I mistakenly ordered the wrong device but it was collected and replaced within 24 hours. Having received my mobile watch, I was impressed that the only cost was a modest monthly fee. There was no char... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Watch received in good time, easy to set up. Tested alert and fall function before gifting to parent, all worked well. Not the prettiest of watches and would benefit from more of the functionality o... See more
I received the Radius connect 4 for my dad as he live alone and is very independent. He also was having a few falls and was only informing the family the next day.on one occasion it was more serious s... See more
Getting set up on the Connect24 system was so quick and easy. I arranged it all online and the equipment arrived within a few days. The service is very efficient and the call handlers are all so frie... See more
Company details
- Safety Equipment Supplier
- Emergency Call Booth
- Home Health Care Service
- Home Help Service
- Aged Care
- Telecommunications Equipment Supplier
Written by the company
Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.
Your call for help, always answered
Written by the company
- Your call for help, always answered
- Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.
Contact info
3 Redburn Square , BT18 9HZ, Holywood, United Kingdom
- 02890397103
- enquiries@radiusconnect24.com
- radiusconnect24.com
4.8
Excellent
679 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful phone support.
October 14, 2025
Disappointed with panpan.
Bought the service for a year.Recieved and easy to install. Then discovered that it is not waterproof. If cannot be used in the shower then what use is it? It's an area where many elderly people have accidents. Failed to get an invite to the app despite several calls.
October 24, 2025
Reply from Radius CONNECT24
Hi Tom,
We’re really sorry to hear you’ve been disappointed with your PanPan experience. Your feedback is very important to us. The PanPan device is designed to be splash resistant but not fully waterproof, which is why it shouldn’t be used in the shower — we completely understand how that can be frustrating, especially as bathroom safety is such an important concern.
If bathroom safety is your main concern, we would recommend our Home Personal Alarm System, which comes with waterproof buttons suitable for use in the shower or bath. We can arrange a swap if needed.
I’m sorry to hear that it took you several attempts to set up the app. Sometimes the invitation email can go to the spam folder, and as it’s only valid for 48 hours, a new invitation has to be created once it expires. I’m glad to hear that you’re now set up — please don’t hesitate to let us know if you need any more help with it.
Thank you for sharing your experience; your comments help us improve both our product and support service.
Kind regards,
Roma
The place to go for excellent service
Any person we spoke to were so friendly and helpful.
The system was so easy to set up and I'm a real technophobe.
October 8, 2025
It’s only been a couple of months but…
It’s only been a couple of months but so far so great
October 23, 2025
Very good product from a professional…
Very good product from a professional Northern Irish company. Pleasure to deal with on the phone. Easy to order and quick to arrive. And Simple to set up
October 23, 2025
Peace of mind
Great peace of mind for myself and my family. Affordable price. Helpful, friendly staff
October 23, 2025
Straightforward to set up
Straightforward to set up. Product supplied in timely fashion.
October 9, 2025
Thank you for your service it is life…
Thank you for your service it is life saving. Great company and good customer service.
October 9, 2025
Great service
Great service, it’s really given us peace of mind. Important to stress this isn’t just for the elderly, we’re a young family, we use this service to help my partner with seizures and to maintain as much independence as possible. The watch is brilliant, I’m sure in time it will look more stylish, but it’s easy to use, it’s one button to make that call for help, and if for whatever reason you can’t press it, it will detect a fall and automatically ring. It is sensitive (which is a good thing) and if it is about to call and you don’t need it too, you can easily press the button to stop it. The GPS is pretty accurate, it narrows down your search area to a manageable distance, it would be great for people at risk of wandering, providing they don’t take it off. It needs to be charged every few days, but doesn’t take long for full charge, but keep on top of it. The guys at radius are professional, efficient and friendly. Very happy!
October 9, 2025
More to Come
As I am only with the company a short time , I can only give a short comment. I know that they are on the ball immediately. I have had a couple of power outages and they connected me immediately,they have also tested their equipment.
August 15, 2025
Easily set up
Easy to set up, great customer service. Having this telecare product will help give me piece of mind.
August 31, 2025
It is easy to set up and does exactly what it says
I purchased this item for my dad who has had a few falls. It was easy to order and install. No set up few and monthly subscription is less than some of the other companies,and with the same cover. The alarm is frequently test make sure it is still fit for purpose
July 14, 2025
It took a long time from phoning and…
It took a long time from phoning and applying for the fall watch to actually receiving it . I got the pendant one first . I sent it back as I hadn't ordered it . It took a long time again to receive the correct item . Now that I have the watch I'm not pleased with it . It is very bulky and it is hard to get my cardigan sleeves over it . I thought it would be flat and the same as my friend's.
August 13, 2025
Reply from Radius CONNECT24
We’re very sorry to hear about the delays you experienced in receiving your fall watch and for the mix-up with the pendant. It looks like there was a warehouse error, and we sincerely apologise for the inconvenience this caused.
We’re also sorry to hear that the design of the watch isn’t what you expected. Your feedback is really important to us, and we’d love the opportunity to make this right for you. Our team will give you a call to discuss alternative straps or a different product that may suit your needs better.
Thank you for taking the time to share your experience – it helps us improve.
Kind Regards,
Roma
Ordering and delivery very efficient.
Ordering and delivery very efficient.
We struggled with connecting the alarm to the armband didn’t seem to be instructions for this
August 12, 2025
Claire has been exceptionally efficient…
Claire has been exceptionally efficient & helpful throughout. Everything she said she would do, she did promptly & courteously. An asset to your company.
August 12, 2025
Product purchased is very good
Product purchased is very good. Support and advice was excellent.
July 20, 2025
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