Radisson Reviews 

I would give the Radisson Customer Care Service a minus score if possible. We experienced serious problems staying in their Park Inn@ Radisson hotel in Bratislava, including having to move from superior to standard rooms because of noise issues.

After initially refusing to refund the difference in cost, a very small sum of money was eventually returned to our account. We only became aware of this when it landed in the account, there had been no communication about it from the customercare team.
I wrote back asking them how this amount was calculated, and to confirm to me the difference in price between a superior and standard room for the week we stayed. I also asked that proper recompense be made.

They ignored that and subsequent emails. Eventually, after contacting their social media team, I got an arrogant letter telling me that my case was 'now closed'.
Unbelievable behavior from a very unprofessional group. I will not be staying in a Radisson Hotel again.

When asked if we could stay another night we were told the staff in the hotel couldnt do this and we would have to do it online. Honestly I think she just didnt want to help.
We used the parking facility as it was advertised on their website for secure parking £20 for 24 hours. We had to pay £32 to get our car out. When emailed the front desk ignored it. Further email sent, still ignored.
I then sent a message to head office who sent an email asking them to look into this, guess what, Ignored.
Three emails from head office and still nothing. Customer service is appalling. Wont be back.

The hotel we stayed was the park inn brussles airport and we have never haduch a frightening experience in 60 years of travel. After retiring for the night I awoke at 01.15 am and someone was entering our bedroom. When they realised I was awake and I challenged them they quickly ran off. I immediately made an official complaint to the hotel and checked in the morning that my complaint had been registered. After returning home from our holiday nine days later I rang the hotel and eventually managed to speak to the manager. Despite my telephone conversation and several emails we still haven't had a definitive answer as to what really happened. We have however had an email from the manager offering an excuse that it was a hotel guest who had opened the adjoining door and entered our room. However. Whoever entered our room had a pass key which guests do not have. We believe the hotel are covering up this terrifying experience and we do not accept their version of events. We are both elderly and vulnerable. We are not seeking compensation of any kind we just want to warn people that in our opinion this is not a safe hotel to stay at and therefore please be extremely cautious and aware.

Stayed for one night in the Radisson York UK, we arrived early at about noon check in but could not be allocated the premium room we had booked and paid for. We went out for the afternoon and returned at 4:30pm to collect our room key. The reception issued us our keys but made zero reference that our room has been down graded! We went to the room and it was clear on entering the room that it was not a premium room! I then tried to call reception it rang for 3 mins or so before it was answered and put straight down with even speaking ( very poor customer service) I called again and it just rang and rang. I then went to reception in person and was greeted by the most unhelpful reception staff ever they confirmed that our room was not a premium room and I asked why we had paid for and upgrade to a premium and they knowingly tried to fob us off for a basic room. No apology or anything!!! They did then offer our £20 over night parking for free and then the on duty manager agreed to give a £30 refund on our room rate and said it would be back on our card in 4 to 5 days but I suspected at the time from his attitude I was just getting lip service and now over a week after our stay we have seen no sight of the refund despite our final invoice showing it. I tried to call the hotel direct today and the accounts department could not be reached and reception was just like it was during our stay totally unresponsive. Our stay at best was ok the room was clean and tidy but not what we booked and paid for. The Carparking is on site but a little in need of a clean and tidy there is litter everywhere and a very pungent unpleasant odour as if it is being used as an outdoor toilet. The hotel location was great for the city but the staff attitude is a major problem and I will look elsewhere when we go back to York the location does not let you overlook all the downsides of the hotel. Totally unsure if we will ever get our refund as the hotel refuse to answer any communication!!! I have since contacted head office and the hotel even ignored all mails from them and also from their Vip loyalty department. Nothing from them at all two weeks on not one communication from the hotel not one call answered and no refund in sight how do they stay in business?

**My Prada Suit Disappeared – Police Report Filed**

This was by far the worst hotel experience I have ever had.

During my stay at the Radisson Blu Hotel Hamburg, two of my suits disappeared, including a Prada suit. They were never returned.

As a result, I had no choice but to file an official police report with the Hamburg Police (Case No. 0380432/2026).

What disappoints me most is not only the disappearance of my belongings, but also the way this extremely serious incident was handled. A hotel of this category should provide security, accountability, and meaningful assistance when a guest reports such a loss. That was not my experience.

Losing valuable personal belongings in a five-star hotel is unacceptable. The fact that I had to involve the police speaks for itself.

I will never stay at this hotel again, and I strongly advise anyone traveling with valuable personal belongings to think carefully before booking here.

The room i was allocated was the bleakest room i have ever had. It was absolutely minimum. Altho I was alone it was a double room the bed was against the wall as there was no room for two bedside tables/lamps. The tea station only had two biscuits. It cost me £247 for the night. I had hoped for a little luxury at that price but Premier Inn rooms are more welcoming . The breakfast was diy the hot breakfast had been standing a while and was lukewarm.

This is to thank Heather Fitzpatrick at the Airport Radisson Hotel, Colorado Springs. She coordinated our seminar meeting space and catered lunch from July 17th through the 20th, 2026.
Everything went smoothly and we were pleased with the individualized attention she gave us.

Paid for my hotel stay via Expedia. Arrived at the hotel and as it was late, a self service check in was used. My card was required and it was presumably for the authorisation used incase of damage etc. however, this amount of £96 was taken from my bank account a few days later. I tried to complain via Expedia who contacted the hotel. They claimed this was a city tax. Which is not the case and an outright lie. I have been unable to contact anyone directly at Radisson.

I arrived at 1:30 AM and where told that it was to late to buy a room. Ridiculously he admitted he had available rooms but could NOT sell one to me. This was at Oslo, Radisson Blu Hotel Alna, Tevlingveien 21. My gut feeling is that he was uncomfortable to sell room and wanted his "beauty sleep" at the desk. I cannot understand that this hotel chain has such a policy that this clerk told me. 0 stars for this experience

Terrible experience with Prize by radisson, Bern City please avoid to make booking as staff is unhelpful / careless and lies.

When we were looking for an hotel, we specifically booked one that stated to have air conditioner in the room we booked. When we got our rooms, that we booked for 3 night with booking.com we find out that we had no air conditioner. Just pointing out, it's mid July during a heatwave in Europe. We were exhausted from our day and wanted some cool air. the screen of the air conditioner didn't even turned on nor reacted to touch. We approached the staff at the lobby and he told us that once the room reaches 24 degrees the AC turnes it self off. We found it odd . Temperature in the room rise up to 29’c He told us to try again. We tried and again it didn't work so we approached the staff again later. worker gave us a new explanation for the AC problem. He told us about a "policy" of Bern's city council that determines that the hotel can only provide AC to a certain part of the rooms. After researching online we found no such policy nor any other policy in Bern regarding such method. We felt lied to, and dismissed by the staff. It felt like the workers just didn't want to bother fixing the problem or switching us rooms.
I have requested to switch us the room but unfortunately the answer from staff ( nothing that we can do for you) We were so tired and hot that we didn't have the power to insist on that subject, therefore we went to sleep in a hot smothered room, sweating and feeling ill all night. 
I have got dizzy/ short of breath my skin gone pale and I have got asthma with this room condition of the room that we got it doesn’t help me at all. So I have to contact my insurance to inform this matter very seriously. I have tried to request change the room but as I have provided information above “ the staff is useless and careless about the customer health condition specifically Asthma that can risk to my life.

I stayed at Radisson City Centre in Amsterdam.
Although I've been a club member for 16 years and paid 350 euros per night—a total of 1,400 euros for the four nights—I was assigned a room in a terrible location.
Room 337, where I stayed, was next to the housekeeping office, and their carts were always parked in the hallway right outside my door.
Starting at 7 a.m., there was constant noise.
The window looked out onto the hotel's inner courtyard, and the view was absolutely dreadful.
I am deeply disappointed, and I would like to ask if this is how you are supposed to treat club members?
I became a member of the Radisson club in New York City, and I've stayed at many hotels in the chain, but at none of them did I have an experience as unpleasant as the one I had at the Radisson City Centre in Amsterdam.

Food was excellent
Service was impeccable
our waiter Alip was really good so friendly and went above and beyond this evening.

Stayed at the radisson hotel by edmonton airport on sparrow. The experience was awful. We stayed 5 nights. Our room was dirty. Shower was recently used and was so dirty. Hair and soap scum all over Shower. Garbage pails were disgusting. Not cleaned at all. Carpeted floors were unkept. Not vacuumed and a smell. Coffee was watered down , not even coffee. No complantary breakfast. We stayed with our service dog and other little dog. Was only supposed to be charged for my little dog at 20 dollors a night. Agreed upon by manager. When checking out was told they were charging me 145. Tryed to charge me 15 dollors for two face clothes as they had a few stains. Easy fix to just bleach them. Very disappointing. Will never stay again. Also outside grounds are extremely dirty. Garbage all around. Would not recommend to stay here. Needs alot of wrk. Not impressed with my experience.

The young lady called Courtney in the VIP lounge served us with a welcome and with a lovely smile we are staying at the Raddison Blu PARK PLAZA Hotel Westminster .London . as we have many times .fabulous hotel .

There was one digit wrong in my email therefore I couldn’t access my booking. I’ve been emailed by 6 different people in the email thread which is quite obviously just a generic call/email centre going round in circles. No resolution, completely templated email responses and dreadful service bearing in mind I am a “member” which clearly means absolutely nothing. Once this booking is done with (I had no choice due to a business trip) and they are trying to charge me twice. I will never stay with Raddison again.

Update: Radisson Customer Support
Sadly, this experience has become even more disappointing.
The Radisson Blu Bergamo hotel team have always been excellent and this complaint is not directed at them.
The failure sits with Radisson central customer support. A mistake resulted in the loss of my original booking conditions, yet instead of taking ownership and putting things right, I continue receiving repeated apologies, different agents replying, and requests for information already held within Radisson’s own systems.
Customer loyalty is not protected by words — it is protected by actions.
As a Radisson Rewards Premium member, I expected accountability and a fair resolution, not a process of passing responsibility around.

15.06.2026
As a Radisson Rewards Premium member, I am extremely disappointed with the handling of a recent reservation issue by Radisson central support. (Reservation 166558616) #587975903
My reservation clearly displayed that it could be modified once, and my request was simply to change the date of my stay. Instead, I was advised that the booking needed to be cancelled and rebooked because it involved a partial points redemption.

The cancellation was eventually processed without charge and my points were returned. However, the main issue was not the points, it was that cancelling the reservation removed my original booking conditions and rate. When attempting to rebook, the same conditions were no longer available.

This was exactly the concern I raised before the cancellation was processed.

The problem appears to be a disconnect between what customers see in the booking conditions and what Radisson’s internal support process allows for points bookings.

For a Premium member, I expected clearer guidance and a solution that did not leave me worse off.

I hope Radisson reviews this process so other customers are not placed in the same situation.

Unfortunately this is true. Staying in Berlin Kudann. Aircon poor and was told by reception to come down and collect towels if wanted. This isn’t the service / housekeeping we are looking for. Room is so small. Wouldn’t recommend

we visited Chennai India Radisson and we made a serious complaint on our return 12th March, after 20 or so e mails they are supposedly still looking into the complaint, I cant believe it takes this amount of time for a resolution to be got, I will not be booking with Raddisson in the future.

There is no customer service, just a bounce service that constantly sends your complaint back to the hotel in question, who arrogantly hide behind coverups.
The worst customer service I have ever experienced.
They are good at telling you 'you're right and we're onto it' - and then do absolutely nothing.
Avoid this chain.

The worst customer service I ever encountered in my life. Had an issue with my account and they weren't unable to solve it. Countless emails asking the same question over and over again, with responses consistently ignored. I hope it was a prank, because otherwise, things would be worrying.