RAJAPACK Reviews 851

Reply from RAJAPACK

Apr 25, 2024

Hej Tommy,

Mange tak for de 5 stjerner :) Dem er vi rigtig glade for. Håber du får en fantastisk dag... vi sidder klar hvis du skulle have brug for noget.

Mange hilsner
RAJA Kundeservice

Reply from RAJAPACK

Apr 19, 2024

Hej Jette, Mange tak for den gode anmeldelse - den er vi rigtig glade for.

Mange hilsner
RAJA Kundeservice

Reply from RAJAPACK

Mar 27, 2024

Hi Reza,

Thank you for sharing your feedback with us! We greatly appreciate your rating and your comments.

Regarding the damaged packaging, we're truly sorry to hear about your experience. Our aim is to ensure that every customer receives their order in perfect condition. If any of your goods were damaged during transit, please don't hesitate to reach out to our customer service team at info@rajapack.dk. Kindly include pictures of the damaged area, and we'll work together to find a suitable solution for you.

Your satisfaction is our top priority, and we're committed to making things right for you. Thank you for your understanding and for giving us the opportunity to address this issue.

Warm regards,

Reply from RAJAPACK

Mar 15, 2024

Hi Donato, Thank you for your review! We're pleased to hear that you had an excellent experience with our support team. We greatly appreciate your acknowledgment of their helpfulness. We look forward to serving you again in the future!

Reply from RAJAPACK

Feb 26, 2024

Hej Bente, mange tak for den gode anmeldelse - vi er glade for at servicen har levet op til dine forventninger.

Mange hilsner
RAJA Kundeservice :)

Reply from RAJAPACK

Jan 30, 2024

Hej Henrik, mange tak for den gode anmeldelse :) Håber du bliver glad for dine varer. Vi er klar hvis du har brug for det.

Mange hilsner
RAJA Kundeservice

Reply from RAJAPACK

Dec 4, 2023

Hej Thomas,
Takker :) Vi er glade for din oplevelse har været god.
Hvis vi kan hjælpe med noget så giv et kald!

Mange hilsner
RAJA Kundeservice

Reply from RAJAPACK

Nov 15, 2023

Hi :)
Thanks for the 5 star rating!
We are glad we could help - it is important to us that our customers get the best service.

If you need help, just let us know.

Have a good day!

Kind regards,
RAJA Customer Service

Reply from RAJAPACK

Updated Jul 21, 2023

UPDATE!
Kære Bogdan, vi har nu valgt at annullere din ordre og du får pengene tilbageført. Vi krediterer den fulde ordre og de vare du allerede har modtaget, dem får du lov at beholde.
Vi har prøvet på alle måder at imødekomme dine krav efter de forudsætninger vi har. Fremadrettet er det noteret på ordrebekræftelse m.m. at Danske Fragtmænd kun leverer til kantsten.

Vi håber trods alt, at du får en rigtig god dag.

Med venlig hilsen
RAJA Kundeservice

English version:

Dear Bogdan,
we have now chosen to cancel your order and you will get the money back. We credit the full order and the goods you have already received, you get to keep them.
We have tried in every way to meet your requirements according to the conditions we have. In the future, it is noted on order confirmations, etc. that Danske Fragtmænd only delivers to curbs.

After all, we hope you have a really good day.

With best regards
RAJA Customer Service
__________________

Kære Bogdan,
Vi er super ærgerlige over den proces i har været igennem vedr. jeres levering. Efter 2 forgæves leveringer hvor ingen var hjemme og et forkert navn på døren og manglende etage-information på ordren - har det ikke været en nem affære.
Da vi leverer med Danske Fragtmænd, leverer vi kun til kantsten i tidsrummet 8-16 og derfor har vi ikke kunne imødekomme leveringen efter 17, som vi har haft skrevet frem og tilbage om på mail. Hvilket på beklageligvis ender i at i er nødt til at køre til 'Pick-up-point' for at afhente jeres vare.

Vi håber trods besværlighederne at i har fået jeres vare og det lever op til forventningerne.

Rigtig god dag herfra!
RAJA Kundeservice

English version:

Dear Bogdan,
We are very sorry about the process you have gone through regarding your delivery. After 2 unsuccessful deliveries where no one was at home and a wrong name on the door and missing floor information on the order - it has not been an easy affair.
As we deliver with Danske Fragtmænd, we only deliver to curbs between 8am and 4pm, and therefore we have not been able to accommodate delivery after 5pm, which we have written back and forth about by email. Which unfortunately ends in you having to drive to the 'Pick-up point' to pick up your item.

We hope that, despite the difficulties, you have received your item and that it lives up to expectations.

Have a great day from here!
RAJA Customer Service

Reply from RAJAPACK

Updated Sep 13, 2021

Hej Aase Madsen,
Tak for alle 5 stjerner :) Det er godt at høre både kvalitet og service har været i orden! Håber du har en fantastisk mandag...

Mange hilsner
RAJA Kundeservice

Reply from RAJAPACK

Jan 18, 2021

Hej Niels
Tak for telefonisk samtale vedr. din anmeldelse.
Som jeg også nævnte – så sker det desværre nogle få gange, at varerne forsvinder under transporten. Det godtgør naturligvis ikke, at der skal gå mere end 2 dage inden du modtager dine erstatningsvarer. Det beklager vi naturligvis – men håber du har lyst til at handle hos os igen en anden gang.

Mange Hilsner

Peter
Teamleder

Reply from RAJAPACK

Sep 1, 2020

Hej Vivian,

Tak for de 4 stjerner. Vi er glade for, at du havde en god oplevelse med din bestilling hos RAJA. Lad os endelig høre, hvad der skal til for, at det bliver til en 5-stjernet oplevelse. Vi ser frem til at handle med dig en anden gang :)

God dag herfra!

Mange hilsner
RAJA Kundeservice

Reply from RAJAPACK

Jan 29, 2020

Hej Carsten

Tak for den gode anmeldelse. Vi håber på at kunne yde den samme gode service en anden gang :)

God dag herfra!

Mange hilsner
RAJA Kundeservice

Reply from RAJAPACK

Aug 28, 2019

Hi Kiss,

Thanks for the 5 star review! We are glad to hear that everything went smooth :)
Looking forward to hear from you again!

Have a great day!

Kindly regards
Raja Customer Service

Reply from RAJAPACK

Jul 26, 2019

Hi Gabriela,

Thanks for your kind words and 5 star review :) We really appreciate your taking the time!

Looking forward to here from you again!
Have a nice day!

Kindly regards,
Rajapack Customer Service

Reply from RAJAPACK

Mar 4, 2019

Hi Pawittra,

Thank you for your 4 star review. We are happy to learn that you are satisfied with the delivery of your first order here at Rajapack Danmark.

Though we try our best to accommodate the needs of our customers it is only natural, that the order confirmation and other transactional emails are written in Danish. However, all your employees speak English and are happy to help you with any questions or requests you might have in regards to your order and of course to future ones.
You are always welcome to contact us either via telephone (44 58 77 00), email (info@rajapack.dk) or chat (go to Rajapack.dk) Monday - Friday 8 am - 4.30 pm.

We wish you a nice Monday.

Kind regards,
Rajapack customer service

Reply from RAJAPACK

Jan 2, 2019

Hej Bodil,

Tusind tak for de 5 stjerner. Sikke en dejlig måde at starte det nye år.
Vi er glade for at læse, at du kan lide vores varesortiment, og håber på, at du vil handle hos og igen i det nye år.

Rigtig godt nytår!

Med venlig hilsen
Rajapack kundeservice