Bought an eSim from them that did not work. Kept getting an error despite following all the right configuration. (Is simple enough, have set up and used many other eSims). Reported the erro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It simply did not work though I followed the installation instructions exactly. I had to erase it and install the one from Revolut which worked immediately and flawlessly. I wrote the Rapid team and a... See more
Company replied
thank you, Nadine for such a great experience. I enjoyed every single minute talking to you! I’m looking forward to more and more business with Rapidesim as your customer service is beyond expected. T... See more
A very bad service. I have purchased an unlimited data for 14 days, it stopped in one day only.. I have write them to resolve the problem, they told me that I have erase the eSim and no refund. Sim... See more
Company replied
Company details
Written by the company
RapideSIM helps thousands of travelers around the world stay connected to the internet and make the best out of their trips. We offer hassle-free travel eSIM services, allowing you to stay connected without the need for physical SIM cards or expensive roaming fees. Purchase and activate your eSIM online, with access to high-speed internet in over 150 countries. Whether for leisure or business, RapideSIM ensures seamless global connectivity and top-notch customer support. Stay connected effortlessly with RapideSIM.
Contact info
Morocco
- rapidesim.com
2.5
Poor
54 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Works great, after a quick customer support chat
At first the qr code i got didn’t work and said it was expired, I contacted them about it and after sending a screenshot and talking for a bit got sent a new qr code which instantly worked.
July 11, 2024
Unprompted review
Reply from Rapidesim.com
Thank you for sharing your experience! 😊 We’re sorry to hear that you initially had issues with the QR code, but we’re glad to know that our team was able to quickly provide you with a new one that worked. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help and ensure you have a smooth experience!
Advertisement
best service
July 8, 2024
Unprompted review
This website saved my life
This website saved my life ! I arrived to barcelona at 2 am and i couldn't find my hotel but with this esim installed quickly i could use maps. I recommend it
February 20, 2024
Unprompted review
Reply from Rapidesim.com
Thank you so much for sharing your experience! 😊 We’re thrilled to hear that RAPIDeSIM helped you out when you needed it most. It’s great to know that the quick installation allowed you to navigate Barcelona with ease. Your recommendation means a lot to us! If you need any further assistance in the future, feel free to reach out. Safe travels!
THIEFTS
A very bad service. I have purchased an unlimited data for 14 days, it stopped in one day only.. I have write them to resolve the problem, they told me that I have erase the eSim and no refund.
Simply a very bad experience especially when i'm travelling and no internet connection available..
EVERYBODY MUST AVOID THEM. THIEFTS..
May 23, 2024
Unprompted review
Reply from Rapidesim.com
We’re truly sorry to hear about your experience and the inconvenience it caused during your travels. This is certainly not the level of service we strive to provide. We take feedback like yours seriously and would like to look into the issue further to understand what went wrong. Please reach out to us directly at support@rapidesim.com, and we will do our best to find a resolution. Your experience is important to us, and we’d like the chance to make it right.💙
Avoid, does not work.
Total joke. Wasted 48 hours trying to get SIM to work in Turkey, only getting 3G/LTE speed. They kept saying it will be fine … as it’s “synchroniszing”. Expensive mistake, had to find WiFi to write this review.
May 26, 2024
Unprompted review
Reply from Rapidesim.com
We sincerely apologize for the frustration you experienced with the eSIM in Turkey. We understand how important it is to have reliable internet, especially when traveling. Our goal is to provide the best service possible, and it’s clear we fell short in this case. We’d like to investigate the issue further and see what went wrong with your connection. Please reach out to us at support@rapidesim.com, and we’ll do our best to resolve this for you. We appreciate your feedback and hope to make things right.☺️
Advertisement
SCAM
The esim card never worked. At first the whatsapp support was very helpful, they answered me immediately and checked my settings. After none of their ideas worked out, they just advised me to be patient it will work for sure. It never did and I also javen’t received any answers to my messages after that. I tried to contact the mail support which was even worse. Just after seconds I received an automatically generated answer with a solution that had nothing to do with my problem. I bought an esim from maya mobile which worked immediately. This company is nothing but a scam.
May 25, 2024
Unprompted review
Reply from Rapidesim.com
Hello,
We’re sorry to hear about your experience and truly regret that the eSIM didn’t work as expected.
Our support team did assist you promptly at first, and we understand your frustration when the situation remained unresolved. However, we’d like to clarify that we never stop responding intentionally — if you haven’t heard back from us, it’s possible our reply landed in your spam or promotions folder.
As for the automatic email you received: it’s a first response to help with the most common issues, but we always follow up manually. We're sorry if the initial reply didn’t match your case.
Please know that our eSIMs are used successfully by thousands of travelers. But as with any digital product, compatibility and performance can vary depending on the device, network coverage, and local conditions. We would be happy to investigate further and find a solution or compensation.
Feel free to contact us again — we’ll make it right.
Best regards,
The RapideSIM Team
It simply did not work
It simply did not work though I followed the installation instructions exactly. I had to erase it and install the one from Revolut which worked immediately and flawlessly. I wrote the Rapid team and answered after a few days that I should not have erased the esim because there would be no refund. So, bad experience.
May 10, 2024
Unprompted review
Reply from Rapidesim.com
We’re very sorry to hear about your experience and the difficulties you had with the eSIM. We understand how frustrating it can be when things don’t work as expected, especially when you're traveling. While eSIMs do have certain limitations once erased, we regret that this wasn’t resolved to your satisfaction. Please reach out to us at support@rapidesim.com, and we’d be happy to review the situation again and see if we can offer further assistance. Your feedback is important, and we’re committed to improving our service.☺️
I traveled to Norway the last 2 weeks
I traveled to Norway the last 2 weeks, and RAPIDeSIM was a life saver. The internet was fast and I was able to share data with my daughter as well.
April 21, 2024
Unprompted review
Reply from Rapidesim.com
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that RAPIDeSIM was a lifesaver during your trip to Norway and that the fast internet allowed you to stay connected and share data with your daughter. Your satisfaction is our priority, and we’re glad we could be a part of your journey. If you need any assistance in the future, don’t hesitate to reach out. Safe travels! 💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.