Radonova Laboratories Reviews 

4,120
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the instructions clear and easy to follow, making the testing process simple. Many people appreciated the rapid response times and quick turnaround for test results, often receiving them within days. Consumers frequently highlight the excellent service and quality products, providing peace of mind and dependable data. However, some customers also noted significant delays in receiving their test results or responses to inquiries. A few people also felt the overall process could be confusing, citing issues with forms, unreturned emails, or unclear result interpretations.

What people talk about most

Response time

Reviewers highlight positive aspects of response time, with many praising the fast and quick turnaround for... See more

User experience

Customers had positive experiences with user experience, finding the tests and kits very easy to use and... See more

Service

Reviewers mention positive feedback about service, with many praising the professional and quick responses,... See more

Instructions

Consumers find instructions to be positive, with many reviewers describing them as clear, simple, and easy to... See more

Product

Users describe positive interactions with the product, highlighting its ease of use and the clarity of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been the second radon test we have done. The first one was conducted in 2016 with similar results. Subsequent to the 2016 test, we replaced 17 windows (upgraded) and are pleased to now know... See more

Rated 5 out of 5 stars

This was my first testing with Radonova. The results were higher than previous testing with Acculab. Called and discussed the findings with one of your technicians. The tech was very thorough and expl... See more

Rated 5 out of 5 stars

I appreciated the step-by-step directions. Very simple and clearly stated how to do the test and package it for return analysis. Results were received within days of mailing. Highly recommend this... See more

Rated 5 out of 5 stars

Radonova's instructions were clear and easy to follow. The turnaround times for the test and re-test results were great... just four days! I also have confidence that the reported test results were... See more


Company details

  1. Home Automation Company

Written by the company

Med kunder i 50 länder är Radonova världens ledande laboratorium för mätning av radon i villor, flerbostadshus och på arbetsplatser. Med hjälp av radondosorna Radtrak²®, Radtrak³®, Rapidos® och Duotrak® erbjuder man säkra mätmetoder med hög noggrannhet som är ackrediterade av SWEDAC och godkända av SSM, Strålsäkerhetsmyndigheten i Sverige. Radonova är ett svenskägt företag som bildades år 1986 för att genomföra mätningar av Cesium i samband med Tjernobylolyckan. Företaget har sina rötter i Uppsalas universitets- och forskarvärld.

Radonova - The global leader in radon measurement

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(4,120)

421 reviews in the last 12 months

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Rated 5 out of 5 stars

Nice service!

Company was flexible about where we wanted to run the exhaust pipe out of the house even though it was more trouble. Work got done in a single day even though there was a lot to get done. Nice job!

May 13, 2025
Rated 5 out of 5 stars

Radonova Laboratory Test Experience

The radon test instructions were clearly explained. The test results were quickly submitted by the USPS, as instructed, to be tested, by the Radonova Laboratory. We received the results within the same day that the test kit was received by the Radonova Laboratory. I recommend RADONOVA for future radon testing, by those who are concerned about their residence safety and wellbeing.

May 14, 2025
Rated 5 out of 5 stars

The Radonova Monitor Is Essential

The Radonova monitor has been essential in helping my wife and me determine if we needed radon mitigation. Subsequently, we installed a radon exhaust system and a 24/7, whole-house filtration system. Between the two, our previous radon levels (4.1 to 6.8 picocuries) have been reduced significantly (.9 to 2.6 pico curies). Also, without Radanova continuing to monitor levels, day after day, we wouldn't have known which system was working or by how much. Radonova helped guide us to the best air quality possible for our home.

April 21, 2025
Rated 1 out of 5 stars

Very bad customer service

Very bad customer service , even in denial 😂 we confronted them that the detector was outside and numbers are incorrect on what they told that gas sipped in from inside to outside 😂 what a joke! we will be researching other solutions.

April 22, 2025
Radonova Laboratories logo

Reply from Radonova Laboratories

Dear Customer,

All 3 of your detectors have been exposed to quite a lot of radon gas. It's to bad that you don't trust the results. The only reason they can have been exposed wrongly is if the vacuum sealed package was damaged or open before the measurement started, and that they was stored in a location with a lot of radon.

Best regards,
Radonova Laboratories

Rated 5 out of 5 stars

Happy…

I was happy to see the result and that it was tested to day you received it. THX

May 5, 2025

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