Raisin U.S. Reviews 

1,103
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 468 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and customer service team for resolving financial issues quickly and professionally. Consumers also highlight the remarkably smooth user experience, easy platform navigation, and impressively fast transfer times across accounts. Some reviewers were not happy with updating their banking information or navigating complicated processes required to link external accounts. A few people also mentioned strict identity documentation requirements or felt that certain support interactions were unhelpful and rigid. Reviewers noted that while assistance is generally available, specific policy constraints can sometimes create friction during account changes.

What people talk about most

Customer service

Users describe positive interactions with customer_service, noting that representatives are consistently... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and extensive... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is very easy to use and... See more

Service

Consumers find service to be positive, highlighting professional, efficient, and knowledgeable support... See more

Response time

People report positive experiences with response time, highlighting quick and efficient customer service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dylanni was great with assistance but .... I just wish she would try harder to not use her affirmative reply as yep but yes instead. Other than that she was knowledgable and very pleasant to work wit... See more

Company replied

Rated 5 out of 5 stars

I just had an excellent customer service experience working with Dylanni. She was patient, professional, and took the time to address all of my concerns. She also guided me through the app and showed... See more

Company replied

Rated 5 out of 5 stars

I appreciate the ease of browsing for various CDs and savings accounts with the best rates in one place. Opening an account is simple; deposits and withdrawals are easy. I also receive email updates o... See more

Company replied

Rated 5 out of 5 stars

Dlanni made my issue a non-issue in about 5 minutes. She was very professional, knowledgeable and efficient. I was confused and concerned and Delanni took all of that away with her confident attitude.... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,103)

476 reviews in the last 12 months

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Rated 5 out of 5 stars

Service has been great

Service has been great. Dylanni was very helpful in helping me close my account right away. Raisin has been a great resource. Highly recommend for shopping high yield savings accounts.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

I use Raisin to "raise" the money for…

I use Raisin to "raise" the money for my taxes. I used to collect for the year and pay it all at once, but now they insist I pay quarterly which is a huge pain in the neck! So I take the money out of Raisin to pay quarterly. I will be depositing more money for the next payment, in December. I appreciate all the help your staff has given me, always reliable and uncomplaining! Thank you.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Raisin support staff…

My experience with Raisin support staff has always been excellent, and today’s experience with Eric was no exception. He was able to answer all of my questions and address all of my concerns. His patience, knowledge, and willingness to help went above and beyond my expectations.

Keep up the great work, Eric! Thank you for your excellent customer service!

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Five-star customer service

Thankfully, Raisin bucks the frustrating choice of too many companies to automate their toll-free customer service line by manning it with warm, welcoming CS agents -- like Crystallan. She worked with me through several interactions to work through some technological issues that threatened to put the kibosh on my plans to expand my holdings with Raisin. Five stars for her and the other member of the CS team that helped me stay the course!

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Raisin really cares for their customers.

The complete hand holding through all steps is a God send. Finances, especially on the computer can be very intimidating.
Every question is answered, with knowledge and patience.
I would highly recommend Raisin to anyone.
It is nice dealing with a company that understands CUSTOMER CARE. This company surpasses all others and Dylanni Ashlin Chele Hawks is a real gem.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

The agent's native language is English.

As a hearing aid user, it was GREAT talking to an agent who speaks clearly and distinctly. Very patient helping me correct an error that I made when setting up the account. It was a GREAT interaction!

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

She immediately knew exactly what I was…

She immediately knew exactly what I was asking and helped me resolve my issue. She was professional, efficient and effective, and quite friendly. 10 out of 10!

August 20, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

A 10 out of 10 rating is amazing to see! We’re thrilled that your issue was resolved so quickly and seamlessly, and we appreciate your support.

Rated 5 out of 5 stars

Knowledgeable and courteous customer service.

The Raisin customer service representative who attended my phone call was very well-informed, patient and knowledgeable. He made contacting Raisin a pleasant and productive experience. All of my questions were patiently answered. If I could, I would request this particular Raisin representative whenever I need help with something related to the platform.
Related to the Raisin "experience," I appreciate the improvements made to the website and the ease of the banking process over the last year or so.
I would highly recommend Raisin to anyone seeking the most competitive rates in high yield savings accounts and certificates of deposit.

August 16, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We truly appreciate your detailed feedback! It’s fantastic to hear that your phone support experience was so patient and thorough, and we're glad you are enjoying the recent website updates and seamless banking process. We really value your recommendation and your business!

Rated 5 out of 5 stars

Excellence is defined by you

Any time I needed guidance from a live person I got it expeditiously and correctly with the kindness, pleasing voice and manner person. I’ve talked to in a while. Thank you so much. I have grown to trust you guys with my money and advice and I genuinely appreciate it.

I actually have recommended you guys to a couple of my friends finances personally is not what too many people will share with each other other thank you again

August 21, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We deeply value your trust and support! Hearing that our team has consistently provided fast, kind, and reliable guidance means the world to us. We’re especially honored that you feel confident recommending us to your friends. Thank you for sharing your experience!

Rated 5 out of 5 stars

The agent who helped me with patience…

The agent who helped me with patience and kindness as I am elderly and not at all computer savey.

August 10, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We appreciate you taking the time to share your feedback! We’re delighted to hear that our team provided patient, kind, and supportive guidance every step of the way. Helping you navigate the platform comfortably is top priority for us, and we truly value your business!

Rated 5 out of 5 stars

Jack was personable and savvy.

August 21, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We appreciate you taking the time to share your feedback! It's fantastic to hear that Jack provided such personable and savvy support. We’ll be sure to pass your kind words along to him!

Rated 5 out of 5 stars

Helpful Wendy

Wendy understood my question about FDIC insurance and provided me with helpful information. She was also professional, courteous and friendly.

August 20, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We appreciate you taking the time to share your feedback! We’re delighted to hear that Wendy provided clear, courteous, and helpful guidance regarding your FDIC insurance questions. We'll be sure to pass along your compliments to her!

Rated 5 out of 5 stars

Dylanni was extremely competent and…

Dylanni was extremely competent and polite. She handled my questions promptly and professionally. Thank you!

August 20, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We appreciate you taking the time to leave a review! It's fantastic to hear that Dylanni provided prompt, professional, and competent service. We’ll be sure to pass your compliments along to her!

Rated 5 out of 5 stars

There was no wait to speak with a human…

There was no wait to speak with a human customer service agent. The agent was very informative, helpful and friendly. All my questions were answered.

August 19, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We appreciate you taking the time to share your feedback! Minimizing wait times and getting you direct, helpful answers from a real person is always our goal, and we're glad to hear we hit the mark.

Rated 5 out of 5 stars

I have really appreciated the…

I have really appreciated the understanding of my concerns with great consideration, thanks so much.

August 19, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

Hearing this makes our day! Making sure you feel heard and supported is top priority for us, and we appreciate you taking the time to share your positive experience.

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