We had a new boiler fitted and the Radbot 1 thermostats were also fitted to the radiators. In my opinion, they are are not really fit for purpose as certainly in my case they make random vibrating /... See more
Company replied
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See what reviewers are saying
Like all the other reviews I think these radbots are a complete waste of time and Radbot should be held accountable for their product, they do not work , my heating works like it used to before these... See more
Company replied
Having nothing but problems with these , 2 radiators leak when they are fitted on so took them off,complained twice to installers they don’t want to know. Fitted by government echo grant ,now will h... See more
Company replied
Had a new boiler installed on a govt. Scheme and Radbot TRV vales put on the radiators. The house is cold there is no way I can control the comfort of the house. Of course I’m going to save on gas b... See more
Company replied
Company details
Information provided by various external sources
A smart heating control that saves up to 30% on your heating bills by heating each room only when you need it. Simply fit Radbot to your radiators and it does the rest!
Contact info
Kemp House, 160 City Road, EC1V 2NX, London, United Kingdom
- 0333 567 1535
- support@radbot.com
- radbot.com
1.5
Bad
42 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Radbot noise
We had a new boiler fitted and the Radbot 1 thermostats were also fitted to the radiators. In my opinion, they are are not really fit for purpose as certainly in my case they make random vibrating / mechanical noises in the night which wake you up, so not ideal for sleeping. The only fix for me is to completely unscrew them and remove them from the radiator, but then you have no control over the radiator temperature so I'll order a different model. I'm not sure why this problem wasn't checked before being released to the public? It seems many others here are reporting the same problem.
January 14, 2026
Unprompted review
Reply from Radbot
Hello Christopher,
Thank you for sharing feedback regarding the recent experience with radbot 1.
It's regrettable that the experience didn't meet your expectations, and we sincerely apologise for any inconvenience or frustration caused.
All feedback is taken seriously, and comments are invaluable for identifying areas to improve and strive for a better customer experience.
The opportunity to learn more about specific concerns and discuss how to resolve them is appreciated. If you wish to contact us directly on +44 1962 826213 or email us at support@securemeters.com we will be more than happy to discuss further.
Sincerely,
Customer Support Team
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Radbot you should be fined
Like all the other reviews I think these radbots are a complete waste of time and Radbot should be held accountable for their product, they do not work , my heating works like it used to before these supposedly eco valve were fitted ie.. I control the boilers thermostat as that is the only way to get heat where I want it . These radbots do not tell the boiler to kick in when the temperature drops low enough, how can the boost work if it can’t tell the boiler to send hot water through the radiator. I will be taking this up with my councillor as this is a blatant rip off . This company does not want to help as you can see that everyone they have replied to is with a standard computer generated response.
January 8, 2026
Unprompted review
Reply from Radbot
Hello Paul,
Thank you for sharing your feedback. We sincerely apologise that the radbot’s operation did not meet your expectations
For the device to heat a room, your main thermostat must be set to a target temperature higher than the current room temperature. Once the boiler is active, pressing 'boost' on the radbot opens the valve to allow hot water into that specific radiator.
Please contact our specialist team at support@securemeters.com or call us on +44 1962 826213 so we can provide a full walkthrough and ensure your system is working efficiently for you.
Can not stop lights from flsing done…
Can not stop lights from flsing done what it says nothing happens replaced batteries put it back on and still flashing whats the pointin following these instructions they dont work
December 16, 2025
Unprompted review
Reply from Radbot
Hi,
Thank you for sharing feedback regarding the recent experience with our Product (radbot 1).
It's regrettable that the experience didn't meet your expectations, and we sincerely apologise for any inconvenience or frustration caused.
All feedback is taken seriously, and comments are invaluable for identifying areas to improve and strive for a better customer experience.
The opportunity to learn more about specific concerns and discuss how to resolve them is appreciated. If you wish to contact us directly on +44 1962 826213 or email us at support@securemeters.com we will be more than happy to discuss further.
Sincerely,
Customer Support Team
One word cr@p what's the point in going…
One word cr@p what's the point in going into a room and waiting for it to warm up? You want it warm when you enter it bloody AI is useless would not recommend at all
November 18, 2025
Unprompted review
Reply from Radbot
Hi,
Thank you for sharing feedback regarding the recent experience with our Product (radbot 1).
It's regrettable that the experience didn't meet your expectations, and we sincerely apologise for any inconvenience or frustration caused.
All feedback is taken seriously, and comments are invaluable for identifying areas to improve and strive for a better customer experience.
The opportunity to learn more about specific concerns and discuss how to resolve them is appreciated. If you wish to contact us directly on +44 1962 826213 or email us at support@securemeters.com we will be more than happy to discuss further.
Sincerely,
Customer Support Team
God awful
All I want is some sleep but the sound of these bloody valves going day and night is waking me up. My heating is all over the place. Radiators upstairs not coming on half the time. I want my old xalves back. Given the amount of complaints why are ukem still fitting them? I have had to call British gas out at cost to myself surprise, surprise. I am disabled and getting down to fart about with valves and I can't see the numbers is not good. Thank you in advance for your automated response that will do nothing to help me.
October 13, 2025
Unprompted review
Reply from Radbot
Hi,
Thank you for sharing feedback regarding the recent experience with our Product (radbot 1).
It's regrettable that the experience didn't meet your expectations, and we sincerely apologise for any inconvenience or frustration caused.
All feedback is taken seriously, and comments are invaluable for identifying areas to improve and strive for a better customer experience.
The opportunity to learn more about specific concerns and discuss how to resolve them is appreciated. If you wish to contact us directly on +44 1962 826213 or email us at support@securemeters.com we will be more than happy to discuss further.
Sincerely,
Customer Support Team
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Had a new boiler installed on a govt scheme
Had a new boiler installed on a govt. Scheme and Radbot TRV vales put on the radiators. The house is cold there is no way I can control the comfort of the house. Of course I’m going to save on gas bills as the heating never comes on. The idea of radiators not coming on in the dark or when there’s no movement is the most ridiculous idea, I want my house warm when I get up in the morning not having to wait for a radiator to decide if I’m cold enough whether to switch on or not.
March 28, 2025
Unprompted review
Reply from Radbot
Hi,
Thank you for sharing feedback regarding the recent experience with our Product (radbot 1).
It's regrettable that the experience didn't meet your expectations, and we sincerely apologise for any inconvenience or frustration caused.
All feedback is taken seriously, and comments are invaluable for identifying areas to improve and strive for a better customer experience.
The opportunity to learn more about specific concerns and discuss how to resolve them is appreciated. If you wish to contact us directly on +44 1962 826213 or email us at support@securemeters.com we will be more than happy to discuss further.
Sincerely,
Customer Support Team
Radbot are useless
Radbot are useless. Noisy, turn on/off when they want not when i want. Plumber coming to remove them so more expense. Wonder how much they earnt through eco4 for these crap items????
October 17, 2025
Unprompted review
Reply from Radbot
Hi,
Thank you for sharing feedback regarding the recent experience with our Product (radbot 1).
It's regrettable that the experience didn't meet your expectations, and we sincerely apologise for any inconvenience or frustration caused.
All feedback is taken seriously, and comments are invaluable for identifying areas to improve and strive for a better customer experience.
The opportunity to learn more about specific concerns and discuss how to resolve them is appreciated. If you wish to contact us directly on +44 1962 826213 or email us at support@securemeters.com we will be more than happy to discuss further.
Sincerely,
Customer Support Team
Absolutely useless
Having nothing but problems with these , 2 radiators leak when they are fitted on so took them off,complained twice to installers they don’t want to know.
Fitted by government echo grant ,now will have to pay out to get basic ones fitted old ones worked fine.
Turned on heating for this coming winter same issues as last year!!!
October 13, 2025
Unprompted review
Reply from Radbot
Hi,
Thank you for sharing feedback regarding the recent experience with our Product (radbot 1).
It's regrettable that the experience didn't meet your expectations, and we sincerely apologise for any inconvenience or frustration caused.
All feedback is taken seriously, and comments are invaluable for identifying areas to improve and strive for a better customer experience.
The opportunity to learn more about specific concerns and discuss how to resolve them is appreciated. If you wish to contact us directly on +44 1962 826213 or email us at support@securemeters.com we will be more than happy to discuss further.
Sincerely,
Customer Support Team
Hopeless
I agree with the vast majority of reviews. I cannot control my heating. Switching a radiator off by the Radbot valve is not possible. Switching the valve to frost level leaves the radiator at full on maximum heat. Why would anyone pay for these? I am hoping to replace them all before we go away for 3 weeks!
September 22, 2025
Unprompted review
Reply from Radbot
Hi,
Thank you for sharing feedback regarding the recent experience with our Product (Radbot).
It's regrettable that the experience didn't meet your expectations, and we sincerely apologise for any inconvenience or frustration caused.
All feedback is taken seriously, and comments are invaluable for identifying areas to improve and strive for a better customer experience.
The opportunity to learn more about specific concerns and discuss how to resolve them is appreciated. If you wish to contact us directly on +44 1962 826213 or email us at support@securemeters.com we will be more than happy to discuss further.
Sincerely,
Customer Support Team
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What a load of rubbish had them fitted…
What a load of rubbish had them fitted though eco 4 grant there suppose to have batteries fitted none of mine have .plus went to change radiator it dosnt close valve dosnt have a 0 on it lowest is frozen pic rubbish
August 12, 2025
Unprompted review
Reply from Radbot
Hi,
Thank you for sharing feedback regarding the recent experience with our Product (Radbot).
It's regrettable that the experience didn't meet your expectations, and we sincerely apologise for any inconvenience or frustration caused.
All feedback is taken seriously, and comments are invaluable for identifying areas to improve and strive for a better customer experience.
The opportunity to learn more about specific concerns and discuss how to resolve them is appreciated. If you wish to contact us directly on +44 1962 826213 or email us at support@securemeters.com we will be more than happy to discuss further.
Sincerely,
Customer Support Team
Pointless TRVs
I had the Radbot1 TRVs installed on all radiators via the ECO4 scheme last June. They seem pointless.
I think the one in my two year old's room was adjusting early in the morning and waking him up. They're also just another thing to worry about changing the batteries on.
I contacted UKEM and asked them if someone could come out and change them back to the standard TRVs and they sent someone the following week. Now back to the good old fashioned ones and happy! Oh, and the little one is sleeping way better!
June 2, 2025
Unprompted review
Reply from Radbot
Hi,
Thank you for sharing feedback regarding the recent experience with our Product (Radbot).
It's regrettable that the experience didn't meet your expectations, and we sincerely apologise for any inconvenience or frustration caused.
All feedback is taken seriously, and comments are invaluable for identifying areas to improve and strive for a better customer experience.
The opportunity to learn more about specific concerns and discuss how to resolve them is appreciated. If you wish to contact us directly on +44 1962 826213 or email us at support@securemeters.com we will be more than happy to discuss further.
Sincerely,
Customer Support Team
Radiators coming on by themselves…
Radiators coming on by themselves sometimes not every night early hours of morning when it's not that cold waking me up even when thermostat 0 and radiators on frost level the lowest level you can put them had to put them on frost level as 3 or 4 was coming on every night waking me up and being to hot how can this be saving me money also I feel no longer in control of how i prefer my heating. I still put my heating on plenty by adjusting the thermostat when I want with radiators still on frost level as it would be a nuisance to keep adjusting levels and it works alright, but if you don't to want to be woke up like me do not get they rubbish.
February 17, 2025
Unprompted review
Reply from Radbot
Hi,
Thank you for sharing feedback regarding the recent experience with our Product (Radbot).
It's regrettable that the experience didn't meet your expectations, and we sincerely apologise for any inconvenience or frustration caused.
All feedback is taken seriously, and comments are invaluable for identifying areas to improve and strive for a better customer experience.
The opportunity to learn more about specific concerns and discuss how to resolve them is appreciated. If you wish to contact us directly on +44 1962 826213 or email us at support@securemeters.com we will be more than happy to discuss further.
Sincerely,
Customer Support Team
Stay away from purchasing RADBOT’S
I had these fitted with the ECO 4 grant , they are the worst things ever. I have now given it five weeks and my house is constantly freezing. They continually make a noise at night in my bedroom but certainly does not bring the temperature up correctly according to my thermostat. The eco-grant people literally told me they have had nothing but complaints about the Radbot’s and are now coming back to change them to the traditional TRV’s
Do not waste your money!!!
Its taken you 7 months to reply and i no longer have the radbots .. regards Kathryn
January 25, 2025
Unprompted review
Reply from Radbot
Hi,
Thank you for sharing feedback regarding the recent experience with our Product (Radbot).
It's regrettable that the experience didn't meet your expectations, and we sincerely apologise for any inconvenience or frustration caused.
All feedback is taken seriously, and comments are invaluable for identifying areas to improve and strive for a better customer experience.
The opportunity to learn more about specific concerns and discuss how to resolve them is appreciated. If you wish to contact us directly on +44 1962 826213 or email us at support@securemeters.com we will be more than happy to discuss further.
Sincerely,
Customer Support Team
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Radbot 1
Had these fitted on Monday and since then my two bedroom radiators have been freezing. They are set on 5 but just please themselves when they come on, most of the time the radiators are freezing cold and as for the boost button that's pointless too. Do not get these useless things fitted as they are absolutely crap.
February 10, 2025
Unprompted review
Reply from Radbot
Hi,
Thank you for sharing feedback regarding the recent experience with our Product (Radbot).
It's regrettable that the experience didn't meet your expectations, and we sincerely apologise for any inconvenience or frustration caused.
All feedback is taken seriously, and comments are invaluable for identifying areas to improve and strive for a better customer experience.
The opportunity to learn more about specific concerns and discuss how to resolve them is appreciated. If you wish to contact us directly on +44 1962 826213 or email us at support@securemeters.com we will be more than happy to discuss further.
Sincerely,
Customer Support Team
As much good as a chocolate tea pot
Had these things fitted as part of the ECO4 grant with an ASHP system. These valves are cr@p to put it mildly !
If you're not in the room they shut off, making the room cold, then supposedly they know when you're in the room and they open up to the desired temp - not true ! Already I have two that don't work properly or as they should do, work room is freezing cold for 2 hrs before the rad gets up to temp.
These things are getting replaced - you can buy TRV heads on Amazon that just swap over so that's what I'm doing and binning these things !
January 24, 2025
Unprompted review
Reply from Radbot
Hi,
Thank you for sharing feedback regarding the recent experience with our Product (Radbot).
It's regrettable that the experience didn't meet your expectations, and we sincerely apologise for any inconvenience or frustration caused.
All feedback is taken seriously, and comments are invaluable for identifying areas to improve and strive for a better customer experience.
The opportunity to learn more about specific concerns and discuss how to resolve them is appreciated. If you wish to contact us directly on +44 1962 826213 or email us at support@securemeters.com we will be more than happy to discuss further.
Sincerely,
Customer Support Team
What a scam radbots are costing me a…
What a scam radbots are costing me a fortune to run. We should all get together and put a claim in to the government and radbot for compensation for the extra cost in gas these are using. Yet another scam by this government.
January 18, 2025
Unprompted review
Reply from Radbot
Hi,
Thank you for sharing feedback regarding the recent experience with our Product (Radbot).
It's regrettable that the experience didn't meet your expectations, and we sincerely apologise for any inconvenience or frustration caused.
All feedback is taken seriously, and comments are invaluable for identifying areas to improve and strive for a better customer experience.
The opportunity to learn more about specific concerns and discuss how to resolve them is appreciated. If you wish to contact us directly on +44 1962 826213 or email us at support@securemeters.com we will be more than happy to discuss further.
Sincerely,
Customer Support Team
We had these fitted as a part of the…
We had these fitted as a part of the ECO4 grant.
What a load of utter rubbish.
Radbot you done a good job of convincing the government of your product but you guys should be ashamed of yourselves.
What you sell isn’t fit for purpose.
January 17, 2025
Unprompted review
Reply from Radbot
Hi,
Thank you for sharing feedback regarding the recent experience with our Product (Radbot).
It's regrettable that the experience didn't meet your expectations, and we sincerely apologise for any inconvenience or frustration caused.
All feedback is taken seriously, and comments are invaluable for identifying areas to improve and strive for a better customer experience.
The opportunity to learn more about specific concerns and discuss how to resolve them is appreciated. If you wish to contact us directly on +44 1962 826213 or email us at support@securemeters.com we will be more than happy to discuss further.
Sincerely,
Customer Support Team
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These things are a joke had to take…
These things are a joke had to take them all off and had to get a plumber to fit normal valves rooms we’re getting boiling
Hot and they wouldn’t turn down or off
January 11, 2025
Unprompted review
Reply from Radbot
Hi,
Thank you for sharing feedback regarding the recent experience with our Product (Radbot).
It's regrettable that the experience didn't meet your expectations, and we sincerely apologise for any inconvenience or frustration caused.
All feedback is taken seriously, and comments are invaluable for identifying areas to improve and strive for a better customer experience.
The opportunity to learn more about specific concerns and discuss how to resolve them is appreciated. If you wish to contact us directly on +44 1962 826213 or email us at support@securemeters.com we will be more than happy to discuss further.
Sincerely,
Customer Support Team
Awful
Awful. House is freezing. Had these fitted a few weeks a go by a government scheme. My house will not warm past 16 now. Actually costing me more money in gas. Have to go round keep pressing them on. Nearly all my walls are outdoor walls so this is a cold house anyway but it was much warmer with normal valves and cost me less money. Company said my house would be warmer and costs would be cheaper. Complete lie
December 13, 2024
Unprompted review
Reply from Radbot
Hi,
Thank you for sharing feedback regarding the recent experience with our Product (Radbot).
It's regrettable that the experience didn't meet your expectations, and we sincerely apologise for any inconvenience or frustration caused.
All feedback is taken seriously, and comments are invaluable for identifying areas to improve and strive for a better customer experience.
The opportunity to learn more about specific concerns and discuss how to resolve them is appreciated. If you wish to contact us directly on +44 1962 826213 or email us at support@securemeters.com we will be more than happy to discuss further.
Sincerely,
Customer Support Team
no good for colder areas of the country
had these fitted on a cold Monday morning, person fitting them said that if you have a room you dont want heat in or not used it will direct the heat to the other radiators in the house. sounds good. came back to a freezing cold house, boiler was constantly firing up as due to health issues we have our house at 20 degrees constant. will not go above 18 degrees. was never told they have batteries in them, the vibrating and noise is a pain, and the house is constantly cold. the boost buttons only work for a short time, and 5 days later we are having them replaced with the original valves. may be of use in a warmer climate area, certainly no good for the north of Newcastle.
January 7, 2025
Unprompted review
Reply from Radbot
Hi,
Thank you for sharing feedback regarding the recent experience with our Product (Radbot).
It's regrettable that the experience didn't meet your expectations, and we sincerely apologise for any inconvenience or frustration caused.
All feedback is taken seriously, and comments are invaluable for identifying areas to improve and strive for a better customer experience.
The opportunity to learn more about specific concerns and discuss how to resolve them is appreciated. If you wish to contact us directly on +44 1962 826213 or email us at support@securemeters.com we will be more than happy to discuss further.
Sincerely,
Customer Support Team
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