Bought an eSim from them that did not work. Kept getting an error despite following all the right configuration. (Is simple enough, have set up and used many other eSims). Reported the erro... See more
Company replied
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See what reviewers are saying
It simply did not work though I followed the installation instructions exactly. I had to erase it and install the one from Revolut which worked immediately and flawlessly. I wrote the Rapid team and a... See more
Company replied
thank you, Nadine for such a great experience. I enjoyed every single minute talking to you! I’m looking forward to more and more business with Rapidesim as your customer service is beyond expected. T... See more
A very bad service. I have purchased an unlimited data for 14 days, it stopped in one day only.. I have write them to resolve the problem, they told me that I have erase the eSim and no refund. Sim... See more
Company replied
Company details
Written by the company
RapideSIM helps thousands of travelers around the world stay connected to the internet and make the best out of their trips. We offer hassle-free travel eSIM services, allowing you to stay connected without the need for physical SIM cards or expensive roaming fees. Purchase and activate your eSIM online, with access to high-speed internet in over 150 countries. Whether for leisure or business, RapideSIM ensures seamless global connectivity and top-notch customer support. Stay connected effortlessly with RapideSIM.
Contact info
Morocco
- rapidesim.com
2.5
Poor
54 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
I was very satisfied with the overall experience. The connection has been consistently strong and reliable, with no unexpected interruptions or drops in signal
June 23, 2025
Unprompted review
Reply from Rapidesim.com
Thank you so much for your kind feedback!
We're delighted to hear that you had a great experience and that the connection was strong and reliable throughout your trip.
We look forward to serving you again on your next adventure 🌍
— The RapideSIM Team
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Yet another scamming Esim service
I purchased an unlimited 10 day Esim profile from Rapidsim, received the QR code and loaded it. The profile connected to the Orange Network here in France. Unlimited was a joke, when in or near a city speeds were good, on 5g 150meg+ - in rural France and many campsite, 4g only with speeds ranging from 200kbps to 750kbps, that's correct, not even 1meg.
I contacted tech support, their reply, 'Everything is fine on our side' well that maybe so but they were not on my side, no resolution? I eventually had to purchase a local pay as you go standard sim to fill in the times RAPIDsim was unusable! Over the 10 day period I used approximately 10gig, an expensive 10gig.
At the end of the 10 days, I topped up for another 10 days, you would think I had learned my lesson!
This time the top up didn't work and created a new profile despite following the top up instructions. Tech support had to resolve the issue.
My mobile was having issues and had to be factory reset, following this the profile would not load, I contacted tech support, and have been stonewalled by them, no response, I have emailed them on 4 occasions and am being ghosted.
Refund my money immediately! stop scamming honest people.
YouTube review is being prepared
May 30, 2025
Unprompted review
Reply from Rapidesim.com
Hello,
We are sorry to read about your experience and understand your frustration.
However, we'd like to clarify a few points:
The eSIM you received was valid and successfully activated, as confirmed in our system and through our support team.
Regarding the network speed, please note that performance can vary depending on location, coverage, and local infrastructure — especially in rural areas, which are often subject to weaker 4G signals regardless of the provider.
You used approximately 10GB, which aligns with normal usage for a 10-day "unlimited" plan. As explained in our policy, "unlimited" plans may be subject to fair usage, and speeds can be deprioritized depending on network congestion — especially with local roaming partners like Orange France.
When your phone was reset, this automatically deleted the eSIM, which is a technical limitation of all eSIMs, not just ours. In such cases, a new eSIM must be issued, which we did.
Our support team responded and provided a solution regarding your second eSIM. If you haven’t received a reply since your last email, we encourage you to check your spam folder or resend your message — we never intentionally ignore a customer.
We remain at your disposal to investigate further or to assist you if something is still pending.
Best regards,
The RapideSIM Team
Reply from Rapidesim.com
Thank you for your kind words! 😊
We’re glad you found our service helpful — our team is always here to support you.
Safe travels and see you again soon!
— The RapideSIM Team
thank you
thank you, Nadine for such a great experience. I enjoyed every single minute talking to you! I’m looking forward to more and more business with Rapidesim as your customer service is beyond expected. Thank you once again.
December 14, 2024
Unprompted review
eSim - did not work, ghosted me
Bought an eSim from them that did not work. Kept getting an error despite following all the right configuration. (Is simple enough, have set up and used many other eSims).
Reported the error. No resolution.
Asked for a refund. They ghosted me.
Wrote a review on their website. It's hidden/doesn't show.
Update:
1. Despite claiming to have made a refund I have not received any refund.
2. If they can identify the problem now, months after me reaching out to them (when I actually needed the help), they could have identified the problem back then, and resolved it.
July 31, 2024
Unprompted review
Reply from Rapidesim.com
Hello Sir,
We are sorry to hear about your dissatisfaction and would like to address your concerns.
eSIM Configuration: Our team has verified that the configuration steps provided are accurate and functional. We acknowledge your experience with other eSIMs but note that even small deviations from the instructions can sometimes lead to errors.
Resolution & Refund: Upon reviewing your case, we can confirm that your refund has been processed. We apologize if there was a delay in communication and assure you this is not reflective of our service standards.
Review Visibility: All reviews are subject to a brief moderation process to ensure relevance and authenticity. We do not hide genuine reviews, as feedback—positive or negative—is vital to our growth.
We aim to provide reliable and transparent service. Please feel free to reach out to support@rapidesim.com and share your order number with us.
Kind regards,
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Very good assistance
I appreciate the service and service after I bought the offer,
The team help me to activate the esim at 1AM (turkey) which is really good 👍 special thanks to Nada, she was so kind and helpful.
So I give 5/5 thanks to assistance 👌
September 14, 2024
Unprompted review
Reply from Rapidesim.com
Thank you so much for your review! 😊 We’re thrilled to hear that our team was able to help you activate your eSIM quickly! We’ll be sure to pass on your kind words to Nada, who will be delighted to hear them. We’re always here to assist you, anytime. We're wishing you a safe travel, and we look forward to supporting your next adventures with RAPIDeSIM! 💙✈️
Work very well
Work very well , fast assistance if you have any problem with the esim.
September 1, 2024
Unprompted review
Reply from Rapidesim.com
Thank you for your great feedback! 😊 We’re happy to hear that our service worked well for you and that you found our assistance fast and helpful.💙🙏🏻
eSim did not work and request for refund ignored
I set up the sim (as I have done with previous eSims). It is usually fairly simple. I am in IT so such configuration is easy for me.
However the sim did not work. I communicated over several days on email eventually asking for a refund. The response went in circles, never addressing the issue and ignored my eventual requests for a refund.
I wrote a review of my negative experience on their website...but this was never displayed (my guess is they do not display negative reviews).
I eventually had to pay for a local physical sim.
I do not recommend them. Plenty of other good service providers out there.
June 28, 2024
Unprompted review
Reply from Rapidesim.com
Hello,
We're truly sorry to hear about your experience with our eSIM and the service issues you encountered. At RapideSIM, we take pride in the functionality of our products and the quality of our customer support, and we regret that we did not meet your expectations this time.
It sounds like there may have been a specific issue with the eSIM setup or compatibility. We are continuously working to ensure our eSIMs are easy to configure and use, especially for those familiar with technology, like yourself. We apologize for any inconvenience this has caused and for the frustration regarding our customer service response. We aim to resolve all inquiries efficiently and transparently, and it seems we fell short in this instance.
Regarding your feedback on our review system, we assure you that we value honest customer feedback—both positive and negative—as it helps us to improve. It's concerning to hear your review was not displayed, and we will investigate this matter as we strive for transparency in our customer communications.
Please allow us another opportunity to resolve this for you. We invite you to reach out directly to our customer care manager at support@rapidesim.com so we can expedite your refund and discuss a possible solution to ensure your future travels are seamless with our service.
Thank you for your feedback, and we hope to regain your trust.
Best regards, The RapideSIM Team
Very good assistant i spoke with nadine…
Very good assistant i spoke with nadine and she was very helpful. I recommended
August 13, 2024
Unprompted review
Reply from Rapidesim.com
Thank you so much for your kind words and recommendation! 😊 We’re delighted to hear that Nadine was able to assist you and provide helpful support. We’ll be sure to pass along your compliments to her. If you need any further assistance, we’re always here to help. Safe travels! 🌍✈️
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The assistance service was efficient
The assistance service was efficient ! Thank u for your time and engagament
August 8, 2024
Unprompted review
Reply from Rapidesim.com
hank you for your kind words! 😊 We’re pleased to hear that our assistance service was efficient and that you appreciated our time and commitment. If you have any more questions or need further support, we’re always here to help. Thank you for choosing us, and we hope to assist you again in the future! 💙
Availability of the support team and…
Availability of the support team and prompt reply.
August 6, 2024
Unprompted review
Reply from Rapidesim.com
Thank you for your feedback! 😊 We’re glad to hear that you found our support team’s availability and prompt replies helpful. We strive to provide timely and effective assistance, and it’s great to know we met your expectations. If you need anything else, feel free to reach out. We’re here to help! 💙
What do I think about this company
Great price and technical support and I highly recommend them.
What else should I say when I talk about this company? I know that I can rely on them to help me with my situation no matter what
August 4, 2024
Unprompted review
Reply from Rapidesim.com
Thank you so much for your wonderful review! 😊 We’re thrilled to hear that you’re satisfied with our pricing and technical support, and we truly appreciate your recommendation. Knowing that you can rely on us to assist you in any situation is exactly what we aim for. If you ever need help or have any questions in the future, don’t hesitate to reach out. We’re always here for you! 💙
Definitely recommend it
Definitely recommend it. Cellular data was good and customer service was helpful and professional.
July 15, 2024
Unprompted review
Reply from Rapidesim.com
Thank you for your great feedback! 😊 We’re thrilled to hear that you found our cellular data service reliable and our customer service helpful and professional. Your recommendation means a lot to us. If you need any further assistance or have any questions, feel free to reach out. We’re here to support you! 🙏🏻
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Good service overall and very responsive
July 15, 2024
Unprompted review
Reply from Rapidesim.com
Thank you for your feedback! 😊 We’re glad to hear that you found our service overall good and our team very responsive. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re always here to help 🙏🏻
Highly recommend
Amazing Customer Service!!
It was so easy to use and good speed!
July 19, 2024
Unprompted review
Reply from Rapidesim.com
Thank you for the fantastic feedback! 😊 We’re thrilled to hear that you found our customer service amazing and that the eSIM was easy to use with good speed. If you have any more questions or need further assistance, feel free to reach out. We’re here to support you!💙
Sent me already used e-sim
They sent me e-sim which is already used at some other device so I could not activate it. They didn't want to send me normal unused e-sim- they didnt offer me any explanation. AVOID THIS PROVIDER!!
July 12, 2024
Unprompted review
Reply from Rapidesim.com
Thank you for sharing your feedback. We’re very sorry to hear about the issue you experienced with your eSIM. This is not the level of service we strive to provide. We would like to investigate this matter further and resolve it for you. Could you please reach out to us directly at support@rapidesim.com so we can address your concerns and provide a solution? We appreciate your patience and look forward to resolving this issue to your satisfaction.
Excellent experience
Fast and super useful customer services and the simcard never lose connectivity all the way from Madrid to Copenhagen.
June 13, 2024
Unprompted review
Reply from Rapidesim.com
Thank you for your wonderful feedback! 😊 We’re thrilled to hear that you found our customer service fast and useful, and that your eSIM maintained excellent connectivity throughout your journey from Madrid to Copenhagen. If you need any more assistance or have any questions, don’t hesitate to reach out. We’re here to support you!💙
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I never received my esim (later received a refund)
Jul-16-24 (order date May-18-24)
this is to update about my order - it seems that my case got attention after posting this review - thank you TrustPilot - and they issued a refund.
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Jul-15-24 (order date May-18-24)
I never received my esim. I placed my order in May 2024. In July I reached out to them asking about my order, and even though the order status on their site was showing 'confirmed/you *will* receive your esim' the service representative kept asking me to check my spam folder. after a few back and forth messages with the support rep, I asked for a refund, after which they stopped responding. basically they stole from me $35 and some precious time. Simply avoid them.
July 14, 2024
Unprompted review
Reply from Rapidesim.com
Thank you for updating us on your experience. We’re very sorry to hear about the delay with your eSIM and the frustration you faced during the process. We’re glad to know that the issue was eventually resolved with a refund. We take all feedback seriously and are continuously working to improve our service. If you have any further concerns or need additional assistance, please feel free to reach out to us directly at support@rapidesim.com. We appreciate your patience and hope to provide a better experience in the future. 💙
Amazing Customer Service!
Amazing Customer Service!!
It was so easy to use and good speed!
Highly recommend
July 15, 2024
Unprompted review
Reply from Rapidesim.com
Thank you so much for your kind words! 😊 We’re thrilled to hear that you found our customer service amazing and that the eSIM was easy to use with great speed. Your high recommendation means a lot to us. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again!
Good value and good support
Quick fast reply to my query. There are lots of esims around to choose from, but I would choose RapidEsim again, it was very easy to use, and they are a real company who are there to help if you do have any queries or problems. Thank you.
July 13, 2024
Unprompted review
Reply from Rapidesim.com
hank you for your feedback! 😊 We’re delighted to hear that you appreciated the quick and helpful responses to your queries. It’s great to know that you found our eSIM easy to use and valued our support. We look forward to serving you again and are always here to help if you need anything. Thank you for choosing RAPIDeSIM!
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