Unable to communicate or deliver.
After I placed the order at the 12th of September, I received an invoice not showing the proof of payment, used bank account number and expected time for delivery. This was a bit odd.
However, after 4 days of silence I kindly used the WhatsApp service to ask if there was a timeframe for the order to be delivered. A copy/paste messaged followed at the end of the day, saying that they would come back with an answer. Some days later I asked the same question using the WhatsApp service, but no reaction followed.
After 12 days I started to get worried and used the e-mail address that was shown at their website. I started kindly, but ended with a deadline in order to react.
I called their phone number, but after 8 times (I believe) I got the busy tone and an SMS message saying "Kunt u later terugbellen?" was sent by the owner. I asked to call me about a placed order by SMS message. Still no contact, silence again.
At the 4th of October I sent the company an angry e-mail saying that they are not responding to any type of contact. And that they are in their right to take legal steps when I do not pay for their delivered services, but that I have rights too when they do not deliver the services that I have paid for. I whish for you to cooperate.
Well, guess what? Still no answer. And now the kindness is over. I reported them at NietBezorgd.nl.
I am from the Netherlands and I got scammed for €382,50.