On the first initial contact Neil was helpful, he didn't like me writing that I was "concerned" about sending toners to him without payment on exchange of goods. After a few days I con... See more
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See what reviewers are saying
Loved the recommendation to save me £20 (30%) on an item by using a like for like substitute. worked perfectly in my printer, and service was FAST - Next Day. Thank you
Local company to us, had a slight delay in the order and after sending an email to enquire it was received within 30 minutes - can't fault the response and service
The products were all available. The order was promptly sent. The overall experience is one of good service and reliable communication.
Company details
Written by the company
Toner and Ink Suppliers. 28 Years in Business
Contact info
60 Roselands Gardens, SO17 1QJ, Southampton, United Kingdom
- 02380 394124
- neil@rainbowsales.co.uk
- rainbowsales.co.uk
4.1
Great
25 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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good price and service
April 20, 2026
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Reply from Rainbow Sales Ltd.
Thank you Sam. We are nothing without you our customer.
The products were all available
The products were all available.
The order was promptly sent.
The overall experience is one of good service and reliable communication.
February 19, 2026
Prices are very competitive/ Easy to…
Prices are very competitive/ Easy to order - Quick delivery - very friendly and knowledgeable / one thing we’d wish came automatically was the invoice instead of having to request it.
January 22, 2026
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It has been claimed that I received the…
It has been claimed that I received the product that I have not received it
January 12, 2026
Reply from Rainbow Sales Ltd.
Hello Adosh. You order the item on Friday and emailed us on the weekend. I did reply and said that we would track the item for you on the following Monday. We now show the toner ha been delivered to you on Tuesday. Sorry for delay. We did not claim that you received it, but that we would track it for you. Thank you
Reply from Rainbow Sales Ltd.
Thank you for your order Paul and thank you for your kind review. We hope to supply you again soon with your ink and toner needs. regards, Neil
WON'T DEAL WITH THEM AGAIN
On the first initial contact Neil was helpful, he didn't like me writing that I was "concerned" about sending toners to him without payment on exchange of goods.
After a few days I contacted Neil to send my payment details.
The next days he didn't reply to my emails, I did start worrying as my job was on the line which I made clear.
The next days he didn't answer my calls, kept pushing busy.
Just last night I called him four times, sent a message explaining I will loose my job.
After around 12 of him having our goods (toners) he decided to transfer the money.
I called Neil to tell him the unnecessary stress he caused me.
There is no excuse for this, I won't deal with this company again
September 2, 2025
Unprompted review
Reply from Rainbow Sales Ltd.
Hi Natalie. I am very sorry for the delay in payment. It’s just we have hundreds of payments made daily and our system to make payments is quicker when we pay the company you are selling the toners from as on your email. As you opted to be paid personally to your personal bank account, this caused the delay. Glad you received the money in the end and sorry again for the delay. Best wishes to you. Neil
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Local company to us
Local company to us, had a slight delay in the order and after sending an email to enquire it was received within 30 minutes - can't fault the response and service
March 25, 2025
Product did not arrive.
Product did not arrive. I emailed to report this but did not receive a reply.
February 2, 2025
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Delivery arrived after 6 days...
Delivery arrived today, 3rd June but was ordered on 28th May. Nearly a week for delivery after I ticked teh next day delivery box. Apart from that perfect!
June 3, 2024
taken some product from me which have…
taken some product from me which have been delivered and signed for. advised payment same day and its now been a week with no contact and not answering calls or emails.
April 22, 2024
Unprompted review
Great Service!
Good customer information. Swift delivery, excellent price. Exactly what we needed, printer working perfectly now! Thank you.
April 16, 2024
Excellent and trusting retailer
Excellent and trusting retailer . Will be dealing with Neil again
February 12, 2024
Unprompted review
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Well done!
Ideal - good price and next day delivery. I got some good advice for free on the phone too!
January 30, 2024
Efficient and Good Vaue
Loved the recommendation to save me £20 (30%) on an item by using a like for like substitute.
worked perfectly in my printer, and service was FAST - Next Day.
Thank you
November 2, 2023
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