Radio Popular Reviews 

Apparently I'm not alone in the Radio Popular mad world. They delivered a dishwasher on the 21/07, and now I have scheduled the installation only for the 29/07.
They had the audacity to say: "well, it's normal, and there is nothing we can do".
Don't buy from them, you can find client respectful companies that deliver and install your appliances on time.
This was my first, and naturally my last buy on this shop.

Absolute disgrace of a customer service and company.

Misleading sales and delivery would not recommend at all

Difficult to reach does not give answers

Terrible company! Not serious at all. Ordered a dishwasher with installation included. All they did was come and dump the new unit at my place and no guidance on when or where the installation was. Definitely don’t buy from here.

I paid 1787.99€ for a TV that was supposed to be delivered in 48h. As of today, 10 days after I paid for this product, I haven't received anything and also no contact from Rádio Popular explaining to me what is happening.

STOP deceiving your customers. You say on your website and your emails that you will deliver within 2-3 business days but you don’t. You deliver in 6 days on a Saturday. Horrible delivery experience from RADIO POPULAR

The freezer of our fridge stopped working on Friday morning. Late in the afternoon, we went to Radio Popular to search for a new one. They advertised that if you order and pay it by 8pm, they'll deliver it that same day. Once we paid for the fridge, they informed that it could only be delivered on Wednesday and that they would take our old one. However, Radio Popular did not inform us that we had to have our old one turned off for it to be taken away, so the delivery guys told us that we should contact Radio Popular so that they could come and get it a few days later. We contacted Radio Popular and they refuse to take it back. In short, poor communication and false advertising. From our experience, if you're looking for a fridge or a large appliance, you're better off buying it in Auchan or Worten.

Its a bad purchase, and team its not great

Ordered a Mac Mini with a delivery time of 1 - 2 business days. That's over two months ago. I received a confirmation and that's it. Went to the local store where they were completely unhelpful. Phone is generally not picked up, but when they do pick up they won't refund.

Without a doubt, the worst experience I've ever had with a retailer.

Ordered a drone. Received confirmation. And that was it. No follow up. Called the service desk. Did not have the drone and do not now when it is available. Cancelled the order. Received a conformation. No follow up. They stole €330. Very bad webshop. For me a criminal organisation.

Very deceptive website. Order actually said product is available and will be delivered in 7 days. Zippo after taking payment. In-store staff say they can't help with online and claim the order can take up to 30 days to deliver - even though order said stock was available. Useless phone staff say they will ask others to follow up 'urgently' and no one has followed up after three calls and assurance someone would. And here I am with over €2000 out of pocket. Be warned

Bad customer service, super bad online service, no tracking system for your purchase so you call them and you learn the stuff you paid for may be sent on 30 days. The invoice is non existente, and to cancel your order you have to ask and than wait for the ir answer. Never again.

English from the young workers is really poor. They just tell you they dont speak English and just walk away!

Ordering is easy, prices are usually lower than at Worten. Service is good and the only time I had a warranty repair it was resolved quickly and well.

I bought a Hisense washing machine online, they always kept me informed about the status of the order, it was delivered and installed in 2 days, The delivery and installation were successfully completed on the scheduled and promised day. Nothing but 5 stars

Sells items with open packages as new.

Refuses to accept returns on new items (?!).

Inflates prices shortly before Black Friday and "no VAT" days/sales.

If I could give 0 stars I would. Ordered an oven, dishwasher and dryer from RP on 27th June. Oven said that it would be delivered in 5 working days and the other two items in 2/3 days. It's now been almost two months and I have none of the items. They keep saying they are waiting for the oven to reach their warehouse - why advertise it as available if that is the case? Been emailing them asking for updates with poor responses. I just called and they said that they tried calling me on 16th but I have no missed call, nothing. They didn't try to follow up with an email either. Their logistics and customer service is embarrassingly poor. Will never be ordering anything from them again.

Very unhelpful phone service - “no it’s not possible” should be an automated recording that they just play on repeat, because that appears to be all they can say.

The staff in the store were very helpful, but when I called the following day to ask to arrange for someone to come and fix my new €900 TV to the wall (a service that I’m happy to pay extra for), the phone support staff (and even the supervisor) were utterly useless and unsupportive.

I’m tempted to return the TV to the store and buy on Amazon which is always cheaper. The reason I didn’t buy from Amazon in the first place is because I thought I would have local support if buying from a local store. I guess I was wrong.

Serviço telefônico muito inútil - “não, não é possível” deveria ser uma gravação automática que eles reproduziam repetidamente, porque isso parece ser tudo o que podem dizer.

Os funcionários da loja foram muito prestativos, mas quando liguei no dia seguinte para pedir que alguém viesse consertar minha nova TV de € 900 na parede (um serviço pelo qual terei prazer em pagar a mais), o telefone a equipe de apoio (e até mesmo o supervisor) era totalmente inútil e sem apoio.

Fico tentado a devolver a TV à loja e comprar na Amazon que é sempre mais barata. A razão pela qual não comprei na Amazon é porque pensei que teria suporte local se comprasse em uma loja local. Acho que estava errado.

Ordered Samsung The Frame 85" 2023 over 2 weeks ago and they never updated the order. We had to phone multiple times for someone to eventually tell us they couldn't get stock from Samsung. Even then, they continue to list the product on their site as "in stock" with delivery in 4 days. We requested refund, but we aren't confident that we won't have to chase them down for that too… and a company like this complains when everyone just wants to order from Amazon

This company in Portugal has THE WORST customer care service I’ve ever experienced. (I have lived in Australia and the US and in Portugal). They have given no response to my emails and no follow through in agreed actions even after 5 international phone calls over the last 2 months. I still don’t have my appliance which was repaired due to product fault and which they refused to replace or refund as it was 1 month after the 12 month warranty period. WHAT A DISGRACE

I routinely buy everything online and have never had such a bad experience as with Radio Popular. I purchased a product that was delivered on time but on the first day I discovered that it was defective. The problem was reported less than 24 hours after delivery and they refused to refund the money.