RAMSDENSPAWNBROKERS.co.uk Reviews 

90
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally polite, welcoming, and genuinely knowledgeable during every single store visit. People truly appreciate the outstanding customer service, noting that helpful assistants consistently go above and beyond to make transactions smooth, transparent, and completely stress-free. Some reviewers were not happy with the financial offers provided for items like scrap gold, stating that the prices offered were significantly lower than expected market values. A few other people also felt disappointed by these low valuation quotes, pointing out major differences when compared to alternative online rates and spot prices.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Consumers find service to be positive, highlighting helpful and friendly staff who put people at ease.... See more

Product

Reviewers mention ambiguous feedback about product offerings, as experiences vary significantly. Some... See more

Price

Customers consistently note ambiguous experiences with price, reflecting a wide range of opinions and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpful and caring nature... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I went into the aberdare shop today as I lost my card I was Served by Beth she did it all for me and she is so Polite and very helpful

Rated 5 out of 5 stars

The customer service was excellent. There were two members of staff working and both were extremely polite and helpful and remained that way even when shop became busy at times. Suzie was our sales ad... See more

Company replied

Rated 5 out of 5 stars

I visited the Wakefield branch yesterday and today and was served by a lovely assistant called Connie. I initially called in to request a copy of a receipt for a purchase I made last year and then dec... See more

Rated 5 out of 5 stars

I sold a couple of my watches yesterday at the Burnley Branch. The Burnley Branch Manager Jo and Gareth from the Watch Department were extremely helpful, knowledgeable and professional. The process... See more

Company replied


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

90 reviews

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Asks customers to review

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Replied to 44% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(90)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Great staff in Blackpool

I went to the Blackpool shop to trade in a ring. There were so many I liked but not my size. John was extremely patient, helped by Ella. I decided to go for a cuppa and then look again. When I came back I found a perfect one guided by the staff. I feel I got a good price for my old ring and was really happy with my new purchase. Big thank you for your knowledge and expertise, John, Ella and Pearl.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Michelle at ramsdons in Blackburn went…

Michelle at ramsdons in Blackburn went above and beyond to get me the best price possible for my diamond jewellery. She was very thorough on checking everything. She even rang head office to see if she could offer more .1st class service. Very satisfied

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Loan at Hartlepool branch.

I visited the local Hartlepool branch in need of a loan and I have been looked after by Dawn, her professionalism and courtesy above the standards.
She explained the terms and conditions clearly, and the whole process has been smooth, quick and straightforward. My assets have been handled with care, and after a valuation has been made and a loan has been offered and accepted, the sum has been paid into my account in the early morning of the next working day.
Highly recommended.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Basildon Branch

My partner and I went to the Basildon branch to get my ring resized. We were greeted by Kira who was very helpful and smiley. Very pleasant and easy experience thank you x

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Kira is the best!

Kira helped me with getting an engagement ring for my partner, she was amazing throughout the entire process and I would/will definitely buying from her again!!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Visited the Hartlepool Branch with some…

Visited the Hartlepool Branch with some bits of old gold jewellery and was met by the lovely Dawn, such a nice, professional and polite lady. she listened to me waffling on about its worth etc.,OMG when she offered me the price it was worth - I was astounded!!! made my day - so happy!!!! Thanks Dawn for all of your help today, I won’t hesitate to use Ramsdens in Hartlepool again.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Loan on watch

I've recently got my watch back from the Wallasey branch. We're do I start? Fantastic service from the girls in the shop. So caring and full of advice. They really went above and beyond for me. I dealt with Pamela both in store and ober the phone, what can I say?? Brains and looks. When Pam was otherwise engaged I was dealt more than capable by Tina who again was more than helpful. I cannot recommend the shop enough.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Called up to enquire about a new…

Called up to enquire about a new bracelet spoke to Kaylea in Blackpool, very knowledgeable ,friendly and helpful ,went into the branch alittle later and Kaylea helped me again,friendly, not pushy couldn't of been more helpful a credit to the company

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience thanks to the lovely…

Great experience thanks to the lovely staff in the Huddersfield branch, her name was May and she helped me as soon as she came off her lunch. Helped me pick of the best gifts in the shop and will definitely be willing to shop around with her great advice

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

ramsdens at the nook

Popped in to ramsdens at the nook to sell some old gold jewellery I no longer wore the young lady Michelle who assisted me was very professional and very thorough with the testing of the jewellery items I felt comfortable throughout and received a terrific price for my gold thank you Michelle for the great service

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Jade @ Ramsdens…

Excellent service from Jade @ Ramsdens Maidstone Branch, she really worked hard, after the shop closed to value a big bag of scrap Gold and complete the transaction.
5 stars well done Jade.

March 18, 2026
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Russell,

This is great to hear!

We’re so pleased to learn that Jade went above and beyond to assist you, even after closing. We’ll be sure to pass on your 5-star feedback - we're sure this will make Jade's day!

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Went into the Dundee branch of…

Went into the Dundee branch of Ramsdens, and was greeted by a very polite,young man, by the name of Jack. He was very knowledgeable, and took time to look at the things I had. He explained what was worth something and what wasn't. I came away a very happy customer.

March 10, 2026
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Jennifer,

Thank you for sharing your experience! We're delighted to hear that Jack provided such knowledgeable and attentive service, helping you feel confident and happy with your visit.

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Went to the washington branch spoke…

Went to the washington branch spoke with some lovely members of staff Ian and Kelly about a tudor watch and they explained how its part of rolex and were extremely friendly and helpful

March 3, 2026
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Mr Williams,

Thank you for your kind words! We’re thrilled to hear that Ian and Kelly made your visit to branch enjoyable and helpful while discussing the watch. We'll be sure to share your lovely comments with them both - we're sure this will make their day!

Kind Regards,
Ramsdens

Rated 1 out of 5 stars

Lacking integrity

I visited Ramsden on 25/02/26 with some gold pieces I wanted to get rid of. The guy weighed the gold. Told me I would get £623 for 37gms. I found that to be shocking! Went on Hatton Gardens online and visited a couple other shops, all the quotes I received was well over £1000. Be fair with people! As a business place people should be able to trust you. I believe his name is Chris.

February 25, 2026
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Michael,

Thanks for your feedback.

We appreciate you taking the time to share your experience with us, and will be sure to investigate your comments to ensure our pricing and communication remains fair and transparent.

Kind Regards,
Ramsdens

Rated 1 out of 5 stars

Ramsdens Northeast

Ramsdens Northeast, do not sell your scrap gold to these people. 2nd Feb 26 they are offering £44 per gram for 18ct whilst onlne you can get at least £69. I understand businesses need to make a profit, but this is just taking the piss out of people.

February 2, 2026
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Steven,

Thanks for your feedback.

We'll be sure to pass on your feedback to the relevant team, who will ensure our pricing remains fair and in line with how we work.

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Ramsdens The Nook

Michelle at Ramsdens The Nook, South Shields, offered a fantastic service. She was happy, friendly and efficient. Michelle even had some treats for my dog. I got a fantastic price for my items and would definitely recommend going here.

January 22, 2026
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Fi,

We’re delighted to hear that Michelle provided such fantastic service at our South Shields branch. She’ll be so pleased to know her friendly and efficient approach — and the treats for your dog — made your visit extra special!

It’s also great to hear you were happy with the price you received. We appreciate your recommendation and look forward to welcoming you again soon.

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Visited Ramsdens in Blackburn Mall

Visited Ramsdens in Blackburn Mall. Michelle and Janine were so helpful friendly and very thorough. A great fair price given for goods. Will be back again. Thanks ladies.

January 7, 2026
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Shamim,

This is lovely to hear, thankyou for taking the time to share your 5* experience with us.

We are delighted to learn the team thoroughly supported you throughout the process, and we were able to offer a great price for your jewellery. We will be sure to share this with Michelle and Janine, who we believe, will be delighted to hear.

We will look forward to hearing from you again soon!

Kind Regards,
Ramsdens

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