Wasn't a fan of the corners. The folds were sloppy and lose. For the price I expected more detail in the graphics as well as the frame work. Unfortunately it just felt cheap. That piece was $170 and t... See more
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Review summary
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Based on these reviews
Took a while for order to get here, in fact I had to biy another gift as it didn't get here on time. Looks well made though
Company replied
The shirts are way too small. I thought I was ordering a 4T shirt, so when the order came in, I double checked my emails, and the shirt said 2T on my receipt. OK so I made a mistake. We order the shi... See more
Company replied
Shipping and handling delayed from get go.
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3.5
Average
55 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Railspirit
Hi Marie, thank you so much for sharing this with us!
We’re truly happy to hear that he loved the gift — that means a lot to our team. It’s always special to be part of moments like these.
We really appreciate your support and hope to help you find more perfect gifts in the future!
Kind regards,
The RailSpirit Team
Received the picture that I ordered it…
Received the picture that I ordered it came in good condition. The Picture is beautiful as I expected. Sincerely JoAnn
April 1, 2026
Reply from Railspirit
Thank you so much for your lovely review, JoAnn!
We’re so happy to hear that your picture arrived safely and that you love it as expected — that truly means a lot to us!
Thank you again for your support and kind words. We hope to serve you again in the future!
Kind regards,
The RailSpirit Team
Wasn't a fan of the quality
Wasn't a fan of the corners. The folds were sloppy and lose. For the price I expected more detail in the graphics as well as the frame work. Unfortunately it just felt cheap. That piece was $170 and to be honest if I had seen it in a store I would have passed it by.
March 25, 2026
Reply from Railspirit
Dear David Barger,
Thank you for sharing your feedback — we’re truly sorry to hear that the product did not meet your expectations.
We understand how disappointing this experience must have been, especially regarding the overall finish and quality. Your feedback is very important to us, and we take it seriously as we continue to improve.
Our support team has reached out to you via email to better assist and make things right. Please kindly check your inbox (and spam folder, just in case), and we’ll be more than happy to support you further.
Thank you again for bringing this to our attention.
Kind regards,
The RailSpirit Team
UNIQUE WITH HIGH QUALITY
THE WORK APPEALED WHEN I FIRST SAW IT ON FACEBOOK AND THEN ON THEIR WEBSITE. FOCUSED ON THE MILITARY CANINE CANVAS OPTIONS AND HAVE PURCHASED TWO OF TWO DIFFERENT SIZES. THE ITEMS THAT ARRIVED WERE OF HIGH QUALITY AND WERE EXACTLY AS EXPECTED. UNIQUE AND OF GOOD QUALITY AND THE EMAIL FOLLOW UP WAS ALSO VERY MUCH EFFCIENT AND HELPFUL
March 27, 2026
Unprompted review
Reply from Railspirit
Dear David Torres,
Thank you so much for your kind words and for your support!
We’re thrilled to hear that you’re happy with the quality and that the items met your expectations. It truly means a lot to us that you chose to purchase more than once — that’s the biggest compliment we could ask for.
We’re also glad our support team was able to assist you along the way. Thanks again for trusting us — we really appreciate you!
Kind regards,
The RailSpirit Team
Bought military Christian art
Bought military Christian art . Not found anywhere else. Rare. Great products. Bought for myself and the wrapped canvas for my VA Chaplain for his office. Great customer service. Will purchase from this store again and highly recommend to friends. Thank you
March 21, 2026
Unprompted review
Reply from Railspirit
Dear Bella,
Thank you so much for your kind words — this truly means a lot to us!
We’re honored that our artwork could be meaningful both for you and for your VA Chaplain. Knowing it’s found a place in such a special setting really means everything to our team.
We sincerely appreciate your support and recommendation, and we look forward to serving you again in the future!
Kind regards,
The RailSpirit Team
Color not what advertising or photo on…
Color not what advertising or photo on site show. Product is very grey/white not white/white.
Quality of the product very poor.
Will be requesting a return authorization and credit.
February 25, 2026
Reply from Railspirit
Dear Steven,
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations.
Regarding the color, please note that images shown on the website are digital photos, and the appearance of colors may vary slightly depending on lighting conditions, screen settings, and photography. However, we understand how this difference can be disappointing.
Our support team is currently assisting you with your request and will continue working with you to review the case and provide further support. We truly appreciate you bringing this to our attention.
Kind regards,
The RailSpirit Team
Reply from Railspirit
Dear Kyo,
Thank you for your feedback! We're glad to hear the item made a nice gift. We’re sorry the shipping took longer than expected, as occasional delays can happen due to carrier workload.
We appreciate your patience, and your feedback helps us continue improving the delivery experience.
We hope to have the opportunity to serve you again with an even better experience.
Kind regards,
The RailSpirit Team
The shirts are way too small
The shirts are way too small. I thought I was ordering a 4T shirt, so when the order came in, I double checked my emails, and the shirt said 2T on my receipt. OK so I made a mistake. We order the shirt in now. A 5T the shirts came in and they are exactly the same size … you hold that both shirts they’re exactly an identical and the markings on the tags of the shirts are identical. How can ayou hold that both shirts they’re exactly an identical and the markings on the tags of the shirts are identical. How can a 2T in a 5T be the same exact shirts?
February 24, 2026
Reply from Railspirit
Dear Sally Young,
Thank you for your feedback, and we’re sorry for the delay you experienced. At times, shipments may take longer due to heavy workload within the carrier network, and we truly appreciate your patience.
We’ll also share this feedback with our shipping partners to help improve the delivery process moving forward. Regarding sizing, we understand that fit can sometimes vary, and we’ll continue reviewing customer feedback to improve our sizing guidance.
Thank you again for taking the time to share your experience.
Kind regards,
The RailSpirit Team
Great looking rugs
Great looking rugs! Not bad turnaround time for a custom rug. Will order more
January 27, 2026
Reply from Railspirit
Dear Steven Koenig,
Thank you so much for your kind words! We’re thrilled to hear you love the rugs and that the turnaround time met your expectations for a custom piece. That truly means a lot to us.
We can’t wait to create more for you — looking forward to your next order!
Kind regards,
The RailSpirit Team
Great rug, Great service
My personalized train rug arrived today. Looks great in my train room. My original order somehow was duplicated . I was notified by Emma of customer service of this issue. At my direction she deleted the duplicate order and placed a refund on my credit card. Between the beautiful train rug and the great customer service I highly recommend Railspirit.
January 30, 2026
Reply from Railspirit
Dear James,
Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that your personalized train rug looks great in your train room.
We’re also glad our customer service team, especially Emma, was able to quickly assist in resolving the duplicate order and refund. Providing clear communication and reliable support is very important to us.
Thank you again for your kind words and recommendation — we truly appreciate your support and hope you enjoy your rug for many years to come.
Kind regards,
Customer Support Team
timely and good product
January 27, 2026
Reply from Railspirit
Dear Tracey Harris,
Thank you so much for your kind feedback! We’re really happy to hear that you’re satisfied with the product and the delivery time.
We truly appreciate your support and hope to serve you again soon
Kind regards,
Customer Support Team
No communication! Very poor quality products
I had several unanswered emails. No customer service comm at all!! I paid $179.00 for two items that were not as they were described. Blanket that is thin as a sheet and a rug that was supposed to be chenille. It’s not! I sent several emails. No answer! The contact number said calls would not be answered. Very poor quality!!
December 18, 2025
Unprompted review
Reply from Railspirit
Dear Debbie Maxson,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your concerns.
We’d like to clarify that our support team has already reached out to you via email to review your case and address the concerns mentioned regarding product details and communication.
We take product quality and customer support seriously and would truly appreciate the opportunity to continue assisting you directly. If you haven’t seen our previous message yet, our team will proactively reach out to you again to ensure everything is properly reviewed and supported.
Kind regards,
Customer Support Team
Great product and fast shipping
December 29, 2025
Reply from Railspirit
Dear Christine M,
Thank you so much for your kind feedback!
We’re really glad to hear you’re happy with the product and the fast shipping.
We truly appreciate your support and hope to serve you again soon!
Kind regards,
The RailSpirit Team
My original order came in the wrong…
My original order came in the wrong size but customer service responded quickly and the matter was resolved and a replacement shirt was ordered. This is how you build a loyal customer base. Thank you!
December 25, 2025
Reply from Railspirit
Dear Liz,
Thank you so much for taking the time to share your experience with us. We truly appreciate your patience and understanding while we worked to resolve the sizing issue.
We’re really glad our support team could respond promptly and get a replacement arranged for you. Your kind words mean a lot to us, and we’re grateful for the opportunity to make things right.
Thanks again for your trust — we look forward to welcoming you back and providing an even better experience next time!
Kind regards,
The RailSpirit Team
Hoodie arrived in reasonable time and looks great
Hoodie arrived in reasonable time, looks great.
Only problem I had was with the website order
page, it seems like it does not hold onto choices
that are selected, and reverts to "default" size every
time any other change is made to the order fill-in
blanks, does not hold data in the cart overnight.
Customer beware: just before submitting an order,
go back to the top of the page and look at
EVERYTHING to make sure it is filled in as you want.
Otherwise, product artwork, design, and quality are
outstanding. rtl
December 27, 2025
Reply from Railspirit
Dear R T L,
Thank you for taking the time to share your feedback with us. We’re glad to hear that your hoodie arrived in a reasonable time and that you’re happy with the design and quality.
We truly appreciate you pointing out your experience with the website order page. Your comments are very helpful, and we’ve shared them with our technical team so they can review and improve the ordering process moving forward.
Thanks again for your support and for sharing your experience. We hope to have the opportunity to serve you again in the future.
Kind regards,
The RailSpirit Team
Reply from Railspirit
Dear Lynn,
Thank you for your feedback, and we’re sorry for any confusion this may have caused. According to the carrier’s latest tracking update, your order was successfully delivered.
If there is any confusion or if you believe the package was not received despite the delivery confirmation, we kindly encourage you to contact us directly at cs@railspirit.com
with your order number so we can assist you further and review this with the carrier if needed.
We’re always happy to help and want to ensure every customer receives their order as expected.
Kind regards,
The RailSpirit Team
You have not delivered my order to me
You have not delivered my order to me. I placed my order 12/21/2025.
December 25, 2025
Reply from Railspirit
Dear Donna,
Thank you for sharing your concern. We’d like to clarify that your order was placed on December 21, 2025 and is currently still within our normal production and delivery timeframe.
All of our products are made to order, with an estimated production time of 3–5 business days, followed by shipping time of 7–12 business days. Based on this timeline, your order is still in transit as expected and has not yet passed the estimated delivery window.
We understand how important timely delivery is, and our support team will be happy to check the latest status for you and provide updates directly. Thank you for your patience, and we appreciate the opportunity to clarify this.
Warm regards,
The RailSpirit Team
STAY AWAY!!!
I got a thank you note from the president of the company asking how I enjoyed my order before I even received my order. Very unsatisfied. Ships from China when it was originally USA. Would have stayed away if I knew that.
December 20, 2025
Unprompted review
Reply from Railspirit
Dear Michael Mahall,
Thank you for sharing your feedback. We’re sorry to hear about the confusion and understand how frustrating this experience must have been, especially during the busy holiday season.
We’d like to clarify that all of our products are designed in the USA and manufactured either in the USA or with trusted international partners, depending on the product and shipping destination. In some cases, tracking systems may display “China” due to international logistics routes or transit hubs, which can understandably be confusing.
Please rest assured that every item goes through the same strict quality control process before shipping, and we use reliable carriers to ensure safe delivery.
We’d be happy to review your order details and assist further. If you’re open to it, please reach out to us directly so we can look into this for you.
Warm regards,
The RailSpirit Team
Be honest with your customers that products ship from China
Be honest with your customers and clearly state that your merchandise is being shipped from China. 21 days to deliver my order. If I had been clearly informed that my order was being shipped from China, I would have never ordered it. The American Railroad was built in the USA, not China, so merchandise being made to honor the railroads deserve to be made in the USA.
December 19, 2025
Unprompted review
Reply from Railspirit
Dear Michael,
Thank you for sharing your feedback. We understand your concerns regarding delivery time and the shipment origin, and we’re sorry for any confusion this may have caused.
To clarify, all of our products are designed in the USA and manufactured either in the USA or in select Asian countries, depending on the product and shipping destination. Each item goes through the same strict quality control process to ensure it meets our standards before shipping.
For this particular item, we work with trusted manufacturing partners in Hong Kong. Due to global logistics and distribution routes, tracking systems may sometimes display “China” as the shipment origin when packages pass through nearby hubs.
We truly appreciate your feedback, as transparency is important to us, and we’ll continue working to make our shipping information clearer for customers. We do hope you enjoy your product, and if there’s anything we can assist with, please don’t hesitate to reach out.
Warm regards,
The RailSpirit Team
Speed of delivery
Took a while for order to get here, in fact I had to biy another gift as it didn't get here on time. Looks well made though
November 24, 2025
Reply from Railspirit
Dear Denise R,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your order took longer to arrive than expected and that it didn’t make it in time for your gift — we completely understand how frustrating that can be.
We’re glad to hear that the item looks well made, and we truly appreciate you mentioning that. Your feedback regarding delivery speed is very valuable to us and helps us identify areas where we can improve.
If you’d like us to look into your order or if there’s anything we can assist you with, please don’t hesitate to contact us directly at cs@railspirit.com. Our team will be happy to help.
We truly hope to have the opportunity to serve you again in the future and provide you with an even better experience.
Warm regards,
The RailSpirit Team
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