Raindropclean Reviews 

224
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently praising their quality, effectiveness, and eco-friendly design, noting they are a great plastic-free alternative. Many appreciate the gentle formulas that don't dry out hands and the pleasant, subtle scents, making them suitable for sensitive skin and enjoyable for the whole family. Reviewers also highlight the convenience and ease of use, especially the tablet refills and stylish, durable dispensers. However, some customers also noted issues with customer service, reporting ignored emails and non-delivery of orders, making it difficult to resolve problems. A few other people also felt that the product's scent was too subtle or non-existent, and some experienced problems with dispenser functionality or peeling finishes.

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with its overall quality and... See more

Quality

Customers had positive experiences with quality, praising the hand-wash for its gentle, non-irritating... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness, friendliness,... See more

Subscription

Users describe ambiguous interactions with subscription services, with some customers expressing satisfaction... See more

Order

Clients share ambiguous opinions on order experiences, with some customers successfully setting up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic company- brilliant concept, completely free of new plastic, and the only plastic bit is the foaming pump. Otherwise they have recycled amber glass bottles, drop in water handsoap... See more

Rated 5 out of 5 stars

I’ve been using raindrops hand soaps for many months now and I am really pleased with the product and bottle. I have used both the capsule tablets and sachet refills. I suffer from contact dermatiti... See more

Rated 5 out of 5 stars

Raindrop hand wash is so soft and silky and never dries our hands out, smells great and I love that we’re doing our bit for the environment. Have needed customer service on a couple of occasions and... See more

Rated 5 out of 5 stars

I got a subscription first and then contacted customer service to buy extra bottles as my whole family love the scents. The foam feels really luxurious on your skin and my children find it really fun!... See more


Company details

  1. Home Services

Written by the company

Eco-friendly cleaning products with zero plastic waste


Contact info

3.9

Great

TrustScore 4 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(224)

37 reviews in the last 12 months

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Rated 2 out of 5 stars

Tried for a year but it’s a no from me going forward

Ok. So I gave the foaming hand soap dispensers a year - a reasonable trial.
I’m beyond frustrated that only about a third of the time can I get a decent consistency to actually wash my hands effectively. The rest of the time I’m having to pump 20plus times to get anywhere enough product out, or I’m splattered with a jet of useless watery outpouring.
And yes, I have followed the updated instructions to use hot water and wait until the tab has dissolved before putting the dispenser cap on.
In addition, none of the fragrance variants actually have a scent.
I so wanted them to be good. The idea is great, the execution sadly lacking. I’m currently looking for alternative refills to try and use the bottles, which look great, although I’m not sure whether the lack of hand foam is down to the tabs or the dispenser.
Sadly, I won’t be reordering tab refills.

November 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Well done Raindrop ☔️

Great product and excellent customer service! I’ve been using Raindrop for a few months now and love it. The foam feels lovely and the smells are really fresh (Bergamot is my current favourite). One of the pumps recently stopped working so to avoid imminent disaster by having to throw it out, I thought I’d contact Raindrop to see if they could help. Within a couple of days, I received a very comprehensive troubleshooting guide which completely fixed the problem and averted disaster. Lovely to use a company with fantastic products and great personal customer service. Well done Raindrop!

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Raindrop Clean, elegant & sustainable

The elegant bottles supplied really suited my bathroom and kitchen aesthetic. Adding the supplied tablet to water was really easy, the pump dispenser works great, and it had a lovely scent as well. In a family of 3 it lasted for over a month and the bottle was really simple to refill. No need to buy more plastic handwash bottles for the home - saving plastic AWESOME

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Reduces plastic

I like the idea of reducing plastic. I like the design of the bottles which look good both in my bathroom and kitchen.
Refills are very easy to manage. Lastly, but very important, my grandkids love using the foamy hand-wash.

October 4, 2024
Unprompted review
Rated 1 out of 5 stars

Literally doesn’t smell of anything

Literally doesn’t smell of anything. I’ve tried several different ‘ fragrances’ and none of them have a scent at all. Great idea but not worth the money .

September 29, 2024
Unprompted review
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Reply from Raindropclean

Hi Kelly,

Thank you for your feedback. We're sorry to hear that the scent wasn't as strong as you expected.
We appreciate your review, and we'll look into the scent strength issue.
Thanks for bringing this to our attention. We're committed to improving our products, and your feedback helps us do that.
So we can log the batch your refills were in and help you with replacements or a refund can you email us with your order number at talk@raindropclean.com or reply to our trust pilot request.

Big thanks,
Anna
Raindrop Team

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Rated 5 out of 5 stars

Excellent customer service

The best service and a great product! I’ve been using raindrop for a while and I love the fact that it reduces so much plastic. They recently increased the prices for their refills and it almost made me cancel my subscription. But I came across great service through their email support with Anna, who was so kind to send a replacement for a damaged item straight away. I’m so impressed that I decided not to cancel my subscription. Thank you raindrop!

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

Handwashes and refills…

I have the handwashes and the refills on subscription through Amazon. Love them. The bottles are beautiful and they smell lovely too.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great product and customer service

I bought the starter pack of two dispensers. Was very impressed with the way they look and the environmental benefits. Unfortunately one of the dispensers stopped working properly after a few weeks so I emailed Raindrop and received a prompt response and have now been sent a replacement pump, so can also rate their customer service as excellent!

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous bottles

Loved these products when a friend sent pictures of how lovely the bottles are !
I ordered a set for myself and another friend.
It makes me want to clean 😂

September 3, 2024
Unprompted review
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Rated 1 out of 5 stars

Was so disappointed recently purchased…

Was so disappointed recently purchased it has no scent at all

September 5, 2024
Unprompted review
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Reply from Raindropclean

Hi Lara,

Thanks for your feedback. Sorry to hear that you are not happy with your fragrance refills. So we can help you I have requested some more information about which refills you have had an issue with. We have increased the scent strength of our hand soap refills in our last batch.

We try to find a balance between too strong and too weak to suit everyone. However, I'll be passing your feedback onto our production team and would like to offer you some free replacements if you can respond to our trust pilot request or email us at talk@raindropclean.com I will be happy to arrange that for you. Or you can request a refund if you would prefer.

Big thanks,
Anna
Raindrop Team

Rated 2 out of 5 stars

Zero scent - not comparable to competitors

I purchased foaming handwash and 2 of the cleaning packs after being familiar with other brands such as Smol, Purdy & Figg and Splosh. I was hopeful that Raindrop would be somewhat comparable however was left very disappointed.
The cleaning sprays, kitchen/bathroom/multi, smell of nothing and the spray gun is rubbish. Sprays a single thin jet - have tried 3 of the sprays by twisting nozzle to fan the spray but no difference.
Foaming handwash - again no scent.

What a shame and sorry to say but I’ll not be repurchasing the refills.

August 27, 2024
Unprompted review
Raindropclean logo

Reply from Raindropclean

Hi Debbie,

Thanks for getting in touch. We're sorry to hear that you were unhappy with the strength of the scent. Just to give you some background info, we listen to all of our customer feedback and from this, update formulas with each batch. I’m pleased to say that this has also been the case with the strength of scent in our soap refills. If you’d like to talk further and give the fresh batch a go (free of charge) or receive a refund, please respond to the trust pilot request or email us at talk@raindropclean.com.
We can discuss some troubleshooting options with your nozzles to get them working properly.

Big thanks,
Anna
Raindrop Team

Rated 1 out of 5 stars

Dispenser terrible and soap doesn't smell of anything! Get "neat" instead

We have had an absolute nightmare with the dispensers which we are going to have to throw out (so bad as we were trying to be sustainable) the brown coating has flaked all over our sink and the dispenser constantly sits in a pool of water. It is so messy. Plus we have tried all the different types of tablet and none of them smell at all. Just a terrible product overall. I have discovered that "neat" handsoap (which we should have got in the first place!) has lovely smelling soap as an alternative and the foam quality is much better and less watery. I am using this in my raindrop dispenser for now while I decide if to ditch the raindrop ones completely and commit to neat fully. A much better brand and product.

August 5, 2024
Unprompted review
Raindropclean logo

Reply from Raindropclean

Hello Holly,

Thank you for your review and feedback, we are very sorry to hear about your issue with your bottles and your refills. We would like to resolve this for you and have requested some more information about your order so we can assist you with your issues. Please respond to our trust pilot request or email us at talk@raindropclean.com

Big thanks,
Anna
Raindrop Team

Rated 3 out of 5 stars

Great product, but poor bottles

I loved the idea of Raindrop foaming handwash from an environmental point of view as well as aesthetically. The bottles arrived in perfect condition and all worked fine. A year on, the pumps are still working and the product is excellent, but all my surfaces are covered in paint flakes from the bottles. It would be better to dye the bottles or provide flake-free bottles (or just clear bottles). That would definitely up your rating from 3 to 5 stars. Sadly I've had to look elsewhere to purchase additional foaming ceramic bottles because I can't handle the flakes any longer. The bottles started flaking within one month of usage.

July 31, 2023
Unprompted review
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Reply from Raindropclean

Hi Zoe,

Thank you for your review and feedback, we are sorry to hear about your issue with your bottles. We would like to resolve this for you and have requested some more information about your order so we can assist you. Please respond to our trust pilot request or email us at talk@raindropclean.com

Big thanks,
Anna
Raindrop Team

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Rated 5 out of 5 stars

I took a chance with Raindrop and am pleased that I did …

I decided to try raindrop hand soap after seeing an advert on social media. The lovely reusable bottles and way that you make the soap up at home (small tablet dissolved in warm tap water - small to ship ✅ ) really appealed to me.
I have been pleasantly surprised! The bottle looks great in the bathroom and the scents are beautiful, not too overpowering. I have also noticed that the soap is not as drying on my hands as the previous liquid hand soap I was using. The way that the soap foams up when dispensed has been a hit with my 5 year old too! One of the foaming dispenser pumps I received doesn’t work properly but after a quick email to their customer services, I am being sent a new one without any issue.
Overall I am very impressed with the product and customer service - I have already recommended Raindrop to my Mum 😊

July 26, 2024
Unprompted review
Rated 4 out of 5 stars

Broken pump tops. 😭

New starter pack of handsoap arrived yesterday, both bottles intact but both pump caps broken on delivery so not really plastic waste free. Awaiting response from customer service regarding replacement bottle tops. Can't comment on the product as I haven't been able to try it yet.
Update: very speedy reply from customer support who have immediately sent 3 replacement pump tops (which includes a spare) so amending original 1 star review to 4 stars, assuming replacements arrive and are durable. 🤞🤞🤞

July 22, 2024
Unprompted review
Raindropclean logo

Reply from Raindropclean

Hello MT,

Thank you for your review and feedback, sorry to hear your pumps arrived broken. Can you reply to our information request for your details so I can look into this for you.

Big thanks,
Anna
Raindrop Team

Rated 5 out of 5 stars

Beautiful designs and excellent…

Beautiful designs and excellent cleaning materials. The bottles are both lovely to look at and very nice to use, and the cleaning liquids within them work very well for home cleaning and hand washing, have a lovely smell and are incredibly simple to re-fill. Plastic-free cleaning with Raindrop is the way forward.

July 22, 2024
Unprompted review
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Rated 5 out of 5 stars

This is the best hand cleaning soap I…

This is the best hand cleaning soap I have used doesn’t burn under rings if you don’t dry hands 100./. I have one in the kitchen one in bathroom I have ms and hardly any strength in hands but it is easily dispensed try it and your never go back to a cream soap

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great Eco-friendly hand soap!

Great hand soap! Having dogs, I wash my hands alot and this is the first hand soap I've ever found that doesn't dry my skin out. It's also super easy to use, just drop a tablet into warm water in the lovely glass reusable bottle, give it 30 minutes and its ready to go! The fragrances are lovely, but subtle, not overwhelming and its great for our planet, win, win, win!!

July 7, 2024
Unprompted review

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