My order was fulfilled quickly, and communication was both excellent and courteous. No issues with the required import fees coming into the U.S. The shipment was received quickly, well-packed, and a... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Many great items on offer from Rainbow railways, a google search on oo tankers lead my partner to a picture of wagon that was very different from most on offer. Finding out it was exclusive to Rai... See more
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Excellent service. Went to model show at NEC on the Saturday, saw their stand and asked if they had a wheel cleaner. They did not have one at the exhibition but the friendly staff member, Colin, orde... See more
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Called with a few questions about decoders and stay alives .Rainbow Railways staff member was both pleasant and helpful.Received my purchases within 24 hours which was excellent service.Will defini... See more
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Company details
Written by the company
Rainbow Railways – Bringing Magic to Model Railways At Rainbow Railways, we’re passionate about helping hobbyists and collectors bring their layouts to life. Whether you're a seasoned model railway enthusiast or just starting your journey, we offer a vibrant selection of custom weathered locomotives, rolling stock, scenery, and accessories to fit every scale and era. Our team takes pride in high-quality craftsmanship, expert detailing, and personalized service. Each model is finished with care and character, ensuring it not only looks great but tells a story. With fast shipping, secure packaging, and responsive support, Rainbow Railways is your trusted partner for all things model railway. Discover a world of detail, creativity, and color—ride the rails with Rainbow Railways.
Contact info
Unit 24 Little Mill Business Park, EH49 7DA, Linlithgow , United Kingdom
- 01506 237099
- Sales@rainbowrailways.co.uk
- rainbowrailways.co.uk
4.9
Excellent
342 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service as always from the…
Brilliant service as always from the team at Rainbow Railways
June 26, 2026
Reply from Rainbow Railways
Thank you for your continued support! It’s great to hear you’ve once again had a brilliant experience with the team. We really appreciate your loyalty and look forward to helping you again soon.
Team Rainbow 🚂🌈
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Superb weathering of my class 56 and…
Superb weathering of my class 56, above and beyond and excellent customer service. Highly recommended. Many thanks!
June 27, 2026
Unprompted review
Reply from Rainbow Railways
Thank you for your wonderful review! We’re delighted to hear you were pleased with the weathering on your Class 56 and our customer service. It means a lot to know you’d recommend us, and we hope you enjoy your model for many years to come.
Team Rainbow 🚂🌈
A great purchasing experience.
Brilliant customer service and communication. Would happily buy from you again.
June 5, 2026
Reply from Rainbow Railways
Thank you for your kind review! We’re delighted to hear you had a great purchasing experience and were pleased with our customer service and communication. We really appreciate your support and look forward to welcoming you back again.
Team Rainbow 🚂🌈
Very professional and efficient I will…
Very professional and efficient I will definitely use Rainbow in the future👍
June 5, 2026
Reply from Rainbow Railways
We’re delighted to hear you found our service professional and efficient. We really appreciate your support and look forward to helping you again in the future.
Team Rainbow 🚂🌈
A very reliable and trustworthy dealer
A very reliable and trustworthy dealer. Item arrived quickly and was very well packaged.
June 3, 2026
Reply from Rainbow Railways
Thank you for your kind review! We’re delighted to hear you found us reliable and trustworthy, and that your order arrived quickly and well packaged. We really appreciate your support and hope to see you again soon.
Team Rainbow 🚂🌈
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Reply from Rainbow Railways
Thank you for your review! We’re delighted to hear you were happy with our service, delivery and prices. We really appreciate your support and hope to welcome you back again soon.
Team Rainbow 🚂🌈
Excellent customer service for an overseas (U.S.) order!
My order was fulfilled quickly, and communication was both excellent and courteous. No issues with the required import fees coming into the U.S. The shipment was received quickly, well-packed, and all purchased items were in good order with no damage. Thank you very much!
June 5, 2026
Reply from Rainbow Railways
Thank you for your wonderful review!
We're delighted to hear that your order arrived safely in the U.S. and that you were happy with the service, communication, and packaging throughout the process. We always aim to make overseas orders as smooth and hassle-free as possible, so it's great to know everything arrived quickly and in perfect condition.
We really appreciate your custom and support from across the Atlantic!
Kind regards,
Team Rainbow 🚂🌈
Very quick delivery ,excellence service…
Very quick delivery ,excellence service ,thank you very much .
June 9, 2026
Unprompted review
Reply from Rainbow Railways
Thank you for your kind review!
We're pleased to hear your order arrived quickly and that you were happy with the service you received. We really appreciate your support and hope you enjoy your purchase.
Thank you for shopping with us!
Kind regards,
Team Rainbow 🚂🌈
Quick and professional service from…
Quick and professional service from start to finish. Would recommend
June 4, 2026
Reply from Rainbow Railways
Thank you for your great review!
We're delighted to hear that you found our service quick and professional from start to finish. Recommendations mean a lot to a small business like ours, so we really appreciate your support.
We look forward to serving you again in the future.
Kind regards,
Team Rainbow 🚂🌈
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Helpful and friendly customer service…
Helpful and friendly customer service over the phone in the light of my difficuty due to glitch with online ordering.
Prompt advice on delivery.
Train arrived and much enjoyed already. Would definitely use Rainbow Railways again
June 2, 2026
Reply from Rainbow Railways
We're delighted to hear that our team was able to help when you experienced difficulties with the online ordering process. Whilst occasional glitches can be frustrating, we're pleased we could provide assistance and keep you updated on delivery.
Most importantly, it's great to hear that your train has arrived safely and is already being enjoyed!
Thank you for your support and kind words. We look forward to helping you again in the future.
Kind regards,
Team Rainbow 🚂🌈
Reply from Rainbow Railways
We're pleased to hear that you were happy with both our service and the range of stock we carry. We work hard to keep a good selection of products available while providing the level of service our customers expect.
Thank you for your support, and we hope to be able to help again soon.
Kind regards,
Team Rainbow 🚂🌈
Friendliness of staff
June 3, 2026
Reply from Rainbow Railways
We're delighted to hear that the friendliness of our team stood out during your experience with us. We always aim to provide a warm welcome and helpful service to every customer, so your feedback is greatly appreciated.
Thank you for your support, and we look forward to seeing you again soon.
Kind regards,
Team Rainbow 🚂🌈
Good price
Good price, good packaging, quick delivery. But very difficult to actually place the order. Left item in my basket for several days before I could pay for, and place order. Thought I was being scammed, because I had entered my credit card and Paypal details. Never had this problem with other suppliers. Be warned.
June 3, 2026
Reply from Rainbow Railways
Thank you for your review and for highlighting the good price, packaging and quick delivery.
We're sorry for the difficulties you experienced when placing your order. Following a security update to our payment systems, a small number of customers encountered issues during checkout. While the problem has now been resolved, we completely understand how frustrating and concerning that experience must have been.
Customer security is something we take extremely seriously, and whilst these measures are designed to protect our customers, we appreciate that on this occasion it impacted your purchasing experience. We're grateful for your patience and pleased that you were ultimately able to complete your order and receive it promptly.
Thank you again for your feedback, as it helps us continue to improve.
Kind regards,
Team Rainbow 🚂🌈
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excellent and professional service
June 2, 2026
Reply from Rainbow Railways
Thank you for your great review!
We're delighted to hear that you were pleased with the service you received. Providing excellent and professional service to all our customers is something we take great pride in.
Thank you for your support, and we hope to welcome you back again soon.
Kind regards,
Team Rainbow 🚂🌈
Very quick and reliable service at a…
Very quick and reliable service at a reasonable prices,.
June 2, 2026
Reply from Rainbow Railways
Thank you for your kind review!
We're pleased to hear that you found our service quick, reliable and competitively priced. We work hard to offer great value alongside excellent service, so it's wonderful to know that was reflected in your experience.
We really appreciate your support and look forward to serving you again in the future.
Kind regards,
Team Rainbow 🚂🌈
Excellent customer service
Excellent customer service, very friendly, helpful staff and very quick to send items. Many thanks.
June 2, 2026
Reply from Rainbow Railways
Thank you for your wonderful review!
We're delighted to hear that you found our customer service friendly and helpful, and that your order was dispatched quickly. Providing great service and getting orders safely on their way as fast as possible is something we take great pride in.
Thank you for your support, and we hope to be of assistance again soon.
Kind regards,
Team Rainbow 🚂🌈
Happy Customer
Very helpful staff - accurate description of goods sold - right price - excellent
May 29, 2026
Unprompted review
Reply from Rainbow Railways
Thank you for your fantastic review!
We're delighted to hear that you found our team helpful and that the item matched its description. Providing accurate listings, fair prices and excellent customer service is what we strive for, so it's great to know we delivered on all three.
We really appreciate your support and look forward to helping you again in the future.
Kind regards,
Team Rainbow 🚂🌈
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Here We Go Again
I have to keep thinking what else can I comment on about these exceptional guys at Rainbow Railways.
01. Service given is more than 100%
02. Ordering a product. Never a problem
03. Delivery is bar none & the very best there is
04. The staff are always very very courteous
05. My son Garreth suffers from severe Autism of which they take their time to understand and treat him impeccably when chatting to him
06. All staff are very knowledgable
I could go on and on but I have to hold something back for my next review
I only wish that I could travel from North Wales to Linthligow, meet these guys and treat them to a nice meal
Keep up the good work
I WILL BE BACK
All the very best
Tony Maguire (I could appear a little bias LOL)
May 30, 2026
Reply from Rainbow Railways
Thank you so much for your incredibly kind words, Tony!
Reading reviews like this genuinely means a lot to all of us. We're delighted that you've consistently had such positive experiences with Rainbow Railways, from ordering and delivery through to the service provided by the team.
We're especially pleased to hear your comments about Garreth. We always aim to treat every customer with the time, patience and respect they deserve, and it means a great deal to know that both you and Garreth feel welcomed and valued.
Thank you for your continued support, humour, and loyalty. Customers like yourself are a huge part of what makes this hobby and community so enjoyable.
We look forward to welcoming you back again soon — and who knows, perhaps one day we'll get the chance to meet in person!
Kind regards,
Team Rainbow 🚂🌈
Great selection of models in stock…
Great selection of models in stock ,dispatched promptly very good service
May 30, 2026
Reply from Rainbow Railways
We’re delighted to hear that you were pleased with our selection and that your order was dispatched promptly.
We’re always looking for ways to improve, so if there’s anything we could have done to earn that fifth star, we’d love to hear your feedback. Hopefully we’ll have the opportunity to make your next experience a 5-star one!
Many thanks for your support.
Team Rainbow 🚂🌈
Excellent service
May 27, 2026
Reply from Rainbow Railways
We’re delighted to hear you received excellent service. If there’s anything we could have done to turn your 4-star experience into a 5-star one, we’d love to hear your feedback as we’re always looking to improve.
We hope to serve you again soon.
Team Rainbow 🚂🌈
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