Raenest Reviews 890

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with their funds being held or delayed, with some payments stuck for extended periods without clear communication. Reviewers frequently criticized the customer service, describing it as unresponsive, unhelpful, and difficult to reach, often providing generic answers or changing representatives. The refund process was also a major point of dissatisfaction, with many struggling to receive their money back even after providing requested documentation. However, some customers also noted positive experiences, praising the service for its efficiency in receiving payments from international clients and highlighting helpful customer support that assisted with transaction errors and refunds. A few other people also felt that the payment processing was faster than before and appreciated the dedication of specific customer care agents.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with some customers reporting significant delays and... See more

Customer service

Customers had negative experiences with customer service, with many reporting that inquiries go unanswered,... See more

Service

Reviewers mention ambiguous feedback about service, with some expressing significant disappointment, stating... See more

Refund

Clients share negative opinions on refund, with many reviewers expressing frustration about their money being... See more

User experience

Consumers find the user experience to be ambiguous, with some reporting very good experiences and seamless... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Geepay is a very nice app that also works very well I have use it and experience how fast their transfers goes but you guys are still with my money so give it back

Company replied

Rated 2 out of 5 stars

i couldnt connect the upwork account severally on an android device,the availability of the app is limited to certain devices,after so much hassle to get the customer service rep,i was told to try on... See more

Rated 2 out of 5 stars

All seems fine, until you contact customer service for any reason. Since November last year, they have been trying to track my $200. The most simple request will take endless hours and multiple... See more

Company replied


Company details

  1. Payment Service
  2. Alternative Financial Service
  3. Business to Business Service
  4. Financial Consultant
  5. Money Transfer Service

Written by the company

Get paid from anywhere in global currencies and do more with money—spend, earn on savings, and invest.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

890 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 32% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I already fixed the problem Account…

I already fixed the problem Account banned But I don’t understand If you give another suspended Also Your Account It’s Suspended, That’s one.
I apply Virtual Usd And I want to receive my sister to live in USA That usd I want quickly get Because I want to receive my bills for rent house and other bills. I enter live Center and they created Kyc ticked progress I don’t understand what that mean it’s 10 days almost when I apply I give information that wanted this usd account got it rejected they say send employment url and when you apply Does not Have any option to send requirement import and when you send that url inte center they say please reapply the team like that, then you got another rejected But alhamdulillah I get usd account it’s not geegpay. It’s paypneeer ina seconds only without any requirements you need only verify your account when the approve You apply that payments they not saying send employment url like that it’s easy requirement anyone that can easily get it that usd and others and more Also you get Australian dollar bank accounts with free…
Geegpay my account it’s verified 😂😂 but I don’t have any option to order the card to deposit and to withdraw it’s important you have 1 payment international and when you order it’s that…

November 21, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi There,
We apologize for the experience.
Please know that any decision made on anyone's account has a great deal of analysis done before any decision is made at all.
Do share your Raenest tag and our team will reach out to you for swift assistance.
We are here to help.

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Rated 2 out of 5 stars

Payments not received

I was supposed to receive an international transfer in the month of September and October but I haven't. I provided my details twice including the SWIFT code yet nothing. The money kept going back to those who sent it. Paypal doesn't work in Nigeria and so geegpay was recommended. Do you or do you not do international transfers? It's been two months now.

October 5, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi Kingsley,
We are sincerely sorry for the experience and we are always here to help.
Our USD VA supports International payment.
Please share your Raenest tag and our dedicated team will reach out to you for further assistance.

Rated 3 out of 5 stars

What happened to SWIFT payments!

I have been using Geegpay for payments in the past without issues, however, for the past 3 months now, I have not been able to receive payments. My employer keeps trying to pay me and by requesting for my swift code and payment since it is an international transfer but each time I provide payment details the money bounces back to them after some days.
What changed? Do you guys no longer accept SWIFT/International transactions? I can't get paid for whatever reason. And it's not from my employer. Same Bank and wiring method, yet nothing. Please work on that

September 5, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi There,

We’re sorry for the inconvenience you've experienced with receiving your payments.

The issue you encountered was due to an update on our end, but we've now resolved it. To ensure seamless processing of your future payments, please delete your current beneficiary details and re-add them. This update should resolve the bouncing issue you've experienced with SWIFT/International transactions.

If you have any questions or need further assistance, feel free to reach out. We’re here to help!

Rated 1 out of 5 stars

I wish there is a 0 rating this is the…

I wish there is a 0 rating this is the worst app I have used holding money for you rude customer service and they suspended your account without any reason only for them to take all your money this is worse than PayPal

October 29, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi There,
We apologize for the experience.
In our ongoing effort to keep our customers' information current and ensure compliance with our platform's rules, we routinely review customer accounts.
Any decision made on anyone's account has a great deal of analysis done before any decision is made at all.
Do share your Raenest tag and our team will reach out to you for swift assistance.
We are here to help.

Rated 1 out of 5 stars

Avoid Geegpay at all costs

Avoid Geegpay at all costs
I wish there was a zero star rating
I would have given them.
They will hold your funds on hold every now and then even after providing them with documentations
they will keep asking you to provide documents for every single transaction!!n
even from the same sender

October 10, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi there,

As a highly regulated platform, we are required to verify all funds processed through our system.

Please rest assured that any decisions regarding a user’s account are made only after thorough analysis.

To assist you further, kindly provide your Raenest tag, and our dedicated team will reach out to you.

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Rated 1 out of 5 stars

All they did was waste my time…

All they did was waste my time regarding the sign up process

October 9, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi Gabriel,
We apologize for the experience with onboarding.
The verification process is usually swift except when adequate information is not provided.
Please share your Raenest tag and we will reach out to you for swift assistance.
We are here to help.

Rated 1 out of 5 stars

Geegpay is claiming they need a response from my employer before they can release the payment.

My Raenest tag is @jndu490188
Case Number: #34106: Payment Requests

I received $1,452.50 on September 27th and sent both the verifiable contract and payment receipt to Geegpay, as requested. Now, Geegpay claims they are waiting for confirmation from my employer to verify if she sent the payment. I contacted my client, and she confirmed she hasn’t received any communication from Geegpay about my payment. I’m now wondering what confirmation they’re waiting for if the client hasn't been contacted. I’ve asked them again to refund the payment to the original sender so I can use another financial institution, but they insist on waiting for employer confirmation. It’s been five days, and they are playing games with money I worked hard for and need to pay my bills. Right now, my only option is to convince my employer to process the reversal herself; otherwise, Geegpay will STEAL my hard-earned money in broad daylight. AVOID THEM LIKE PLAGUE

October 2, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi Kat,
We are sorry you feel this way.
As a regulated financial institution, we are obligated to verify all payments made through our platform to ensure security and compliance.
We are currently in contact with the sender regarding the payment, and feedback will be provided as soon as our review is complete.
Thanks for your understanding.

Rated 2 out of 5 stars

Trying to create a GBP account: but failed

Yeah, seeing all the reviews is kind of more discouraging than encouraging. I had my own issue with Geegpay. I requested a GBP (£) account, they asked me the reasons for requesting the GBP account, they asked for what's my source of income, and I gave it to them, followed by primary use of the account, and other questions. I then wrote everything and submitted it; they said it would take 2-3 business days, which was like 2-3 weeks. I waited and waited for my account, and finally, only to find out that it was rejected. After all the reasons I gave them for the account, they just rejected it. Wow, nice one, but thank God Grey.co isn't like that. I have both USD and GBP accounts in my Grey account, which is good and has more features than that of GeegPay. But if you still want to use Geegpay, the choice is yours, but you can also try Wise, which is more advanced than both Geegpay and Grey. Wise has good features, and you can handle multiple currencies just in one account. Their support is really nice and good.

September 19, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi Lucky,
We are sorry you feel this way.
Please know that our team conducts a thorough analysis before making any decisions regarding account applications. We aim to ensure compliance and security for all our users.
Do share your Raenest tag and we will reach out to you for further assistance.

Rated 1 out of 5 stars

A payment was sent for me from Germany…

A payment was sent for me from Germany Amazon kdp,which Amazon said the money have be sent from their end and asked to contact my bank.the payment was made since on 29 of september.i haven't received anything yet

September 29, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi There,
Just a heads up, USD transactions usually take 1-2 business days to process.
Please be patient as your transaction is still within the timeline and we will notify you once it reaches our position.
Thanks for your understanding.

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Rated 1 out of 5 stars

I am having a very bad experience with…

I am having a very bad experience with Geegpay. I received funds from a client to my Geegpay account. Support asked for supporting documents, i provided as requested. A support by the name Ama kept asking for different documents. I kept sending. Finally she asked for a bank receipt that should be provided by client's bank. How on earth do i access such a document. Client says that he cant provide that. Its a client i worked with for over 6 years. Now he says i am contravening my contract agreement on privacy. Well, i dont know what that means, looks like i will loose a client courtesy of geegpay and loose funds as well.

September 23, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi There,
We apologize for the experience.
Please know that our support team conducts thorough analysis before making any decisions regarding accounts.
However, please share your Raenest tag and we will reach out to you for swift assistance.

Rated 1 out of 5 stars

THE CUSTOMER SUPPORT ARE REALLY GOOD AT TELLING YOU TO BE PATIENT

I received my money to Geegpay account on 20th Sept. When i tried to withdraw it, i got an error. I tried to withdraw again few more times and it failed. I went over to support chat and told them about the issue. They said they were facing a an issue with withdrawals and they were working on it and will issue my withdrawal in a few hrs. Few hrs passed and nothing was done. I contacted them later that day and they said they were working on my issue diligently and i should be patient. The next day i contacted them again, and they said they were going to fix the issue before the end of the day. I waited and the day ended without my problem being fixed. I contacted them again at the evening and they said my issue was being given top priority and that i should be patient blah blah blah.... I am tired of this company taking me im circles. I honestly think they talk to you real nice to make you feel that your issue is being worked on just to make you feel better, while in real sense, they are just sittting there sipping Zoro and Ogogoro, discussing who is better between Trump and Kamala while their own country and company is sh#t.

September 23, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi Andrew,
We are sincerely sorry for the experience and we are always here to help.
Please share your Raenest tag and our dedicated team will reach out to you for swift assistance.

Rated 4 out of 5 stars

I am planning to use Geegpay and seeing…

I am planning to use Geegpay and seeing this comments is really disturbing. Nevertheless I am still willing to give you guys a shot. I just hope I won't regret it.

September 12, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi There,
We’re committed to providing you with a great experience. If you have any questions or need assistance at any point, please don’t hesitate to reach out to us. Your satisfaction is our top priority, and we’re here to help ensure everything goes smoothly for you.

We appreciate your trust in us and look forward to serving you.

Rated 5 out of 5 stars

Great Great

Great Great, the whole process of onboarding was seamless and amazing. I have no issues using it just like Geeypay, Keep up with the great job..

September 10, 2024
Unprompted review
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Rated 1 out of 5 stars

I received two different payments from…

I received two different payments from organisation which I worked for ,they keep asking for reciepts,I sent they failed to deliver funds,I asked them to directly refund the funds they start taking me in circles,what's hard in offering refunds if you can't process payments and you start being dodgy,THIS ARE THIEVES,IS THERE A WAY A PERSON CAN REPORT THEM?

September 8, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi There,

We are highly regulated and so have to verify all funds that goes through our system.

Know that any decision made on anyone's account has a great deal of analysis done before any decision is made at all.

Please share your Raenest tag and our dedicated team will reach out to you for further assistance.

Rated 1 out of 5 stars

Geegpay is poor in handling payment related issues

Geegpay needs to improve. I sent funds to the given account details by Geegpay and I have been debited, only for these people to keep promising me they would work on it.
Like do you guys have an insider threat who's diverting funds or what?
This is over 3 days and I've been receiving the same messages over again.

I needed this urgently which was why I funded the account and they are making it difficult for themselves.
Is this a platform I'd recommend for people?
You guys are claiming you didn't receive the fund and I am asking that whose account was generated by Geegpay ?
I need my funds instantly. I'm tired of your 30 plus messages telling me to exercise more patience.
I have sent you the receipt of payment.

August 22, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi There,
We sincerely apologize for the inconvenience caused.
Please be assured that we are actively working to resolve it as quickly as possible.
We appreciate your patience and understanding.

Rated 1 out of 5 stars

Geegpay only serves Nigerians, not KE.

Geegpay only serves Nigerians, not Kenyans. Every time I receive funds, I have to speak to support and the funds keep getting refunded. I've noticed this is something that only affects Kenyan users. We did not subscribe to a banking service to withhold our funds. We have livelihoods that depend on the funds we receive, it is not yours to make merry. The past 4 days, all my transactions to my mobile money or bank have been rejected. I asked that they should refund the funds to the client or give me another alternative, they can't also do that. So, basically, "we can't send you this money, and neither can we refund it".

August 2, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi There,
We apologize for the experience with your transactions and be assured that we are fully operational in Kenya.
Please share your Raenest tag and we will reach out to you for swift resolution.
We are here to help.

Rated 1 out of 5 stars

They keep refunding my funds

They keep refunding my funds. Withdrawal process is crap. DON'T USE THIS PLATFORM!!!!

July 31, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi There,
We are sorry you feel that way. Rest assured, we are highly regulated.
We are experiencing a temporary downtime from our partner's end which is currently being worked on.
Please share your Raenest tag for further assistance.
We are here to help.

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Rated 1 out of 5 stars

STOP REFUNDING AND COMPLETE THE WITHDRAW PLEASE

Why do you keep on issuing a refund to me when I request a withdraw?? I really wish there was a zero star option,, cause you guys deserve it,,,, I've been trying to withdraw my funds the whole day,, each time you just refund it but have deducted the fees,,,, cash went from 100$ to 80$ and I've still not cashed out,,,, you are just unbelieve able.. Your customer service is crap,, like literary nothing in your system works...... 0STARS FOR YOU GUYS!!!!

JUST COMPLETE MY WITHDRAW PLEASE,,,IT WAS SOO URGENT,,,,MY TAG IS RMDAVE

July 31, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi Dave,
We are sincerely sorry for the experience.
However, we will never deduct your money or withdrawal fee whenever we process a refund.
Refunds are usually processed in full back to our user's wallet.
Please share your Raenest tag and our team will reach out to you for further assistance.
We are here to help.

Rated 1 out of 5 stars

Every time I withdraw there is a…

Every time I withdraw there is a refund. What's up??

July 30, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi Munene,
We are sincerely sorry for the experience.
Please share your Raenest tag and our team will reach out to you for further assistance.
We are here to help.

Rated 1 out of 5 stars

Geepay took my $6

My $6 on my card that hadn't expired suddenly became inaccessible. i was given the option to transfer my balance back to my wallet which i did but it never showed up in my wallet. I sent over 5 mails to customer service and not even a response for almost two months. Bad service and scammy behavior . My tag is ronaom1464

June 6, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi Ronald,

We apologize for the experience and we are here to help.

Please share your Raenest tag and our dedicated team will reach out to you for further assistance.

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