say I won't be back. Trust me, believe the negative reviews. They're accurate.

Absolutely appalling service. Ordered a pair of earrings that when opened, wire went beyond hole they were meant to close with. (Huggies), so they were useless to me. After several messages and promises to sort it out, they rang me and offered an instant refund and said they would send a label to return faulty earrings. 2 hours later I get an email saying they’ve decided that rather than refund, I can keep the useless earrings and they will send me another pair of earrings I don’t want, as a gesture of good will. Ignored my response saying no, I just want my refund. Now opened a case with PayPal. Avoid at all costs.

My sliver pearl ring tarnished
I sent it back as requested at a cost of £8 postage
I have received Ten E Mails after they decided they would not either clean replace or refund me.
Terrible customer service and I don’t have my ring back
They’ve lost my business

Customer Service Beyond Poor

**Update** The items were returned to RG as they finally sent me a returns form which is all I had ever asked for numerous times, they were signed for on 16th April, I have since sent 2 emails to get confirmation of the receipt and confirmation of refund so that I can cancel the card case, as they requested, and both emails have been ignored. I haven't heard anything further from the card company since I rejected RG's rejection, so I can only presume that RG aren't rejecting it anymore? I was refunded instantly by my card company so in all honesty I'm not bothered, but just another case of how poor customer service has gone these days. Sadly I won't purchase from RG again, I buy most of my bits from the online 'orange' craft kind of place, it begins with E, had some great stuff there, and due to being small businesses the service is top notch.

I have been buying Rachel's jewellery since she started out in Cockpit Arts as emerging talent, and have LOADS of her pieces. Sadly now the beast is too big, the customer service is outsourced to The Jewellery Channel and they're shocking. I ordered a couple of items but changed my mind once I received them, asked for a returns label as they offer free returns, got the label but it wouldn't scan at 2 POs. I emailed RG 3 times to advise & requested a replacement label, they ignored all 3 emails. I logged a complaint via Mastercard, and despite this being VERY simple to resolve, RG failed continually. They even rejected my MC complaint, which I rejected the rejection. They left 2 voicemails on my phone, that were very hard to understand, didn't reference the items, just said 'we can't refund you until you drop the complaint'....however, if I drop the complaint they will say I can't have a refund because I haven't returned the items? Yes I could return them myself but based on their poor communication, it was highly unlikely I was going to get a refund for my postage. MC sent me some back up that RG had sent them, and while much of it was unclear, low and behold there was an internal email showing 'she can't have a refund, she hasn't sent the items back' so despite ALL my emails, which by then there were 5 or 6, they had ignored the simple point that I was trying to return the items...!! Currently, after an email to them literally one line at a time, explaining all this, they are now sending me a label, once that arrives, I can return the items to them and cancel the complaint. How to go from hero to zero in a matter of a couple of months. All the while this was happening, I got marketing emails almost daily. If Rachel cares anything about her business that she nurtured from her own hard work, she needs to have a review of just how bad they are.
Order number: 52314
Case number: TJC 01659895

Everything I have said can be substantiated, including my huge frustration at people who do not listen.

After nearly losing one earring due to back coming off in bed (very fiddly to put in) I’ve finally secured them but they don’t sit correctly in ears. They’re for the hole above the original piercing and they slant upwards.
Not really happy with purchase.

Instead of receiving the 9k gold earrings I paid for, I received a pair of earrings in a different style, that were not hallmarked and did not have the bullet backings for sleep comfort. I let the company know straight away. They said they would email me a return coupon within 5 working days (why does it take that long?) but that time has elapsed and I still have no label. I've checked junk and it's not there. Avoid this company, I think I've been scammed. I will raise a dispute.

The pendant was even better in 'real life' than it appeared in the photographs. I am really pleased with it, both quality and appearance. Thank you so much!

I ordered some earrings and a necklace for a friend/colleague as part of a retirement gift. At the time there was a great offer on the site and I managed to save a lot! They were delivered quickly and are excellent quality! Both arrived in branded gift boxes, one of the boxes was damaged/marked. As this is a gift I contacted the company via email, they were very responsive and after sending photos of the damaged box they sent me a replacement box free of charge! Couldn't ask for better customers service! I will definitely purchase in the future and have recommended the company to my friends and family

This website is a scam....dropships from China. Run by Indians...the limited company name is SHOP TJC LIMITED. They are selling cheap rubbish not genuine 925 silver or gold plated. Rachel Galley as a person I don't think actually exists let alone designs their jewellery. Avoid.

I ordered a Tennis bracelet from RG for a birthday present. After two weeks I had still not received my item and was told that they were waiting stock of the bracelet. Then I was told that they rejected the order due to quality control. At this time I am still awaiting refund but would not be happy to use this Company again

Appalling customer service so far - a Christmas gift that lasted 6 weeks before developing a fault still hasn't been resolved and the customer service team seem to have disappeared. I'm hopeful of a positive resolution as I believe everyone should be given the benefit of the doubt and an opportunity to turn things around, but so far they don't seem to even want to try.

I’ve bought jewellery from sellers advertised on Social Media and haven’t been particularly impressed as the photos tend to look better than the real thing.
A sponsored advert came up for Rachel Galley and I was tempted by a pair of silver hoops with a lab grown diamond and thought they looked nice, but didn’t have high expectations.
The earrings arrived quickly, in a lovely box with a fabric pouch, they looked nice just like the photo, have a nice weight to them which I think denotes quality of the silver and the diamond is just the right size. The earrings look sophisticated and classy. I would recommend this business.

I wish I’d taken the time to visit & check this company’s reviews. I ordered a birth month pendant & chain in their sale. The pendant arrived safely but the other plastic bag in the box was empty. When I contacted the company they did initially reply quite promptly but they just wanted to know whether the package had been tampered with before arrival. When I replied that it had arrived intact they said that they would get back to me within 6 hours & then ghosted me. I can only assume that as the package arrived intact, they think I am trying to scam them to obtain a second chain.
Having subsequently read the long list of 1 star reviews, I do not expect any further contact from them. I am just pleased that I have the pendant I wanted & that it was only the chain they forgot to pack.
I will certainly never order anything from their company again.

I purchased a ring but after email after email they ignored me for a refund so I had to get my bank involved. They take your money asap.and getting it back if a ring is not wanted is really.hard

Website easy to navigate. Beautiful pieces of jewellery. An actress was on the television last night wearing some Rachel Galley earrings.

Purchased a bangle, unsure of sizing, the team helped immensely. Unfortunately, my wrist was still too small and didn't fit. The bangle was of super quality too. No hesitation to return. Great comms with the customer service team. really quick to respond. I will not hesitate in purchasing from Rachel Galley again. Highly recommend. Thank you

I purchased a ring and a stone fell out after wearing it only 3 times. I contacted customer service and was asked to return the ring which I did on December 17.12.24. They acknowledged my case but since then despite several emails, calls and instagram messages promising to come back to me there has been no resolution.
Everytime I contact them I am promised that someone will respond to me within 24 hours but nothing happens. It’s very frustrating and disappointing.

I made an order last week for a ring and somehow earrings got added to the basket.
I requested to cancel and get a refund for the earrings.
Few emails and a phone call and a lovely guy called Ranjit sorted the refund immediately. The experience with this guy on the telephone made a shaky start with this company perfect.
Thank you
The ring arrived and it’s lovely.
Good discount on site too.
Would definitely use these guys again

If I could give less I would

Best advice is avoid

Totally incompetent. Placed 2 orders received the letter and not the first. No contact whatsoever.

I contacted them - item sold out offered gold not silver. Not acceptable. Asked when would be back in stock. No reply.

I had to chase again. No
Reply. Chased again - promised would be sent special delivery the day it came on and item be with me 5 weeks late

Then I am bombarded with emails and calls that nobody can help me with saying they are sending another item - I have credit - what do I want to do

Email complaint - no reply

Chase - no reply other than please choose a new item

Email again director emails me apologising and will look into it - no reply

Get an email 3 days later saying my order is cancelled as per my request - a request I didn’t make

Email again - director emails saying same thing as 3 days ago - must be auto reply - flippantly stating “ It’s the first I’ve heard of it.

I will immediately forward this to the customer team and advise them to resolve immediately for you”

Well 1. You were aware 2. You said you’d come back to me 3. The complaint is about who you are passing it to

So no further forward. No item. No refund.

Avoid at all costs. Worst shopping experience ever