Rategenius Reviews 

4,156
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the professionalism and helpfulness of the staff. Customers consistently praise the excellent customer service, noting that agents are responsive, honest, and go above and beyond to assist with the process. The service provided is frequently described as efficient and smooth, with many appreciating the clear communication and quick handling of their needs. Reviewers also found the user experience to be straightforward and easy, making complex processes feel simple and stress-free. Many people were satisfied with the pricing, specifically mentioning significant savings and lower interest rates achieved through the company's assistance. However, some customers also noted issues with misleading information regarding loan approvals and unexpected hard inquiries on their credit.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and extensive... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Service

Users describe positive interactions with service, highlighting the quick, efficient, and professional... See more

User experience

People report positive experiences with user experience, consistently describing the process as easy, smooth,... See more

Price

Clients share positive opinions on price, with many reviewers reporting lower APRs and monthly payments after... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of the best out there, really professional and helpful. I'll really appreciate Felicia Byrd who guided me all along and literally held my case like it was her personal, really responsive and hone... See more

Rated 5 out of 5 stars

Andy was wonderful! He was so helpful, polite and stayed in contact through the whole process. They were able to get my car payment $150 less than what I was paying and in this economy $150 is a big c... See more

Rated 5 out of 5 stars

Huge thanks to Tyler for helping me refinance my vehicle. His professionalism, attention to detail, and clear communication made a complicated process feel simple. He truly went above and beyond, and... See more

Rated 5 out of 5 stars

Good morning Rategenius! I will have to say Wow, this is an incredible company… Joshua Briseno and his team worked very hard and quickly to make this loan happen. Joshua went above and beyond, very p... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Headquartered in Austin, Texas, rateGenius has been driven to help people save money for 20 years. With a massive lender network of over 150 financial institutions in all 50 states, rateGenius helps find people better auto loan rates through refinancing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(4,156)

135 reviews in the last 12 months

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Rated 5 out of 5 stars

I had an outstanding experience!

I had an outstanding experience with Nikole during my loan refinancing process. She was incredibly attentive and kept me informed with detailed updates every single day. Her excellent customer service made the entire process smooth and stress-free. Highly recommend her!

March 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Great company

Great company! They helped get my car refinanced by lowering payment and including gap insurance. They are very professional and expedient with the whole process! Thanks, Rate Genius!

February 27, 2026
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Rated 4 out of 5 stars

Dennis was wonderful walking me through…

Dennis was wonderful walking me through the entire process, he was friendly, personable, and knowledgeable and would recommend him to anyone calling rate genius. The only reason for the 4 star was I went through the whole process to notarize the documents online w/ their notary to later find out it had to be done in person with my husband and it was costly to notarize everything we needed.

February 23, 2026
Unprompted review
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Rated 5 out of 5 stars

One of the best out there

One of the best out there, really professional and helpful. I'll really appreciate Felicia Byrd who guided me all along and literally held my case like it was her personal, really responsive and honest.
Thank you so much.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Flawless experience!

Andy was wonderful! He was so helpful, polite and stayed in contact through the whole process. They were able to get my car payment $150 less than what I was paying and in this economy $150 is a big chunk to be able to use towards something else. I highly recommend using Rategenius!

January 28, 2026
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Rated 5 out of 5 stars

Complicated, yet simple

Huge thanks to Tyler for helping me refinance my vehicle. His professionalism, attention to detail, and clear communication made a complicated process feel simple. He truly went above and beyond, and I’m very thankful for his support. Highly recommend working with him.

February 5, 2026
Unprompted review

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