Raindropclean Reviews 

224
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently praising their quality, effectiveness, and eco-friendly design, noting they are a great plastic-free alternative. Many appreciate the gentle formulas that don't dry out hands and the pleasant, subtle scents, making them suitable for sensitive skin and enjoyable for the whole family. Reviewers also highlight the convenience and ease of use, especially the tablet refills and stylish, durable dispensers. However, some customers also noted issues with customer service, reporting ignored emails and non-delivery of orders, making it difficult to resolve problems. A few other people also felt that the product's scent was too subtle or non-existent, and some experienced problems with dispenser functionality or peeling finishes.

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with its overall quality and... See more

Quality

Customers had positive experiences with quality, praising the hand-wash for its gentle, non-irritating... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness, friendliness,... See more

Subscription

Users describe ambiguous interactions with subscription services, with some customers expressing satisfaction... See more

Order

Clients share ambiguous opinions on order experiences, with some customers successfully setting up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic company- brilliant concept, completely free of new plastic, and the only plastic bit is the foaming pump. Otherwise they have recycled amber glass bottles, drop in water handsoap... See more

Rated 5 out of 5 stars

I’ve been using raindrops hand soaps for many months now and I am really pleased with the product and bottle. I have used both the capsule tablets and sachet refills. I suffer from contact dermatiti... See more

Rated 5 out of 5 stars

Raindrop hand wash is so soft and silky and never dries our hands out, smells great and I love that we’re doing our bit for the environment. Have needed customer service on a couple of occasions and... See more

Rated 5 out of 5 stars

I got a subscription first and then contacted customer service to buy extra bottles as my whole family love the scents. The foam feels really luxurious on your skin and my children find it really fun!... See more


Company details

  1. Home Services

Written by the company

Eco-friendly cleaning products with zero plastic waste


Contact info

3.9

Great

TrustScore 4 out of 5

224 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(224)

37 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointed - items break and don’t last

As with other reviews, I really wanted to love this and was excited to have cleaning bottles which would last. I bought the triple cleaning bottles and 2 hand soap bottles. 2 of the spray bottles stopped working, 1 within 2 sprays of it and the other after a month of using it. The hand soap bottles chipped.

They need to properly review what they are selling and test them out to make sure they will actually last. As now these are all wasted items which is what they are trying to resolve.

Very disappointed, will not buy again or recommend to anyone.

December 14, 2023
Unprompted review
Raindropclean logo

Reply from Raindropclean

Hello MT, thank you for your review, we are sorry to hear of the issues you have been having and would like to help to resolve this for you. Please email us at talk@raindropclean.com so we can assist you.

Big thanks,
Anna
Raindrop Team

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Rated 2 out of 5 stars

Regret

I really really wanted to love these but we've only had them a few months and all the coating is chipping off so the whole point of no waste is completely undermined as we're going to have to bin them as they look so scrappy. The foam is also too watery so no good if you need to properly scrub your hands. Wish I could just have my money back to be honest.

December 14, 2023
Unprompted review
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Reply from Raindropclean

Hi Laura, thanks for your review, we are sorry to hear of your issues and would like to offer you some replacements for your faulty bottles, and will advise you on recycling them. Please email us at talk@raindropclean.com.

Big thanks,
Anna - Raindrop Team

Rated 3 out of 5 stars

Nice idea

I like the idea of this product but I find it disappointing to use. The foam feels very watery and as it dissappears so quickly I'm not convinced it cleans very well.

September 1, 2023
Unprompted review
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Reply from Raindropclean

Hi Nicki,

Thanks for your feedback, we are sorry to hear of your issues with your refills. Please email us at talk@raindropclean.com and we will arrange replacement pumps for you.
Big thanks,
Anna - Raindrop Team

Rated 3 out of 5 stars

I really like the idea but disappointed with quality

I really like the idea, and have been using this product for a few months but have found that it seems too watery to be actually cleaning my hands. I have to pump at least 3 or 4 times but although it looks foamy, it just feels like water, so unfortunately will have to revert to conventional soap or hand wash.

November 22, 2023
Unprompted review
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Reply from Raindropclean

Hello Tina,

Thank you for your feedback, we are sorry to hear that your refills are not foaming correctly. We would like to sort that out for you, please send us an email at talk@raindropclean.com and we will arrange a replacement pump and refills for you.

Thanks,
Anna
Raindrop Team

Rated 5 out of 5 stars

Great for sensitive skin

I love my Raindrop foaming hand soap and have been using it for a while. It’s so refreshing to find a soap that is great for handwashing but also doesn’t irritate my super sensitive hands. I’m so happy that not only is it not in a plastic bottle, the Raindrop bottles look lovely in my bathroom and kitchen too. The small refills are also easy to store without taking up cupboard space.

November 13, 2023
Unprompted review
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Rated 3 out of 5 stars

I love the concept

I love the concept. But I have found that there isn’t much foam not long after refilling. I have to pump several times to get a decent amount of times to have a suitable amount to wash your hands properly. So having to refill more often. Disappointing and won’t be buying more. Will just buy bars of soap to be environmentally friendly.

October 12, 2023
Unprompted review
Raindropclean logo

Reply from Raindropclean

Hello Victoria, Thank you for your feedback, sorry to hear of your issues with your refills and pump. Please email us at talk@raindropclean.com and we will be happy to send you a new pump.
Big thanks, Anna - Raindrop Team

Rated 5 out of 5 stars

My friend told me about these and I…

My friend told me about these and I wasn’t disappointed when I received them! The kids have enjoyed the novelty of them being a foam also! Had ours about 5 months now and no
Problems at all! I recently ran out of one of the hand washes and it was so easy just having the tablets to hand to fill up another one ! Highly recommend !

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

An overall fab product!

Really happy with the set we received, they were beautifully wrapped and all recyclable which was a great bonus! Not seen any other products like this on the market and really impressed with the quality! Would definitely recommend!

September 27, 2023
Unprompted review
Rated 4 out of 5 stars

Good bottles/ Bad Nozzles

The bottles are beautiful but one of the nozzles was broken then the team has sent the new ones to my old address despite my address update. Then they could send the nozzle to the right address but this time nozzle was not working and looked different than original ones. The team wanted me to take video of how the nozzle doesn’t work. And I kind of gave up, I run after a single nozzle for a while, I just left the one bottle unused. Others are okay. Not sure if I purchase from them again because it seems tricky to manage when something goes wrong.

September 25, 2023
Unprompted review
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Reply from Raindropclean

Hello Dzhansu, Thank you for your feedback, we were sorry to hear of the mix up with your old address, I have checked this for you and the replacement had been shipped to you before the update of your new address. Sorry to hear you still have one bottle unused, if you would like us to replace this for you then please email us at talk@raindropclean.com and we will be happy to send a new one out to you and get this working for you again. If there is anything else we can help with please let us know. Big thanks, Anna - Raindrop Team

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Rated 2 out of 5 stars

Sadly not sustainable - bottle discolours after 6 months

Sadly this turned put to not be sustainable.
The bottles are not actually brown but clear bottles that were sprayed brown to give them this cool look Matt look. Now after 6 months the colour is coming off a the top and the bottom. I cannot clean the bottle propperly without scratching the brown colour off.

That is really the opposite of sustainability.

On top of this, last month I noticed a weird smell after washing my hands. When opening the lid I realised the soap had turned greenish and had gone off (smelled like standing green water in a bucket after one year). I had replaced the soap less than 2 months before when the last raindrop tab-soap water mix was empty. I did not rinse the bottle back then as I replaced soap with more soap and did not deem this necessary. Very alarming and I no longer trust this product.

@raindrop, please try to make truly sustainable products, not spray painted clear glassbottles that look recycled and 'sustainable' but need to be replaced every 6 months as they actually are not. This seems like that was your plan all along to make more sales.

August 31, 2023
Unprompted review
Raindropclean logo

Reply from Raindropclean

Hi Sarah, thanks for your feedback, we are really sorry to hear that the frosting has come off your bottle. We are unfortunately aware of the frosting fault happening to a small number of bottles from our last batch. We believe the frosting effect was not sealed correctly during production on some of them resulting in the flaking when the bottle gets wet. We use recycled glass to make our bottles and the coating is a non-toxic spray.

We are happy to replace your bottles or you can have a refund for your order, please email us at talk@raindropclean.com.

Sorry to hear you had an issue with your refills smelling off, it may be that your local water supply has reacted with the tablet formulations on this occasion. We are happy to replace these for you or refund them if you would prefer. Please send us an email with your order number to talk@raindropclean.com

Big thanks,
Anna - Raindrop Team

Rated 5 out of 5 stars

Effective and lovely smell

I love the Raindrop refillable soaps. Great for the environment, cleans hands effectively with gentle but pleasant smells. My whole family is loving them. Thank you Raindrop!

June 11, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely products and great customer service

We moved into a new house and I needed new handwash bottles and the Raindrop ones looked perfect for us as we're really trying to reduce our plastic waste. They have been great, so it was disappointing when I noticed the coating on the glass peeling off - but Raindrop responded quickly and are replacing them. And I must mention their floor mop! It cleans our floors well and the microfibre mop bases wash beautifully. The floor cleaner smells amazing too.

May 12, 2023
Unprompted review
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Rated 3 out of 5 stars

Disappointed by bottle

I’m very disappointed that the bottle paint peels off over time. Poor design which is gutting for a product that’s supposed to last a long time. If they’d used amber glass or kept glass clear it would have be no problem and a five star review.

March 30, 2023
Unprompted review
Rated 2 out of 5 stars

Hand wash foam has no scent

Love the bottles but the hand wash foam has no scent, it doesn’t smell of anything. V disappointed and won’t be buying again.
Fully support the environmental nature of this product but will look elsewhere for the hand wash tablets now. Also emailed customer support my feedback and I heard nothing back

March 22, 2023
Unprompted review
Rated 4 out of 5 stars

Handwash bottles need improving

The foaming handwash refills are great. The smells aren't strong, and they're much better for the environment than buying liquid, but not as messy at solid soap. The bottles look really good, until you use them for a while, and half the paint comes off the bottle. It's clear glass painted brown. This would be an easy 5 stars if they had unpainted glass bottles.

August 8, 2022
Unprompted review
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Rated 5 out of 5 stars

The whole family use these now

I was a bit unsure at the start due to the price of the starter pack but I’ m impressed.

Managed to switch the whole family from using plastic disposable soap thingys to these over the last few months. The refills last ages, nice and foamy and are no extra hassle.

If I had one complaint it would be that the scents could be stronger… I’ve seen they tweak the formula regularly so hopefully they’ll do that next

January 26, 2023
Unprompted review
Rated 2 out of 5 stars

Great idea..But substandard bottles

This is a great idea but unfortunately the bottles are not up to standard. I purchased the hand soap bottles. They came beautifully boxed and really look the part but one of the pumps was faulty. It squirted out water not foam. The company immediately replaced the pump. Excellent I thought. But on using the bottles for a while now, one pump is still very watery and the other pump gets stuck in the down position. I am doing my best to persevere but my husband has already given up on them and gone back to our old plastic soaps. I will use the tablets I have left, but unfortunately I will not be repurchasing as they are not fit for the task they are made for. I cannot fault the customer service but ultimately if the plastic pumps need constant replacing, I'm not really doing my bit for the environment like I'd hoped.

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

Love the handsoap

Such a cool idea - really amazing product that looks good and does good. No more wasting plastic on hand soap or the mess that you get from the used soap bars!! :(

The Raindrop customer service family were super quick at answering all my questions and they updated me on the cleaning product which is about to re-launch - can't wait to try it.

Big love!

Luke

December 8, 2022
Unprompted review

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