Rapid Scooter Master Reviews 

469
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff for providing clear explanations, friendly guidance, and very prompt, skilled repairs. Consumers also highlight the outstanding customer support and affordable pricing available across a wide selection of high-quality electric bikes and scooters. Some reviewers were not happy with the repair service, specifically noting frustrating issues when trying to claim warranty support or get meaningful assistance with unresolved technical problems. A few other people experienced recurring mechanical faults and felt that the communication regarding product defects and store policies could be handled much better.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable about their products.... See more

Service

Customers consistently note positive experiences with service, highlighting fast repairs, helpful staff, and... See more

Product

People report positive experiences with product, noting that items arrive as described and are packaged well... See more

Customer service

Users describe positive interactions with customer_service, highlighting helpful and professional support... See more

Price

Reviewers highlight positive aspects of price, consistently praising affordable costs and the best rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called them up after receiving my order from an online store because I had some questions about the battery ignition. The young gentleman I spoke with was very kind and explained everything clearly.... See more

Company replied

Rated 5 out of 5 stars

Dropped off my Dualtron eagle pro at 10am collected it same day at 4pm Work they carried out, new controller fitted , new throttle cable supple and fit, new brake callipers and disks and pads fi... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 kukirin G3 pro’s and arrived 2 days later brilliant service! Had air in one of the back hydraulic brakes so Fred ordered me a bleed kit to be delivered to my house and i bled the brake... See more

Company replied

Rated 5 out of 5 stars

I found this bike shop for repairs after having issues with a other local bike shop. I've been really impressed by their workmanship and pricing. I'd recommend these guys to anyone who wants a job wel... See more

Company replied


Company details

  1. Motor Scooter Dealer
  2. Bicycle Repair Shop
  3. Bicycle Store
  4. Scooter Repair Shop

Written by the company

Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.


Contact info

4.8

Excellent

TrustScore 5 out of 5

469 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(469)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

1star review

I had Ienyrid es1 one day.first day went on it started having problems 1) kept having a squeaking and grinding noise phone then up at to send a video in to show them they told me that’s normal just need some wd40 on it but it didn’t stop it then 2) only done 15miles on but needed charging so first time charge but it wasn’t charging there was nothing going through to charge it but they was trying say it was the charger there is nothing wrong with charger as the green light was on when it goes on charge it supposed to go to red but it didn’t . Just use cheap parts recycled that’s the problem 1 start review

May 29, 2025
Unprompted review
Rapid Scooter Master logo

Reply from Rapid Scooter Master

Hi John.

I am sorry your experience did not meet your expectations.

You reached out to us regarding the squeaking noise on your scooter which we helped quickly you by showing you which screws need tightening. You later complained your scooter is not charging. For this we arrange a free collection of the scooter, we tested it and found no issues with the charger.

Nevertheless you were refunded in full for your convinience.

I trust the matter is resolved and wish you all the best. If there's anything else reach out to our support team, we'd be glad to help with anything else.

Warm regards,
Rapid Scooter

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Rated 5 out of 5 stars

If your looking for a scooter this guys…

If your looking for a scooter this guys have got you fast delivery and the people were very helpful and honestly it one of the best place to buy a scooter form. I would like to thank the guy with the g2 max who showed me this website

May 30, 2025
Unprompted review
Rapid Scooter Master logo

Reply from Rapid Scooter Master

You are awesome, thanks for the review

Rated 5 out of 5 stars

Good

Good. Very helpful

May 28, 2025
Unprompted review
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Reply from Rapid Scooter Master

Thanks

Rated 5 out of 5 stars

Ordered a scooter from these guys and…

Ordered a scooter from these guys and it came basically straight away. When it arrived I struggled with the setup. Gave them a call and got sorted in 5 mins. It’s a dualtron mini and I’m more than impressed with the preformance and quality

May 20, 2025
Unprompted review
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Reply from Rapid Scooter Master

Thanks!

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Rated 5 out of 5 stars

Their service is amazing

Their service is amazing
Friendly and skillful staff fix my bike in no time

Highly appreciate and thankful to team and customer service as well

May 8, 2025
Unprompted review
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Reply from Rapid Scooter Master

Thank you so much

Rated 5 out of 5 stars

Great customer service

Great customer service, very good delivery time and communication and the product was In great condition. Thanks guys

April 29, 2025
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Reply from Rapid Scooter Master

Thank you so much

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Rated 5 out of 5 stars

I got sent my scooter with a fault but I got great customer service in resolving the problem !

I unfortunately got sent a scooter with a little issue, but rapid scooter master helped me out straight away offering to send out a brand new one and I send back my faulty one, 10/10 super reliable company, great customer service

April 25, 2025
Rapid Scooter Master logo

Reply from Rapid Scooter Master

Hi Oliver, I am sorry to hear that you're facing an issue with your scooter. Please reach out to our support team on info@rapidscooter.co.uk or Phone line on 020 7072 2847, we'd be happy to resolve any issues for you right away.

Rated 4 out of 5 stars

Happy with the scooter.

Happy with the scooter.
I’ve have my scooter IENYRID M4 pro s+ for like 2/3 days now I use it to get to work and back, good quality and fast scooter the negative I’ll say is the battery doesn’t last too well for long journeys and when making the purchase it said it would come with a free helmet and lock but they didn’t arrive.
Overall happy with my scooter so far!

April 28, 2025
Rapid Scooter Master logo

Reply from Rapid Scooter Master

Thank you so much

Rated 5 out of 5 stars

Writing here to say these guys are…amazing

Writing here to say these guys are absolutely amazing, I spoke to sanj all the way through about my cable that fed my motor got stuck in my wheel

They was kind enough to send out a replacement motor for me as this wasn’t my fault and neither the company’s

Thanks guys again ur amazing :)

April 29, 2025
Unprompted review
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Reply from Rapid Scooter Master

You are awesome man! thanks a lot!

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Rated 5 out of 5 stars

Went to the store as a screw in my new…

Went to the store as a screw in my new bike had rounded and I needed it removed. The team helped me out within 5 minutes free of charge! Friendly team and great for the local community. Appreciate the help!

April 28, 2025
Unprompted review
Rapid Scooter Master logo

Reply from Rapid Scooter Master

Thanks a lot!

Rated 5 out of 5 stars

Good people and work fast

They work fast and give advices how to take care of your bike or scooter.
And they clean your bike or scooter just ask nicely, they give discounts too.

Best shop to buy or repair electric bikes and scooter.

Fred is one of the best.

April 14, 2025
Unprompted review
Rapid Scooter Master logo

Reply from Rapid Scooter Master

Thank you so much, stay safe!

Rated 5 out of 5 stars

Great experience all round

Great experience all round
Many thanks to Fred and the team for the top notch service, would highly recommend for all biking needs

April 14, 2025
Unprompted review
Rapid Scooter Master logo

Reply from Rapid Scooter Master

Thank you so much, stay safe!

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Rated 4 out of 5 stars

Great scooter

Great scooter, altho a bit too much packaging and delivery updates were unclear, also for the price of the products next day delivery would be welcomed. However for the product itself I have no complaints as of yet.

April 2, 2025
Rapid Scooter Master logo

Reply from Rapid Scooter Master

Thank you so much, stay safe!

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