Just found this company and it made my day. They have a great selection of wines. More importantly for me they stock some wines that can be difficult or impossible to find on the high street. Their cu... See more
Company replied
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See what reviewers are saying
It starts with an interesting and well constructed wine list but the outstanding feature was the customer service on a relatively small first order. The carrier didn’t perform well (broken bottle and... See more
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Ratcliffe & Co had the wine I wanted at a competitive price. Online ordering was easy and communication great. The wines were despatched quickly and arrived as scheduled. Oh and did I mention the wi... See more
Company replied
Outstanding service, I had a problem with the delivery driver not delivering on the correct day. This company spoke to me over the phone, no robots, genuine good business people. Eventually got my ord... See more
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Company details
Written by the company
Well, if you’re looking to find out more about us, then you’re in the right place. We are Ratcliffe & Co Wines, a small family run business based in the heart of Norfolk. After working on various projects within in the food and drink industry, our passion for wine has built-up over a long period of time. We decided to take it to the next level in 2016 which is when Ratcliffe & Co Wines was born. Our core aim is to showcase some of the most fascinating wines at great prices. We never compromise, all our wines are of exceptional quality, some of them even gracing the wine lists of Michelin-starred restaurants and venues not just in the UK, but across the globe. Our portfolio consists of some of the finest family run producers and wineries from around the world, we have over 1,000 wines, including classic world wine regions, as well as some exciting hidden gems from emerging regions. Our ambition is to grow by encouraging the wine lovers of the UK to come on this journey with us, taking the opportunity to discover more of your favourite varietals and maybe some unfamiliar ones too. We are a little company with big ambitions, however, we always place our customers’ needs at the heart of everything we do; for us it’s about providing that personal touch, endeavouring to make every contact or transaction we have informative and enjoyable.
Contact info
1 Moors Farm Cottages, Marsh Road, PE14 8PW, Outwell, Norfolk, United Kingdom
- 07777132028
- info@ratcliffe-co.com
- ratcliffe-co.com
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Great service great wine thank you
Great service great wine thank you, very keen prices too😃
September 2, 2025
Reply from Ratcliffe & Co Wines
Thank you for your kind review. We appreciate your feedback.
Delivery took over 7 days .I mailed…
Delivery took over 7 days .I mailed them on Sunday evening approx 10:30 pm to enquire when I should expect delivery. Very impressed I had a response almost immediately.
Was advised dispatch would be on Monday for delivery Tuesday.
Monday got a call informing me DHL had broken the package.. ( No fault of the supplier ).
The wine was for a Birthday present, so requested a replacement to be dispatched. When the wine arrived it was a Blush variety and not the white wine originally ordered.. Not the best experience, but did appreciate the prompt personal contact . I decided not to pursue further rectification. Tried the Blush wine it was very pleasant …
August 11, 2025
Reply from Ratcliffe & Co Wines
Hi John, thank you for your review. We apologise again for the problems you had with your delivery.
Knowledgeable about wine …
Very quick to respond to questions found them very helpful and informative
August 4, 2025
Reply from Ratcliffe & Co Wines
Thank you for your kind review. We appreciate your feedback.
Always friendly and super efficient.
July 31, 2025
Reply from Ratcliffe & Co Wines
Thank you for your kind review. We appreciate your feedback.
Reply from Ratcliffe & Co Wines
Thank you for your kind review. We appreciate your feedback.
Glenn kept us upto date with the status…
Glenn kept us upto date with the status of our delivery.
July 7, 2025
Reply from Ratcliffe & Co Wines
Thank you for your kind review. We appreciate your feedback.
Excellent wines and first rate service.
Excellent wines, first class service with friendly, knowledgeable assistance. Top marks.
July 23, 2025
Reply from Ratcliffe & Co Wines
Thank you for your kind review. We appreciate your feedback.
Great company very friendly would …
Great company very friendly would recommend and will be buying again soon
July 17, 2025
Reply from Ratcliffe & Co Wines
Thank you for your kind review. We appreciate your feedback.
Reply from Ratcliffe & Co Wines
Thank you for your kind review. We appreciate your feedback.
Reply from Ratcliffe & Co Wines
Thank you for your kind review. We appreciate your feedback.
Performed as expected
Performed as expected. Prompt, reliable. Look forward to trying the wines.
July 7, 2025
Reply from Ratcliffe & Co Wines
Thank you for your kind review. We appreciate your feedback.
I placed my order and forgot about it
I placed my order and forgot about it. The rest was down to Ratcliffe and Co. Informing me at every stage of order movement, efficient and quick.
July 2, 2025
Reply from Ratcliffe & Co Wines
Thank you for your kind review. We appreciate your feedback.
Reply from Ratcliffe & Co Wines
Thank you for your kind review. We appreciate your feedback.
Reply from Ratcliffe & Co Wines
Thank you so much for your review. We really appreciate your feedback.
Reply from Ratcliffe & Co Wines
Thank you so much for your review. We really appreciate your feedback.
Reply from Ratcliffe & Co Wines
Thank you very much for your review.
Happy with service - eventually!
Our first order was damaged in transit so wasn't delivered, we subsequently had a replacement sent through. We had very good communication with the company from Glenn who updated us about the issues and was very apologetic.
May 12, 2025
Reply from Ratcliffe & Co Wines
Thank you very much for your review.
Fast and efficient service
May 14, 2025
Reply from Ratcliffe & Co Wines
Thank you very much for your review.
Good communication with us
Good communication with us. Prompt delivery and robust packaging. So pleased to have found a uk distributor of Chilean wines if quality.
May 7, 2025
Reply from Ratcliffe & Co Wines
Thank you very much for your review. We appreciate your feedback and are glad you're happy with the service. Enjoy your wine.
It would have been helpful if when you…
It would have been helpful if when you couldn’t for fill an order that you suggested an equivalent wine to qualify for a discount
April 23, 2025
Reply from Ratcliffe & Co Wines
Hi David, thank you for your order and review. We appreciate the feedback. I just thought I would explain that there is a minimum order value of £75 to qualify for the £10 off discount. However, as your first order didn't meet that criteria, you will still be eligible for the discount if you wish to purchase with us again in the future. We hope you enjoy the wine. Many thanks, Josh
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