Absolutely the WORST ticket broker in the entire country. They charge you but don't deliver and then try bait and switch with inferior tickets. Their customer service is offshore in Venezuela or some... See more
Company replied
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See what reviewers are saying
First time visiting Rocket Mortgage Field House as well as picking seats via Seat Geek. The transaction was super smooth and tickets came within seconds of paying. The Club seats were amazing! Perfect... See more
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Stay far, far away from this platform. Highly likely you'll not see your tickets. And they'll use bizarre language like "industry practice to deliver 24 hours before the event" to try and con you into... See more
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Bought tickets for a hockey game. Saved a bit of cash for seats in exact same spot compared to other 3rd party resellers. Though it is in USD it took a few hours to process the charge and the exchange... See more
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Company details
Information provided by various external sources
Need tickets? Browse more than 50,000 in-seat photos, compare more than 3 million ticket listings and use SeatScore™ technology to get the best seats! Have tickets? Help your fellow fan by uploading photos and rating your seats after your event!
Contact info
West Merchandise Mart Plaza 222, 60654, Chicago, United States
- rateyourseats.com
3.1
Average
191 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from RateYourSeats.com
Hi Steffan,
Thanks for taking the time to leave a review. We're sorry to hear your promotional discount was not applied to your order. We'd be happy to take a closer look at this for you if you're able to send us a message at hi@rateyourseats.com with additional information on which promotion you were trying to apply!
Warm regards
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Great tickets and prices and Fast…
Great tickets and prices and Fast Shipping
March 4, 2024
Unprompted review
Reply from RateYourSeats.com
Hi Lolo,
Thanks for taking the time to leave a review. We're happy to hear we were able to help you find great tickets that were shipped quickly and we hope you enjoy your event! If we can provide any additional assistance or order information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
Reply from RateYourSeats.com
Hi Mark,
Thanks for taking the time to leave a review. We're happy to hear the ticket-buying process was easy and straightforward with us and we hope you enjoy your event! If we can provide any additional assistance or order information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
The process was seamless and quick
The process was seamless and quick. We cannot wait to take my granddaughter to the circus. Thank you for making this happen.
March 2, 2024
Unprompted review
Reply from RateYourSeats.com
Hi Yvonne,
Thanks for taking the time to leave a review. We're happy to hear the ticket-buying process was seamless and quick and we hope you enjoy the circus with your granddaughter! If we can provide any additional assistance or order information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
I don’t expect to buy tickets from a…
I don’t expect to buy tickets from a person who didn’t actually own them at the time in an artist pre-sale. Scalper tactic?
February 28, 2024
Unprompted review
Reply from RateYourSeats.com
Hi Consumer,
Thanks for taking the time to leave a review. There are a few ways individual sellers can access inventory. If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
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FRAUD
FRAUD! Don't use RateYourSeats to purchase tickets! I purchased tickets last night to a concert using this company (in hopes to surprise my wife since she likes that particular singer); It sent me a link via text to my phone. When I hit the link it sends you to SeatGeek.com to get your tickets. Then it asked me to sign-in or register with SeatGeek; So I did and it let me in, but then and it came back stating, "This Transfer was declined." What the heck? So, I downloaded the SeatGeek App, and logged-in that way. The app showed me I have two tickets to accept, so I did, and it stated, "Failed to Accept Tickets." I tried using the PC to log-in to SeatGeek.com instead of the phone, but that stated, "Cannot accept transfer, please verify your account to accept this ticket." I did that and logged in multiple times, and it let me in each time, but to no avail. I then called the help line (866) 270-7569, but, as you know, someone from another planet answers the call and does their very best to go round in circles to tire you into frustration. Bottom line the individual with the heavy accent stated he could not help and could not refund my money; Go figure! I had to call the credit card company to report this potential fraud and dispute and this ordeal. All these "ticket RESALE" companies are bogus. There should be a law against this these types of BS transactions.
March 1, 2024
Unprompted review
Reply from RateYourSeats.com
Hi Lou,
Thanks for taking the time to leave a review. We're sorry to hear you ran into some trouble while accepting your tickets. Our service team would be more than happy to take a closer look at this for you if you were unable to get into your event, however, their resources are limited while there is an active fraud chargeback filed against any transaction. If you would like our team to take a look, we can be contacted directly at hi@rateyourseats.com.
Warm regards
Everything you need to make a decision
Quick checkout, liked the value score and thorough section description
February 29, 2024
Unprompted review
Reply from RateYourSeats.com
Hi D B,
Thanks for taking the time to leave a review. We're happy to hear our deal ratings and seat descriptions were helpful resources when buying tickets and we hope you enjoy your event! If we can provide any additional assistance or order information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
I don’t have my tickets yet
I don’t have my tickets yet. It’s had give them a good review.
February 27, 2024
Unprompted review
Reply from RateYourSeats.com
Hi Joe,
Thanks for taking the time to leave a review. We apologize that your tickets have not been delivered yet. At your earliest convenience, can you send us a message at hi@rateyourseats.com with your order information so we can take a closer look at this for you?
Warm regards
Easy to navigate site
Easy to navigate site. Clearly seen lacation of seats.
February 9, 2024
Unprompted review
Reply from RateYourSeats.com
Hi Margaret,
Thanks for taking the time to leave a review. We're happy to hear you found our site easy to navigate and we hope you enjoy your event! If we can provide any additional assistance or order information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
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Fast turn around for event happening in 4 hours
I purchased tickets to an event happening locally that started in 4 hours. The rep was able to send my tickets within minutes and was very gracious. Thanks!!
February 27, 2024
Unprompted review
Reply from RateYourSeats.com
Hi JJ,
Thanks for taking the time to leave a review. We're happy to hear that your tickets were delivered within minutes and we hope you enjoy your event! If we can provide any additional assistance or order information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
Reply from RateYourSeats.com
Hi Ronda,
Thanks for taking the time to leave a review. As a secondary ticket marketplace, prices on our site are set by individual sellers and may be above or below face value. If we can provide any additional assistance or order information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
Very easy to navigate and I received my…
Very easy to navigate and I received my tickets right away.
February 25, 2024
Unprompted review
Reply from RateYourSeats.com
Hi Daniel,
Thanks for taking the time to leave a review. We're happy to hear you found our site easy to navigate and that you received your tickets right away! If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
Suckered!!!!
Okay, so I thought I had ordered the tickets but then instead of getting a payment confirmation screen, I received a screen saying that my tickets were gone… had been sold! But I’m still charged for them!!!! I didn’t take out the insurance… didn’t think I needed to (not traveling in for the game, feel amazing, could walk to the game if I really needed to… so, really no reason to have to cancel). But that shouldn’t mean that my tickets that I just paid for should STILL be up for sale!!!!! I’ve been suckered here! First and LAST time using this site!!! 🤮🤮🤮🤮
February 24, 2024
Unprompted review
Reply from RateYourSeats.com
Hi Cecilia,
Thanks for taking the time to leave a review. We're sorry to hear you ran into some issues while purchasing tickets and were still charged. We're going to have our service team take a closer look at this for you, as our records show your order was confirmed. Please keep an eye out for a call or email from them shortly. We look forward to getting this resolved for you.
Warm regards
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I did not receive my tickets as this…
I did not receive my tickets as this site expressed I would. It is now the next day, the day of the event I plan on attending and I still don’t have any tickets.
February 23, 2024
Unprompted review
Reply from RateYourSeats.com
Hi Tiffany,
Thanks for taking the time to leave a review. We apologize for the inconvenience of this delayed ticket delivery. If you still have not received your tickets, please send us an email at hi@rateyourseats.com so we can take a closer look at this for you.
Warm regards
I thought I was buying tickets directly…
I thought I was buying tickets directly from Live Nation as part of the presale for James Taylor in Boston on 9/9. When I realized it was not and I read the fine print that the tickets wouldn't be available until Sept 9 and that my seats my change, I was furious. I want a refund.
February 21, 2024
Unprompted review
Reply from RateYourSeats.com
Hi Beth,
Thank you for taking the time to leave a review. Unfortunately, we are not affiliated with Live Nation. Since we are a secondary ticket marketplace, we do our best to make customers aware of this by placing a disclaimer throughout our website, including on the checkout page. Additionally, the expected in-hand date for your order is a set date that the seller is required to transfer your tickets by, however, the vast majority of our customers receive their tickets well before that date. Finally, since the seats you purchased are zone seats, the seller is required to deliver tickets in or near the section you chose. We hope this alleviates your concerns, and we hope you enjoy the James Taylor concert.
Warm regards
I have no idea nor could I find…any actual seat request information
I have no idea nor could I find anywhere to request my actual 4 seats. It seems I am at the seller's discretion. Is there any way to request particular seats from the 12 reported top be available in my seating area?
February 20, 2024
Unprompted review
Reply from RateYourSeats.com
Hi Richard,
Thank you for taking the time to leave a review. Currently, sellers are only required to include section and row information in their listings, which is why individual seats may not be visible on our site. While this is common for most secondary ticket marketplaces, we will certainly pass this feedback over to our development team to see if we can improve this part of the user experience on our site. If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
Very poor communication
Very poor communication regarding when tickets will arrive and website does not show my tickets.
February 15, 2024
Unprompted review
Reply from RateYourSeats.com
Hi Todd,
Thanks for taking the time to leave a review. We're sorry to hear that the communication you received regarding the expected delivery date of your tickets was poor and we apologize for any inconvenience. If you'd like us to take a closer look at your order so we can provide an updated in-hand date, feel free to reach out to us directly at hi@rateyourseats.com.
Warm regards
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No extra fees.
February 18, 2024
Unprompted review
Reply from RateYourSeats.com
Hi J.F.
Thanks for taking the time to leave a review. We're happy to hear you had a positive experience with us and were able to find tickets with no extra fees. If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
Ordered 4 seats to Circus at Wells…
Ordered 4 seats to Circus at Wells Fargo Center in Phila at 2X Face Value of tickets. Never received email link despite numerous texts exchanged on their CHAT LINE. Told it was a “System Error” and I should shortly receive the ticket Bar Codes by email. Never did!
Confirm #61578027
Kids missed first 1/2Hr of show and I had to purchase tickets at Box Office
Totally ruined our day and children were crying
Reporting this to Attorney General if not resolved in next 48 hours as I’m an Attorney
February 17, 2024
Unprompted review
Reply from RateYourSeats.com
Hi Harmon,
Thank you for taking the time to leave a review and making us aware of this situation. We're sorry to hear about this issue with your ticket delivery and we apologize for the experience. We're having our service team take a closer look at this in hope to create a resolution for you after this experience. If we can provide any additional support, we can be contacted directly at hi@rateyourseats.com.
Warm regards
The final price was not disclosed…
The final price was not disclosed before payment and was $50+ more than the sub total that was displayed. Please consider more transparency in what the actual cost of the tickets will be
February 17, 2024
Unprompted review
Reply from RateYourSeats.com
Hi Roy,
Thank you for taking the time to leave a review. We appreciate your feedback about pricing disclosure. Currently, a final price will be shown on the checkout page after a ticket delivery method has been chosen. If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
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