Rarewaves Reviews 14,095

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 3,815 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, especially music and movies, often finding items at competitive or unbeatable prices that are hard to locate elsewhere. Many appreciate the excellent customer service, noting quick and adequate responses to issues, with problems often resolved immediately. The products generally arrive well-packaged and in good condition, with some reviewers highlighting the care taken in wrapping items. However, some customers also noted that delivery times can be long, with some orders taking weeks to arrive, and a lack of tracking information for parcels was a common concern. A few other people also felt that packaging could be insufficient, leading to damaged items, and some experienced issues with orders being shipped in multiple packages without prior notification.

What people talk about most

Product

Consumers find product quality to be positive, with many reviewers stating that items were as described,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing frustration over slow... See more

Price

Reviewers highlight positive aspects of price, with many finding prices to be good, fair, and competitive,... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers consistently reporting positive... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent, helpful, and kind support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rarewaves selection of movies is top shelf at competitive rates. The only minor downside was not being able to track parcels. A whole world away in New Zealand, where supply chains come to die, we get... See more

Company replied

Rated 4 out of 5 stars

I enjoy expanding my music collection with purchases from Rarewaves. This is due to the large collection of music on Blu-ray, making them the cheapest provider in many cases. However, you do need to b... See more

Company replied

Rated 5 out of 5 stars

This is simply THE BEST shop for CDs, Blu-rays and other stuff like this. I have ordered many things from them and it always arrived nicely packaged, for a great price and completely new. If there was... See more

Company replied

Rated 5 out of 5 stars

I have had delivery problems before and to avoid any drawn out issues, the moment I receive an order which is not complete I email Rarewaves to notify them of the missing items. In those instances... See more

Company replied


Company details

  1. DVD Store
  2. Book Store
  3. CD Store
  4. Discount Store
  5. Music Store
  6. Record Store

About Rarewaves

Written by the company

Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.

Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.

We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.

Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!

Visit Our Website View Our OffersView Pre-Orders

Rarewaves.com

Written by the company

Delivery
The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A good experience with this seller

A good experience with this seller. The album was out of stock due to high demand, but I got notified as soon as the stock arrived and received the cd in perfect condition soon after

May 20, 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 3 out of 5 stars

Good stock of vinyl, but...

Good stock of vinyl, sometimes very expensive for the rarer albums.

May 19, 2026
Rarewaves logo

Reply from Rarewaves

Hello there

Thanks so much for taking the time to leave us a review.

We're sorry to hear that you felt our pricing was expensive. We continually review our costs to ensure we offer the best value we can, and we appreciate you taking the time to share your perspective.

Have a great weekend!

Best Wishes,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Great service as always.

Great service as always.
Quick delivery and great price.
Thanks again.

May 19, 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Customer service

My order was delayed through no fault of seller contacted him a got an immediate response and courteous nice to have the personal touch when dealing with customers no hesitation in doing business again William Shea Kilkenny Ireland

June 18, 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for sharing your experience!
We hope you enjoy your new product.
Best wishes,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

I tried and found it

I could find the music i was looking for at a fair price and a reasonable shipping.
And being able to choose among a wide cataloge.

May 12, 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Very good catalogue

Very good catalogue, good prices, low shipping fares, intesting discount policies and reasonable delivery times. Repeat customer.

May 19, 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for sharing your experience!
We hope you enjoy your new product.
Best wishes,
Sophie
Customer Care Team
Rarewaves

Rated 4 out of 5 stars

5 stars for 99% of the orders

5 stars for 99% of the orders
1 star for one order which has not been delivered as ordered and for which refund process is a nightmare

May 19, 2026
Rarewaves logo

Reply from Rarewaves

We really appreciate your review, thank you.
Have a great day!
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Cheap and easy

Great cheap prices, fast shipping to international, fast and helpful customer service.

June 18, 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Very good!

Had the newly-announced item I wanted, it was easy to order, they kept me updated via email, and the item arrived packaged well.

May 20, 2026
Rarewaves logo

Reply from Rarewaves

Thanks so much for your 5 star review!
We really appreciate it.
All the best,
Sophie
Customer Care Team
Rarewaves

Rated 4 out of 5 stars

Great selection

Great selection of CD's ,DVDs and LP's

May 18, 2026
Rarewaves logo

Reply from Rarewaves

We really appreciate your review, thank you.
Have a great day!
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 1 out of 5 stars

I didn’t get my shipment

I didn’t get my shipment it. Also I think my shipment is lost no tracking number. No nothing.. This is not the good way to trade a new customer. This is my first and last time I from your website I’m sorry.

May 21, 2026
Rarewaves logo

Reply from Rarewaves

Hello there

Thank you for your review.

We are really sorry to hear this.

We have your contact details and our Customer Care Team will be in touch shortly, to offer assistance.

Apologies again for the inconvenience caused and we look forward to talking to you soon.

Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 4 out of 5 stars

Perfect reliable service ans support

Perfect reliable service ans support, inspight a too long delivery

June 11, 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

We really appreciate your review, thank you.
Have a great day!
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

great company

great company

May 19, 2026
Rarewaves logo

Reply from Rarewaves

Thanks so much for your 5 star review!
We really appreciate it.
All the best,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Great customer service

Great customer service
Great products
Took a little time but not so bad

June 18, 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Thanks so much for your 5 star review!
We really appreciate it.
All the best,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Great service

Great service. Quick delivery. Cheap pricing for CD'S that I'm unable to find elsewhere.

May 21, 2026
Rarewaves logo

Reply from Rarewaves

Thanks so much for your 5 star review!
We really appreciate it.
All the best,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Got the Doctor Movie in 4K delivered to…

Got the Doctor Movie in 4K delivered to Tennessee USA very fast for an affordable price and shipping. Rarewaves is my first choice for UK originated content I cannot get in the USA.

May 20, 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for sharing your experience!
We hope you enjoy your new product.
Best wishes,
Sophie
Customer Care Team
Rarewaves

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