I won a Selfridges Easter Egg, but waited a long time for it to arrive. I contacted Raffolux to ask for their help. Their agent Holly, advised they had problems with the delivery company. I have, t... See more
Company replied
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See what reviewers are saying
I’ve had a great experience with Raffolux. The whole platform feels polished and easy to use, making it simple to browse competitions and enter without any confusion. What really stands out is the... See more
Company replied
My problem was sorted out by Holly so quickly. I never have problems usually but when I have it's been sorted out as a matter of urgency. Definitely go on raffolux you won't be disappointed, I promis... See more
Company replied
In a recent glut of online competition website's, Raffolux rises up as easily, as one of the better one's. Recently undergone a slick new makeover and have added some new free daily draws, which... See more
Company replied
Company details
- Lottery Vendor
- Gambling Service
- Gaming service Provider
- Lottery Retailer
- Lottery Shop
- Online Lottery Ticket Vendor
Written by the company
At Raffolux, we're all about those little moments of "what if?" that make everyday life special. We run fun, fair, and transparent online prize draws that give our members the chance to win incredible goodies for a fraction of their usual price - from luxury cars and the latest tech, to unforgettable experiences and cash prizes. We love celebrating our winners, sharing their stories, and building a community where excitement, fairness, and trust come first. With a friendly team behind the scenes and a growing community at the heart of everything we do, we can't wait to make your day one to remember.
www.raffolux.com
Written by the company
- We Love Winners!
- At Raffolux, we're all about those little moments of "what if?" that make everyday life special. We run fun, fair, and transparent online prize draws that give our members the chance to win incredible goodies for a fraction of their usual price - from luxury cars and the latest tech, to unforgettable experiences and cash prizes. We love celebrating our winners, sharing their stories, and building a community where excitement, fairness, and trust come first. With a friendly team behind the scenes and a growing community at the heart of everything we do, we can't wait to make your day one to remember.
Contact info
Raffolux Ltd, Unit 6, 4 Ravey Street, EC2A 4QP, London, United Kingdom
- 01270906643
- support@raffolux.com
- raffolux.com
4.6
Excellent
4K reviews
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Missing Tickets and Raffle Numbers
Edit
All issues have now been resolved and Happy with the outcome.
I'm sorry to have to write this review.
I've a member of Raffolux since it's early days and won many prizes with them over the years.
It seems that now as they have become a much larger company their customer service has declined.
Since the new site and the changes there have been nothing but problems. In the last couple of weeks I've had to chase them for the small payouts I had won, which were dealt with swiftly but then on Saturday after receiving a discount code I purchased a bundle of tickets for an instant win raffle. No tickets or numbers were issued, I have emailed support, sent proof via facebook and been on live chat with no result or tickets. This has been ongoing now for four days and still no solution. The raffle ends tomorrow and it looks like nothing will happen. I don't think that live chat knew what I was talking about.
I'm very disappointed and will be closing my account once my other raffles have ended.
January 17, 2026
Unprompted review
This used to be a good site
This used to be a good site, but since they changed the layout and loyalty system it seems to be a mess! I had various times when payment was made by me, and was taken from my bank, but I never received any game credits, one person from raffolux even said that there MAY be a problem with the site, but I never received any credits. Seems to have become a bit of a difficult site to navigate. Bring back the old Raffolux. Also many other little annoying bugs on the site
January 20, 2026
Unprompted review
Reply from Raffolux
Hi Dee,
Thanks so much for your review. We hope you enjoy playing and wish you the best of luck with your entries! 🤞
- The Raffolux Team 💜
Fantastic website
Fantastic website, had a few wins and after a glitch on a withdrawal they managed to get it sorted in a timely manner, very helpful staff, had a few missing tickets as well which they are chasing to sort out as well, will update here when this is all sorted but in total very happy with the service and staff
January 19, 2026
Unprompted review
Reply from Raffolux
Hey Aaron,
Thank you so much for taking the time to leave your review, we're so glad to hear you're enjoying playing. The issues you experienced should now be resolved, but if they aren't please do reach out and let us know.
We wish you the best of luck with your entries! 🤞
- The Raffolux Team
Great fun
Great, love the fact that the tickets are cheep and you can control ehat you want to spend
January 19, 2026
Reply from Raffolux
Hi Debra,
Thanks so much for taking the time to leave your review. We're so glad to hear you're enjoying playing with us!
Good luck with your entries! 🤞
- The Raffolux Team 💜
I didn’t receive my tickets
January 17, 2026
Reply from Raffolux
Hey Leighanne,
Thank you for taking time to leave your review, we're so sorry to hear that there might be an issue here. We'd love to look into this further, please reach out to our customer service team at support@raffolux.com and we'll get back to you as soon as we can.
- The Raffolux Team 💜
I think it's a good site prices are…
I think it's a good site prices are fair and I will continue to use it
January 12, 2026
Reply from Raffolux
Hey Kevin,
Thank you so much for your review!
Good luck with your entries!
- The Raffolux Team 💜
Worth a try
This site is as cheap as I like it...also free draws and extremely cheap draws. Worth a shot
January 13, 2026
Reply from Raffolux
Hey Laura,
Thank you so much for taking the time to leave your review! We're so glad to hear you're enjoying playing! ✨
Good luck with your entries!
- The Raffolux Team 💜
Easy to use and join
Easy to use and join. Gives everyone a good chance. Got to be in it to win it!
January 13, 2026
Reply from Raffolux
Hey Milly,
Thank you so much for taking the time to leave your review, we're so glad to hear you've found it easy to play.
Good luck with your entries! ✨
- The Raffolux Team 💜
No winners seem to be fixed
No winners seem to be fixed, playing for a while now, but the winners are in posh areas only.
November 21, 2025
Reply from Raffolux
Hi Abdul,
Thanks so much for taking the time to leave your review. We're sorry to hear you feel as though our draws are fixed. We understand that not winning can be incredibly frustrating, and while this may feel unfair, all of our draws are completed using random.org to ensure complete fairness. You can also view the results for our draws here: https://raffolux.com/draws
While we want all of our users to have fun while playing, we also want to encourage responsible play (https://raffolux.com/responsible-play). We recommend checking out this portion of our website if you feel that you are no longer having fun or if spending is becoming unsustainable. We are also able to block and close your account on request.
Our customer service team are also on hand to help if you ever need assistance or wish to provide further feedback. We'd love to hear from you!
- The Raffolux Team 💜
I paid you £1.00 to enter a draw to win…
I paid you £1.00 to enter a draw to win a car - just tell me when the draw takes place.
January 11, 2026
Reply from Raffolux
Hey Terence,
Thanks for taking the time to leave your review, though we're sad to see you've not had a great experience. Our customer service team are on hand between 9am - 5:30pm Monday - Friday and 2pm - 6pm on weekends to answer any questions you might have regarding our raffle draw times. You can also find all of this information on each of the raffle pages, and view our past draws here: https://raffolux.com/draws
You can find the details of the Range Rover Sport draw here: https://raffolux.com/draws/01KDRNE6M1MXC1C3CJX7FP67VC, it was drawn on the 30th of December.
We'd also love to hear from you regarding your rating as well if you've had a negative experience with us, we'd like to learn more. You can reach out to us via live chat, email (support@raffolux.com) or by phone on 01270 906643.
- The Raffolux Team 💜
Reply from Raffolux
Hey Graeme,
Thanks so much for your review, we're glad to hear you're enjoying playing with us!
Good luck with your entries! 🤞
- The Raffolux Team 💜
Reply from Raffolux
Hi Donna,
Thanks so much for leaving your review, we're glad to hear you're enjoying playing with us. Responsible play is extremely important to us, so we recommend checking out our responsible play page. We're also able to place a block on your account if you ever feel like you need to take a break.
- The Raffolux Team 💜
Reply from Raffolux
Hi Farooq,
Thank you so much for your review!
- The Raffolux Team 💜
It was seemless easy to understand and…
It was seemless easy to understand and to get involved
January 9, 2026
Reply from Raffolux
Hi Ian,
Thank you so much for your review, we're so happy to hear you've found it easy to join and play.
Best of luck with your entries! 🤞
- The Raffolux Team 💜
Reply from Raffolux
Hi Gary,
Thanks for your review!
- The Raffolux Team 💜
Good competitions however their app is…
Good competitions however their app is useless keeps saying there is a bug then says install app again I have tried this numerous of times and it still does not work shame because I like the competitions they do but I have had to change to a different company now
January 8, 2026
Unprompted review
Reply from Raffolux
Hey Mark,
Thank you so much for taking the time to leave your review. Our app is currently down for maintenance while we work on a brand-new version. Our website will work perfectly fine on your device's web browser for now: https://raffolux.com/
If you'd like to give us another go, please feel free to get in touch with us via live chat or support@raffolux.com and mention this review. We'd love to drop some credit into your account. 💜
Best wishes,
The Raffolux Team 💜
Very friendly and efficient service
Very friendly and efficient service, answered my question within minutes
January 7, 2026
Unprompted review
Reply from Raffolux
Hey Clare,
Thank you so much for taking the time to leave your review. We're glad to hear your question was answered so quickly! 💜
- The Raffolux Team
a simple and easy to navigate website…
a simple and easy to navigate website and process
January 6, 2026
Reply from Raffolux
Hi Jim,
Thank you so much for your review. We're glad to hear you found the new website easy to navigate. We're also open to hearing any other feedback you might have at support@raffolux.com.
- The Raffolux Team 💜
Reply from Raffolux
Hey Alison,
Thank you so much for taking the time to leave your review. We wish you the best of luck with your entries! 🤞
- The Raffolux Team 💜
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