Radisson Rewards Reviews 82

TERRIBLE PLACE
I stayed at the country Inn and Suites in Emporia VA on Sandler rd. I am sorry I had to give this particular place a 1 but they are terrible. I thought this chain was supposed to be great. But the manager does not keep it clean and does not care,
He could do better

I phoned to make my booking using my points.
It was clear the call handler did not know what she was doing
She made an error with the booking and I am now expected to pay for the booking.
Dozens and dozens of emails, phone calls and instagram messages and none of the staff seem to have a clue what they are doing. When I do get a response, it’s a different person each time, offering to help and asking for the same information.

Customer services have now responded and have finally sorted the problem, it’s worth continuing to contact even though it takes up so much time.

I am a Radisson Rewards member with VIP status and had booked a reward stay at the Radisson Blu Hotel Istanbul Pera in March 2025. The booking was confirmed at 137,991 points, and I have a screenshot to prove it, which I shared with customer support.

However, upon arrival I was charged over 242,000 points – a difference of more than 100,000 points. A representative from the Radisson VIP hotline even confirmed that the booking was correctly registered in the system and advised me to complete the stay and request a refund for the overcharged points afterward.

I have since sent multiple emails, the last one on April 3, 2025, with all supporting documentation attached. To date, I have received no response whatsoever.

It is extremely disappointing that such a clear case is being ignored, especially when the mistake lies within Radisson’s own booking system and is acknowledged by their staff. Given this experience, I cannot recommend Radisson Rewards, and I will be looking to switch to a more reliable hotel loyalty program.

We stayed at the Radisson blu in Edinburgh and then Durham - in total 8 hotel room nights.

We weren’t members of the scheme, the hotel assured us on leaving that we had the points, but turned out they put my wives email in the name box and then entered the wrong email.

After two hours on the phone to the help desk and waiting for two call backs and an email which never came I have given up.

Apparently the hotel is able to set up an account with the wrong information but the help desk can’t simply change it to the correct information.

It is a shame as we were looking for an hotel chain to make increasingly regular stays in the UK as our children move to different universities. Looks like we will have to find another chain to use as just can’t seem to set up the loyalty program with Radisson.

I stayed at a Radisson for 1 week (3 separate bookings) and over a month later my account is still showing zero nights and zero points. I have reached out to customer service 4x now and received no reply at all, not even an automated acknowledgement. Absolutely shocking customer service, especially for such a huge name brand.

I am deeply disappointed with Radisson Hotels and their lack of professionalism and care for loyal customers. Despite holding the highest loyalty status, I have been met with indifference and outright neglect. Requests and feedback are ignored, and their handling of points feels like a scam. It's disheartening to see an organization that should value its customers behave this way.

The hotels themselves are far from satisfactory. Rooms are dirty, staff is unprofessional, and the breakfast is of shockingly low quality—both in taste and presentation. It’s clear that once they swipe your credit card, they stop caring about your experience.

Radisson Hotels should be ashamed of their poor standards and treatment of paying customers. I urge others to reconsider supporting this chain until they make significant changes.

Stayed at Park Plaza booked through Radisson website. Points and activity didn't appear on my account, even after some weeks. Used the missing points service. Email back 2 weeks later asking for the invoice (which surely they would have been able to check...) Sent invoice. A further week later, nothing has appeared on my account. If you really want points and activity to be added to your account, you have to check that every stay has been added, and then be prepared to put in the hours when they mess it up.

slow replies from customer servicr the app sucks and does not update your points for loyalty rewards.
Booking was scary, because the app keeps stating pending payment.
Really it all boils down to inefficient admin.

On a separate note , my stay at the hotel itself in London was wonderful. Hotel staff was really helpful.

I'm a premium member and often choose your hotels when I travel. Mostly business - but the occasional leisure travel is also there. I have a story to tell where I feel that your internal organization got in the way of the customer experience for a premium member. If I were you, I'd like to hear such stories about how they're hurting my brand.

To be fair - It started with making a mistake…

I booked the wrong hotel in Oslo… I normally book Radisson Blu Plaza - and this time I accidentally booked Radisson Scandinavia.

Scandinavia is substantially further away from where my business was the next day. My bad - but then something happened that I really thought was a thing of the past.

Just when I thought I was checking into the intended hotel (around bedtime after a long day) the receptionist pointed out to me that I’d accidentally booked Scandinavia and not Plaza.

After having looked at my ‘Premium membership’ number in the app he actually COULD squeeze me into the hotel that I originally wanted. Great right?
Not really…

Because thankfully I realized that he was about to sell me yet another room on top of the one I had already booked. NOT transferring my one hotel-chain booking from one hotel to another. Really weird for me - because what's the difference for Radisson?
Giving me one room or the other? I'd still be paying.

So why?

Because Scandinavia apparently ‘has another owner’ than Plaza - It is a ‘leased hotel’. That's the reason he gave me. While this may be true - there's absolutely no way for me as a consumer / customer to know this. I subscribe to the brand and expect the brand to meet me as one customer - especially when I'm a premium member.

How can it be the member of your club - even a Premium member that gets caught in your internal mis-organization?

Should this not be a thing of the past?
How is that a customer centric experience?
Or is that perhaps not the intention with a brand and a customer club?

I’m puzzled…

I've been asking them through their website since December 23rd 2024 to associate a reservation to my member card but I can't receive even a reply saying they won't. It's a shambles.

They didn’t give a damn about my case and refused to help so this is what I promised I would do.
1. They don’t have a dedicated person to a customer case. Thus I get a different person whenever I reply and the person doesn’t know the history.
2. They change rules without telling the customer. I was supposed to get VIP at the end of the year and they reset the calculator in October due some new policy. I didn’t get my VIP and they don’t care.
3. The nights ARE NOT AUTOMATICALLY RECORDED. I had to fight and show the booking even though it was clearly in my app booking history.
4. Did I mention they don’t even bother to remember or address my name properly?
Don’t bother with them. Customer is NEVER right. This is my last stay with this hotel chain. No spirit to help, no willingness to solve. Give corporate line and shut the customer up.
Boycott them.

NO customer service.

Step 1: Have Radisson Rewards.
Step 2: Check in to Radisson hotel. Staff told me my account would be assigned so I recieve the rewards from the stay.
Step 3: Hotel staff do not do anything.
Step 4: Contact Radisson Rewards 'customer service.'
Step 5: They are totally unwilling to help. Requested I send booking confimation.
Step 6: Send booking confirmation.
Step 7: Receive same email back asking me to send booking confirmation.

This is the WORST customer service I've ever seen from hotel staff all the way through to corporate back office.

Totally awful.

I stayed 3 nights at Radisson Blu recently and joined the rewards on the last day. They won't credit the 3 nights as I wasn't a member at the beginning of the stay.
Then I stayed a night in Amsterdam and gave my member number on checking in. This stay wasn't credited either and when I enquired via email, I was simply told I had no points.
Have deleted their app and will not stay with them again!

The hotel stuff were friendly, always made sure that I felt at home. The room setting was superb and neat, very clean! The swimming pool, ohhh my gosh, had an awesome week.

I have a Radisson Rewards account for 9 years it used to be excellent. However recently they deleted all my points; around 185,000 citing inactivity in my account , even though I had stayed many times in Radisson during that period but my points were never added to my account. I have e-mailed and telephoned the "Radission Rewards Helpdesk" it is a complete joke. I spent 30 minutes today explaining to one agent, then 15 minutes to another, then again to another agent. All of whom are totally confused and unable to help in anyway except send a generic e-mail quoting terms and conditions. It's an unbelivably poor customer expierence. I too shall take my business elsewhere after years of loyal service.

There was a promotion get 40% extra bonus when you purchase points. I bought £50 worth but when i go to use the points to book a room it only reduces it by around £25. Such a rip off programme poor value

Stayed at Radisson Blu Viking hotel in Stockholm for three nights. Great experience. Melina who checked us in was great and a fantastic ambassador for your hotels.

I recently stayed at Radisson Red Mohali, and it was an outstanding experience. The hotel is modern, vibrant, and impeccably clean, with spacious rooms and all the amenities needed for a comfortable stay. The decor is trendy and inviting, making for a welcoming atmosphere.

The staff truly set this hotel apart. From a warm and efficient check-in to attentive housekeeping and excellent restaurant service, every team member went above and beyond to ensure a pleasant stay. The facilities, including a well-equipped fitness center and a stunning rooftop pool with city views, are top-notch.

Overall, Radisson Red Mohali combines stylish accommodations, excellent amenities, and exemplary service, making it a top choice for anyone visiting the area. I highly recommend it and look forward to returning.

What an unbelievable experience….

Tyra one of the waitresses check us in for breakfast and consistently aided us with anything we needed throughout our amazing breakfast.

My wife and I have frequented this restaurant many times but this times was made even more special by the lovely Tyra.

We really hope to come again and have the same special service we received this visit.

Absolute con!!! Stayed 6 nights in Dubai, room service twice daily. Yet, the information I provided was not sufficient enough for them to award me my points?? A copy of the booking was repeatedly provided. At one point, Eugene told me they would be provided by the 19th June. It came and went and still no points!! Will NEVER STAY AT A RADISSON AGAIN OR RECOMMEND!