Disagreement over damage at car return
We rented a car from this company during our trip to Albania. The car was almost new and everything seemed fine at pickup.
At return, we experienced a disagreement regarding both fuel level and an alleged scratch. Initially, we were told the car had been delivered with a full tank, which was not correct. We were able to document this with a receipt showing we had filled the tank immediately after pickup.
After that, staff pointed out a small scratch located underneath the rear bumper — an area that is not reasonably visible during a normal inspection when receiving the car. We were asked to pay 300€ for this.
We did not agree that we caused this damage, but we felt pressured to pay at the time of return and were informed that the amount could be charged regardless.
This review reflects our personal experience. We recommend that future customers carefully document the vehicle, including less visible areas, at pickup and return.