Rankins Jewellers Reviews 

242
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and the truly stunning quality of the custom jewelry pieces. Consumers note that the dedicated team provides exceptional support throughout the entire process and always ensures fast delivery. Some reviewers were not happy with product durability and unresponsive communication channels after completing their online purchase. A few customers faced difficulties when trying to resolve issues regarding damaged items and unacknowledged messages sent to support. Even with these specific complaints, people consistently appreciate the beautiful craftsmanship and overall welcoming atmosphere provided by the business.

What people talk about most

Product

Customers had positive experiences with product, expressing overwhelming satisfaction with the stunning... See more

Service

Users describe positive interactions with service, highlighting friendly, helpful, and professional support... See more

Customer service

Consumers find customer service to be positive, frequently praising attentive staff who take the time to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible experience shopping with Rankins Jewellers. My Dad remembered the store from many years ago and suggested getting my 40th birthday gift from them. We booked an appointment which was su... See more

Rated 5 out of 5 stars

I ordered a beautiful white gold diamond “A” initial pendant (always wanted one) and lucky for me at the time it was on sale. When it arrived it exceeded my expectations, it was absolutely stunning, b... See more

Rated 5 out of 5 stars

I recently had a custom ring made here, and I couldn’t be happier with the experience from start to finish. The team was incredibly friendly, patient, and genuinely helpful throughout the entire pro... See more

Rated 5 out of 5 stars

Couldn’t recommend Rankins jewellers enough i had the most perfect bangle made for my baby girl, the staff was super amazing and friendly I’m very happy with my purchase and will definitely come back... See more


Company details

  1. Jewelry Store
  2. also in
  3. Jeweler
  4. Jewellery Manufacturer
  5. Jewelry Designer

Written by the company

Rankins Jewellers is a London-based, family-run jewellers with over 60 years of expertise. We pride ourselves on offering personal service, carefully sourced diamonds and beautifully made fine jewellery for engagements, gifting and everyday wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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4.8

All reviews

(242)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

What an amazing team

What an amazing team, the customer service is exceptional I spoke with two girls one called Katie and they couldn't have been more helpful and accommodating nothing was to much trouble
Its refreshing to deal with a company that has such high standards
I would highly recommend them… Well Done

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Rankings always been my go to for…

Rankings always been my go to for jewels they hands down will.offer you the best prices on gold that you can find i did a lot of shopping around and price checks and most other jewellers want an extra 500+ quid on the same items with less weight my advice is talk to rankins won't let you down that kind you guys/girls

October 27, 2025
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Rated 5 out of 5 stars

Rankins Jewellery LTD are superb

I’ve ordered of Rankins many times and I cannot recommend them enough … this week especially as I ordered an item and wanted to return it for a bigger one and I found the service exceptional. I had received original item and had it returned and replaced for the larger one within a week. Their jewellery is superb and the staff are amazing. The whole process was made so simple especially by staff member Katie… thank you Rankins I cannot recommend you enough.

October 27, 2025
Unprompted review
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Rated 5 out of 5 stars

I bought a custom made diamond ring…

I bought a custom made diamond ring from Rankins to replace my 11 year old wedding set. Their customer service was amazing and they helped me by answering all my questions. The ring was ready earlier than expected which was great as I had it for the day of my anniversary even though I ordered at short notice! It came out absolutely beautiful and exceeded any expectations I had. I will definitely be shopping with them again.

August 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Ring resize

Where do I start.
Rankins kindly offered to resize a ring that my wife struggled to put on her finger.
From the start Rankins were very helpful, polite and could not do enough for you to accommodate you.
I would highly recommend Rankins to anyone that wants to purchase a special something for a relative, family member, etc
10 out of 10
Thank you so much to the team

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Rankins customer service was superb

Rankins customer service was superb, they responded quickly to my enquiry, were super friendly and helpful when choosing a gift and arranged for next day delivery of my order. The quality of their jewellery is second to none.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

I had the best experience with rankins…

I had the best experience with rankins ordering my necklace, I couldn’t decide what size I wanted and rankins and their team help me with the sizing by showing sketches of my necklace that made my choice so much easier, I’m in love with my necklace it arrived today and it is stunning, I like to say and massive thank you to rankins jewellers and their team for everything 🫶🏻

July 12, 2025
Unprompted review
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Rated 5 out of 5 stars

10/10 Service

Hiya just wanted to drop a message to say thank you for the communication regarding the watch and the easy buying process! Once we arrived at the shop it was very quick and stress free to purchase the watch! I am so so happy with it it’s everything i’ve dreamed of ❤️❤️❤️Thank you again xx

I was assisted by both Daisy & Ryder xx

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

I went today to purchase my wedding…

I went today to purchase my wedding ring. I went in for one thing and picked something completely different!! Alfie was dealing with it for me with the help of a another lovely lady who's name i didn't get. Nothing was to much of a problem and I walked out with exactly what I wanted with a great price. Thank you so much I would highly recommend!

March 12, 2025
Unprompted review

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