my name is rachit so i love the name of…
my name is rachit so i love the name of the shop.
May 6, 2026
Unprompted review
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Company details
Information provided by various external sources
Rackit is a leading provider of pallet racking, shelving systems, mezzanine floors, lockers, partitioning and associated products. With over 100 years of combined knowledge of solving storage problems throughout all industries. We have completed projects all over the UK and gained a reputation for quality and service. With our own installation teams we have total control on the delivery of our projects which makes all the difference to our customers, giving them complete peace of mind. Our project work is complemented by a comprehensive industrial products catalogue which covers mobile steps, containers, pallet trucks, signs, benches, mats, trolleys and just under 10,000 line items. All of these are available to buy direct at our online shop www.rackit.co.uk
Contact info
Southhook Road, KA2 0DQ, Knockentiber, United Kingdom
- 0845 880 2626
- sales@rackit.co.uk
- rackit.co.uk
2.6
Poor
12 reviews
Hasn’t replied to negative reviews
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Zero customer service
Zero customer service. Don't respond. Don't buy from this scam company. You will need to raise a dispute with your bank because these cowboys have a policy to ignore complaints. If they send you the wrong item they are not interested
February 14, 2026
Unprompted review
The worst steps ever totally unsafe as…
The worst steps ever totally unsafe as the bolts that hold them together work there way loose. I tried to persevere by tightening them , but I've finished enough they are going to the dump. What total crap !!!!
September 19, 2025
Unprompted review
Unreachable - stay away
It appears I'm not the only one that is having this problem. Purchased a sack truck only to find a bearing was missing from one of the wheels. I tried calling but their number doesn't exist and I have had no response from my emails or messenger messages. Definitely stay away from these guys, it's not worth it.
July 30, 2025
Unprompted review
Uncontactable via email
Uncontactable via email, phone, or any other medium. Had to go through the bank for a refund. Absolutely zero customer service.
April 29, 2025
Unprompted review
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Absolute waste of time
Absolute waste of time, bought a sack trolley from them, lasted 5 weeks before wheel bearings collapsed, tried calling...unable to connect calls, emailed no response, seem to be a rip off company that sells cheap nasty goods at premium price then when it breaks after being used approx 20 times they don't respond. Avoid this company unless you want cheaply made crap at expensive price
May 22, 2025
Unprompted review
No delivery, no reply, no contact
I ordered a sack truck & it has not arrived. I've tried contacting the customer service email & had no reply. I tried calling the number on the Internet but it doesn't exist!
March 22, 2025
Unprompted review
Product damaged in transit
Product damaged in transit, so courier APC returned it to Rackitdirect (photo evidenced), but nothing has been heard from them and their website contact details are inaccessible. Have applied to Mastercard for a chargeback. Be warned!
November 9, 2024
Unprompted review
Multi-Purpose Ladder, 4x4 Tool Tray & Platforms.
After buying this
Multi-Purpose Ladder, 4x4 Tool Tray & Platforms, 150kg, 2-Year Warranty × 1. I contacted the Rackit Direct and informed them that the platform is not secured to the ladder and it moves up and down with a slight movement, making it unsafe to stand on it. They provided no assistance and stated that it was typical. I let them know that I want to return the ladder because it's unsafe, but I haven't heard back from them in the last 3 months. I would steer clear of using Rackit Direct to purchase this multi-purpose ladder that is unsafe.
June 13, 2024
Unprompted review
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Best warehouse fit out business I've worked with
Douglas and the team are simply brilliant at what they do. Responsive and reliable
July 14, 2020
Unprompted review
Excellent customer service and fast…
Excellent customer service and fast communications.
February 18, 2020
Unprompted review
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