rapidflowflextest.co.uk Reviews 23

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I purchased a Strep A test from this company on 14th November and paid £4.96 extra for express delivery (38% of the total cost), as the test was time critical. The item was delivered on 5th December a... See more

Rated 4 out of 5 stars

Similar experience to previous reviewer when I recently ordered 14 tests (the ones delivered all had expiry dates just 3 months away). But when I complained, I received a reply quickly from Toni, the... See more

Rated 5 out of 5 stars

Our tests came within 24 hours as required. When I called I spoke to a lovely lady who could not be more helpful if she tried. Fantastic customer service.

Rated 5 out of 5 stars

All the things you’d expect but rarely get - easy to order, quick delivery, quality packaging and product, simple to use, great support

3.7

Average

TrustScore 3.5 out of 5

23 reviews

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Rated 1 out of 5 stars

'Express' delivery took nearly 1 month - no customer service response

I purchased a Strep A test from this company on 14th November and paid £4.96 extra for express delivery (38% of the total cost), as the test was time critical. The item was delivered on 5th December after a lot of fake 'tried to deliver' emails - not only was it NOT express - the test was now of no use whatsoever. I have tried to contact them several times to request a refund, without even the courtesy of a response. I would never deal with this company again. The delivery emails say 'Your Bestie order has been delivered' don't know who they are?

November 14, 2024
Unprompted review
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Rated 3 out of 5 stars

Very short expiry

Quick to send but expiry dates absolutely useless. I’ve just had Covid and wanted to replenish my tests and they all expire in 8/10/23 so a total waste of money. I’ll give them to family & friends in the hope they get used.

August 21, 2023
Unprompted review
Rated 4 out of 5 stars

Good experience overall

Similar experience to previous reviewer when I recently ordered 14 tests (the ones delivered all had expiry dates just 3 months away). But when I complained, I received a reply quickly from Toni, the Operations Manager, who dispatched a further 7 tests with longer dates (May 24) free of charge. Dispatch and shipping of the order had been speedy and efficient. So overall, a positive experience. Note that the company using this website name is actually bestieppe.co.uk.

July 12, 2023
Unprompted review
Rated 3 out of 5 stars

Short expiry date!

I bought the Self-Testing Antigen Rapid Test. Shame, short expiry date, and was not informed. I needed some now and stocked up as they normally lasts a year, for the rest of winter, but now useless, and a waste of my money as will expire in four months. So not happy.

June 28, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent

Great product easy to use, instructions were very clear, also arrived within a day of order

June 15, 2023
Unprompted review

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