Radiator Cabinets UK Ltd Reviews 

317
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Amazing product. Flawless finish. Superb customer service. I could not be more pleased. I would buy from Radiator Cabinets UK again.

Rated 5 out of 5 stars

Website easy to use. After order confirmed all details and kept in touch. Delivery service first class. Very High quality product. Fit and finish first class Would recommend

Rated 5 out of 5 stars

we bought a customised hour glass mirrored radiator cabinet. Understandably it took a while to create but when it arrived it far exceeded our expectations. Fabulous product, fit perfectly, looks amazi... See more

Rated 5 out of 5 stars

Really pleased with quality of rad cabinet, spec and finish exactly as stated on website. Delivered on time, well packaged and protected. Kept informed, provide good fixing advice. Purchased similar... See more

Company details

  1. Furniture Store
  2. Fitted Furniture Supplier

Written by the company

Welcome to Radiator Cabinets UK, Your premier destination for custom-made radiator covers that enhance the aesthetic appeal of your space while ensuring optimal functionality. With a commitment to excellence, we have earned a reputation as a trusted provider of high-quality radiator covers that blend seamlessly into any home or office environment. At Radiator Cabinets UK, we understand that every customer has unique requirements and design preferences. Our dedicated team of skilled craftsmen combines years of experience with a passion for creating bespoke radiator covers that exceed expectations. Whether you're seeking a sleek, contemporary design or a traditional and elegant style, we have the expertise to bring your vision to life. What sets us apart from the competition is our unwavering dedication to quality. We source only the finest materials, carefully selected for their durability, functionality, and aesthetic appeal. Every radiator cover we produce undergoes rigorous quality control checks to ensure it meets our stringent standards. This commitment to excellence guarantees that our customers receive products that not only look stunning but also stand the test of time. Customer satisfaction is at the heart of our business, and we strive to provide an outstanding experience from start to finish. Our friendly and knowledgeable customer support team is always ready to assist you, offering personalised guidance and advice to help you make the right choices for your radiator covers. We take pride in our prompt and reliable delivery service, ensuring that your custom-made radiator cover arrives in pristine condition and on time. As a testament to our commitment to customer satisfaction, we invite you to explore the reviews and ratings on our Trustpilot page. Our valued customers have consistently praised our products for their exceptional craftsmanship, attention to detail, and outstanding service. We cherish the feedback we receive and continuously work to improve and refine our offerings based on customer suggestions. Whether you're a homeowner, interior designer, or developer we are your trusted partner for all your custom radiator cover needs. Transform your space today with our stunning, tailor-made radiator covers. Radiator Cabinets UK,: Your Radiator Covers, Perfected.


Contact info

4.8

Excellent

TrustScore 5 out of 5

317 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(317)

20 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Came back twice to check the measurements in order to be sure the installation would run smoothly. High quality product fitted by John expertly. Would highly recommend.

October 1, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fantastic quality, design and service!

I have just taken delivery of my radiator cover and I can say I am delighted! From the initial planning/design stages, consultation the company have been patient with my constant changes and have reassured me all the way though the process. I was kept informed at all times and the cover delivered on time. The cover is great quality, robust and super stylish. I can’t recommend the company enough.

September 27, 2021
Unprompted review
Rated 5 out of 5 stars

Repeat Customer

Just ordered another set of covers! Initially ordered three for my lounge. High quality, gorgeous high gloss finish and beautiful design. Initially I was concerned about the large gap between the pattern and the edge but now totally love it, they hide ugly radiators and make a beautiful shelf. Just ordered kitchen and hallway covers and really excited to get them. Thanks to John for being so understanding as I’ve tweaked my order a few times and he has been so understanding with the changes. Thanks!

September 14, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

Worst experience ever

Unfortunately I have never previously had the misfortune to have dealt with companies as bad as this one, initially they lost my measurements and delayed responding or no one was available to take the order, I made allowances because of the current climate. I paid fully up front in good faith and waited over six weeks for delivery. Eventually my cabinet was delivered by a really great guy but unfortunately the nightmare continues it was damaged in three places, but the driver did not inspect until after fitting to the wall. The driver agreed that I should request a replacement and telephoned his boss whom told him to go outside so I could not hear their conversation??? He then wanted to do an on-site repair with screws and no paint, I refused because it was not appropriate and requested a replacement. The driver confirmed he was not a joiner or cabinet maker, and did not have the necessary tools with him.They have completely refused to replace, I said they could collect and issue a full refund providing they make good the wall. All I got back was very rude messages which I would be happy to show anyone on request. I sent all correspondence to my bank whom have looked into the whole nightmare and refunded my credit card. The Radiator Company are still refusing to replace or make good my now damaged walls if the item is returned and to add insult to injury are now threatening me with Late payment charges and interest. Which is not written into their terms and conditions of sale. I would be extremely happy to pay for a replacement but instead have been called lots of rude and negative names.
They evidently think they are above consumer legislation and the law. Thankfully there are lots of really good companies out there but my advice is stay away from this one

September 10, 2021
Unprompted review
Radiator Cabinets UK Ltd logo

Reply from Radiator Cabinets UK Ltd

Hi Tracy,

Thank you for your feedback.

I’ve looked into this for you and read through the emails/communication.

It appears the cabinet didn’t arrive to you in perfect condition, so sincerest apologies for that. From the photo I can see there was a very minor paint blemish on the grill, which is easily resolved by exchanging the grille in our workshop.

I can see my colleague requested for the cabinet to be returned so we could get the issue resolved for you. Unfortunately that request was denied on a number of occasions.
We also offered you a full refund on return of the cabinet, but that offer wasn’t accepted either.

We then discovered a couple of weeks later that you’d issued a chargeback via your credit card company, cancelling your payment without notifying us or returning the item.

Therefore you are complaining about a cabinet you haven’t paid for and won’t return to us for a full refund as offered… You also won’t provide us with access to inspect or collect the item. I can also see you decided to leave this review on the day we raised an invoice for the outstanding balance.

We will do anything and everything within our power to resolve issues for customers. Problems can crop up on occasion especially with custom made items. We just ask customers to work with us to find a mutually acceptable solution. Unfortunately it appears you weren’t willing to do that.

If you can please return our property or let us know when we can collect it, we would be enormously grateful!

Kind regards,

Debbie Molloy





Rated 5 out of 5 stars

5 Star plus !!!!!! Do not go anywhere else !!!

I would highly recommend this company ! 5 stars plus !!!! The response to my queries were prompt ! I had a unusual bespoke item and they delivered beyond . The product arrived fully assembled and the driver Brian was superb could not have been more helpful! The product is of high quality and made extremely well. I would like to thank John and his team for a fantastic product and service !

August 18, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent quality

The quality of my radiator cover was excellent, very solid and well made. It made my very plane hallway look glamorous and stylish. It was delivered on time and very well packaged. I would definitely recommended this company and will be ordering more from them in the future.

August 10, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Absolutely pleased with my radiator…

Absolutely pleased with my radiator cover. Best one I have ever bought.
Came well packaged and on time.

Would definitely recommend this company ... in fact I have already showed my friends and they are going to order. Just perfect .. Thank you xx

August 9, 2021
Unprompted review
Rated 5 out of 5 stars

Hallway radiator cabinet

My radiator cabinet looks fantastic. It was professionally installed with a high quality finish.

The whole process was smooth and we are very happy with the end result. Would highly recommend.

August 5, 2021
Unprompted review
Rated 5 out of 5 stars

Its a very good object

Its a very good object, it beautifies my living room adding something different and new to my home. I must confess that the company was really helpful with the measurements and their communication was really helpful and fantastic. Will recommend.

August 3, 2021
Unprompted review
Rated 5 out of 5 stars

A fabulous quality product!

These are fabulous quality, tailor made radiator covers - very sturdy, well worth the wait. They are the perfect final touch to our makeover - I’ll definitely be ordering a few more soon. Thank you for keeping in touch throughout the process, this was much appreciated.

July 30, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

First rate professional service

First rate professional service. So glad I opted for the (slightly more expensive) custom fitting. John and Brian did a splendid job, taking the time and effort to ensure that the project was to my (exacting!) requirements. Doubt I will ever need their services again unless I move (unlikely!!) as they’ve done such a good job. Would not hesitate to recommend.

July 23, 2021
Unprompted review
Radiator Cabinets UK Ltd logo

Reply from Radiator Cabinets UK Ltd

Hi Steve,

Great to hear you’re pleased with the cabinets and installation. Thank you for the coffee’s and for taking the time to leave this great feedback!

Kind regards,

John

Rated 5 out of 5 stars

Incredibly impressed with the quality…

Incredibly impressed with the quality and workmanship of our new radiator cover. Customer service was excellent and very professional. We will definitely continue to do business with this impressive company.

July 21, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

I am delighted with the radiator…

I am delighted with the radiator cabinets John has installed at my Regency period apartment. There isn’t a straight line in the place, but the fitting is perfect. It’s absolutely worth having a professional come in and do the measuring and fitting properly.

July 16, 2021
Unprompted review
Rated 1 out of 5 stars

Appalling reply, and utter lies, delivery drivers do not check inside packages.

Do not order from this company. I ordered a cabinet mid may, the order was supposed to arrive late June. When it didn’t I contacted them, they replied with a rude email, with still no expected date. When a currier called a week later to say it wad being delivered at 3pm on Monday 12rh July, I had to arrange for my children to be picked up from school. My husband then got a txt to say, it wasn’t coming that day it would be next week. I then called the mobile number on my invoice to be greeted with an extremely rude man, who spoke over me constantly. The call ended where he said forget it I’ll send your money back. He put the phone down on me. I was totally shocked by whom was supposed to be the owner of the company, I urge no one to buy from them, and have to receive the appalling customer service o received.

Regards

July 14, 2021
Unprompted review
Radiator Cabinets UK Ltd logo

Reply from Radiator Cabinets UK Ltd

Hi Mr and Mrs Fallows,

Thank you for your feedback. I’m sorry we didn’t meet your expectations on this occasion. Whilst your cabinet was out for delivery the driver noticed a mark on one of the cabinet sides (box damaged & torn), he wasn’t comfortable delivering the cabinet so returned it to the workshop. You would have been informed of this once our office was notified by the driver.

We have a zero-tolerance policy for rude, threatening and aggressive behaviour towards our workforce, especially when we are trying to operate at such a challenging time. We offered you a full refund so both parties could move on, which you accepted. We refunded you straight away.

We sincerely hope you can find an alternative solution, good luck. 👍

Rated 5 out of 5 stars

Excellent service from start to finish

I am so happy with my beautiful radiator covers. The four covers were custom made and installed by John for a fantastic finish that was required for these beautiful pieces of furniture. Excellent service provided from start to finish was unbeatable, prompt, professional, which is rare these days. I would highly this company. So happy 😊😊

July 7, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look