Rapid Loans Reviews 37

TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 5 out of 5 stars

Applied for a loan last year and unfortunately was declined but was given steps to reapply at a later stage with the nod that if I were to do said steps, they would approve... voila, applied 6 m... See more

Company replied

Rated 1 out of 5 stars

Went though Driva to get matched with this company, got emails saying “Great news — your personal loan application looks great “ To saying unfortunately they weren’t able to give me a loan Why m... See more

Company replied

Rated 1 out of 5 stars

Absolute scam had 759 credit score then applied now 430 credit score and didn’t even get the loan, they scam refer you to 3 other places Now finance and driver loans even put up a 5k car for the 10k l... See more

Company replied

Rated 5 out of 5 stars

Great service, Assisted me when no one else would. Greatly appreciated. Was given a follow up call before first payments were due, making sure I was happy with dates etc. The lady was very frien... See more

Company replied

Company details

  1. Car Finance and Loan Company

Written by the company

At Rapid, we’re here to help you ‘Unlock the Road Ahead’ with personal and auto loan options that feel straightforward, supportive and designed for real life. Since 2003, we’ve helped more than 50,000 Australians fund what matters most — whether that’s upgrading the car, refreshing the home or planning that dream holiday. Our focus is on flexibility and reliability. We understand that everyone’s circumstances are different, so our auto and personal loan products are built to give you options that fit your needs. Our secure online portal allows you to upload your essential application documents quickly and conveniently, and our team is here to guide you at every step. As a trusted lender with over two decades of experience, we’re proud to support Australians in moving forward with confidence. At Rapid, we make borrowing feel easier and more transparent, so you can focus on the next chapter — wherever the road is taking you.


Contact info

3.5

Average

TrustScore 3.5 out of 5

37 reviews

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1-star

Replied to 69% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent experience

Overall excellent experience with the team.

November 25, 2025
Unprompted review
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Reply from Rapid Loans

Great to hear and thank you for sharing Rose.

Rated 5 out of 5 stars

Great experience with the lovely girl…

Great experience with the lovely girl in the customer service team. Very patient and explained everything in detail.

November 19, 2025
Unprompted review
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Reply from Rapid Loans

Fantastic to hear, thank you for sharing your positive experience Conny. It's much appreciated.

Rated 5 out of 5 stars

Quick and easy loan approval

Quick and easy loan approval, lovely people. So far everything is great

November 18, 2025
Unprompted review
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Reply from Rapid Loans

Thanks so much for the positive review, Emma. Glad to hear everything is going well so far.

Rated 5 out of 5 stars

Carmen awesome to deal with

Friendly service helpful above and beyond to make it easy for me to navigate and understand carmen is awesome to deal with thank you

November 11, 2025
Unprompted review
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Reply from Rapid Loans

This is so great to hear! Thanks for sharing your review, Craig :)

Rated 1 out of 5 stars

THINK TWICE!

Even if you have to enter into a hardship arrangement they will still continue with 22% interest and 15% arrears fee. I’ve been paying this loan off forever, I’ve experienced homelessness a few times due to the change in economy (I’m a single mum) my loan actually went backwards this year by about 2.5k I’ve had it for 5 years and I haven’t touched the principal. SHOP AROUND! I’ve been bounced between collection officers, sent links I can’t open and as a result had hardship applications unapproved with no empathy or understanding or review of my financial situation. I get its dog eat dog out here but actual banks care more about their customers business. Just think twice!

November 6, 2025
Unprompted review
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Reply from Rapid Loans

Hi Madison, sorry to hear about your experience and the challenges you’ve been facing. This sounds like a difficult situation, and we'd like to try to help. I’ve shared your feedback with our Hardships Manager, who will reach out to you today to discuss your options and see how we can best support you.

Rated 1 out of 5 stars

Absolute scam had 759 credit score then…

Absolute scam had 759 credit score then applied now 430 credit score and didn’t even get the loan, they scam refer you to 3 other places Now finance and driver loans even put up a 5k car for the 10k loan and nothing false advertisement…. Once I sell my inherited property I will be seeking a law suit. Don’t care if I loose it all on this they will pay.

November 3, 2025
Unprompted review
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Reply from Rapid Loans

I’m sorry you've had a bad experience. Loan decisions are based on a range of factors. We would be happy to explore this further with you. You can email customerservice@rapidloans.com.au with your name and a good time to call so we can escalate this for review.

Rated 1 out of 5 stars

Unresponsive.

November 4, 2025
Unprompted review
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Reply from Rapid Loans

Hi Kelly, I’m sorry to hear you’ve found us unresponsive - that’s certainly not the experience we want for our customers. Our customer experience team would be happy to look into this for you. Please call 1300 727 431 or email customerservice@rapidloans.com.au

Rated 1 out of 5 stars

Unresponsive from documentation collection

Went through the whole process and supplied all documentation. No response from them.

October 10, 2025
Unprompted review
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Reply from Rapid Loans

Hi Elaine, sorry you’re still waiting to hear from us. If you are still waiting for a response, please call 1300 727 431 or email customerservice@rapidloans.com.au and we can take a closer look at where your documentation is at in the process or put you in touch with one of our sales agents.

Rated 1 out of 5 stars

Stay away

Do not go with rapid loans.they sold me junk insurance,which they refunded but now I have to pay an invoice of $649 which I don't mind playing,ive emailed them about a refund on the 22% interest I've been paying on a $15500 instead of the $13500 loan which totals nearly $1000 over 22 months, but they won't reply I will be advising my solicitor if they don't get back to me.please stay away from this mob.also they lie, and this I have proof of.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

The Best, Give them a GO !

The Best. Can’t fault them. I was referred to Rapid Loans through Driva and I was blown away at how quick they approved my loan when others said NO.
Highly Recommend.

March 25, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT GO WITH THEM

DO NOT GO WITH THEM! DO YOUR RESEARCH! The absolute worst experience. I am trying to lower my costs by buying a new car, so i am trying to sell my car, but rapid loans won’t release my car so i can sell it. which now i’m stuck with paying high debt with the current cost of living crisis. If you want to be able to move money around in your day to day life. DO NOT GO WITH RAPID LOANS, they will absolutely ream you until you are in a financial distress. they are the worst company i have ever had to deal with when it comes to finance!
if i could rate negative stars, i absolutely would. and their team just degrades you when you talk to them, they act like their superior and talk down to you like you know nothing.

Unprofessional and worst service ever!

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

I found the whole process easy

I found the whole process easy, fast and efficient. Carmen my case manager was amazing. Professional and very helpful.
Highly recommend talking to Carmen if you’re contemplating taking out a loan with Rapid.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Sarah D is absolutely fantastic

Sarah D is absolutely fantastic, her communication, information and commitment to help those in need is something special. I couldn't of asked anything else from Sarah. She was amazing from start to finish. Thank you again!

January 17, 2025
Unprompted review

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