Amazing from start to finish. Suits were exceptional and Megan provided a fantastic service. Prompt to respond and solve requests. Would recommend to anyone.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Megan did an amazing job staying in communication with me and relaying all information regarding our suits. She answered all my questions and even gave advice on setups as I was unsure what to go wit... See more
Over the moon with Rathbones Tailor, I had a sizing issue (my fault) at the very last minute (wedding hire) and after one quick email and a fast response, Megan sorted this within 1 hour and had a new... See more
Company replied
Megan helped me brilliantly with a couple of last minute requests. After my normal fitting came up a little large, Rathbones swiftly dispatched a new suit arriving next day. Brilliant service and supe... See more
Company replied
Company details
About Rathbones Tailor
Written by the company
Men's online formal-wear rental business with a focus on sartorial elegance. From weddings to horse races, burns nights to bar mitzvahs; we're in your corner. With an extensive range of suit ensembles, hand curated by a team of in-house stylists, you're guaranteed to turn heads for all the right reasons. Make sure you're prepared for all that extra attention. Rathbones Tailor offers an at home try-on service as well as free size swaps on final orders. Any questions, don't hesitate to reach out: help@rathbonestailor.comJust remember, when people ask 'Who's your tailor?'
Rathbones Tailor
Contact info
United Kingdom
- help@rathbonestailor.com
- rathbonestailor.com
4.8
Excellent
510 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous quality suit
Fabulous quality suit. Minor blip with delivery but Megan customer service was exception. Accessible, rapid response and very clear communication. So many companies get customer service wrong, this was so refreshing. As the customer facing representative for Rathbones she gets it, well done Megan I will use your services again because of you.
October 20, 2025
Unprompted review
Reply from Rathbones Tailor
Wow, Mike! what an incredible review! 🙌 We’re so glad you loved the suit (and looked dapper, no doubt!).
We truly appreciate your kind words; it means a lot to know the service made a difference. We can’t wait to help you get suited up again soon! 👔✨
The Rathbones Team
Advertisement
Saved the night
Really responsive when I made the mistake of ordering the wrong size. Saved the evening for me. I will be using these again no doubt.
September 15, 2025
Unprompted review
Reply from Rathbones Tailor
Saving evenings (and outfits) is our specialty! . So happy we could get everything sorted for you! We’ll be ready whenever you need the next perfect fit. 👔✨
Thanks so much for taking the time to review and we look forward to hearing from you again soon!
The RT team
Absolutely fantastic service from start…
Absolutely fantastic service from start to finish! The suits were absolutely perfect, delivered 3 days earlier than anticipated and the exchange process was seamless!
Megan was absolutely fantastic and answered our emails regarding the suits almost instantaneously.
Will definitely use this service again!
August 27, 2025
Unprompted review
Reply from Rathbones Tailor
Thank you so much Dom! We’re thrilled everything went perfectly! Early delivery, seamless exchange, and suits that hit the mark!
Megan will be over the moon reading your kind words. We can’t wait to suit you up again for your next occasion and here’s to more stress-free, sharp-dressed moments! 👔
The RT Team
From start to finish
From start to finish, this has been a fantastic experience. I ordered 8 suits in total for my wedding, and we had communication going back over five or six months from when I originally looked at doing this. Every single email I’ve sent has been responded to quickly and all by Megan, I’m not sure how many other people work there but reading reviews on here you can see lots of other people think the same of her and her professionalism. So Im not sure who runs the company but she should get a pay rise for sure.
The quality of the suits were all very good. We had a few changes of sizes we needed to do and all that was handled very efficiently. No complaints here only praise.
And I would certainly recommend them to others
August 16, 2025
Unprompted review
Reply from Rathbones Tailor
Wow! Thank you so much for this incredible review! 🙌
We’re thrilled your wedding prep went so smoothly (and we hope the suits were a hit on the big day). Megan will be absolutely chuffed reading your kind words, she really does love helping our customers to ensure their rental is as stress free as possible!
It means a lot to hear you appreciated the service, the quality, and the communication. Thank you for recommending us and we can’t wait to help you suit up again for any future celebrations! ✨
Thanks so much Paul
The RT Team
Look no further.
Loved the suit, added some of my own accesories, and looked the part on my cousins big day.
I was thoroughly impressed with the customer service. Megan in particular was wonderful, supported me with the many questions I had before and after the order, I never waited more than a few hours for a reply.
Glad to know I have a tux rental available whenever I may need from now on.
Thank you all
July 28, 2025
Unprompted review
Reply from Rathbones Tailor
Thank you so much for leaving a review Shahin!
We’re thrilled to hear the suit hit the mark and that your accessories added the perfect personal touch. Knowing you’ve got a tux rental ready whenever you need is exactly the kind of peace of mind we aim for. We can’t wait to help you suit up again in the future!
All the best
The RT Team
Advertisement
Best suits for our wedding!
We hired six suits for our wedding in Durham last week, and the experience with Rathbones has been perfect from start to finish. The range of suits on offer is excellent, the try-on process was seamless, and the suits themselves are stylish and very good quality (better than some rival suit providers!). Megan could not have been more helpful in giving advice and assisting us in changing our details over email - the suits arrived on time in great condition, and the returns process was easy! Everyone at the wedding was very complimentary of our lovely suits.
July 18, 2025
Unprompted review
Reply from Rathbones Tailor
Thank you so much Gabriel!
We’re so glad to hear that everything from start to finish went smoothly and that the suits made such a stylish impression at the wedding! It's the RT effect!
Megan and the team really appreciate your kind words, making sure every detail is taken care of is what we love to do! It’s wonderful to know the process, the quality, and the service was up to scratch. We’d be delighted to help you suit up again for any future occasions! 👔✨
Thanks so much and hope to hear from you again
The RT team
Fraud
Fraud. Incomplete Order. Ruined my day.
I rent two suites.
When I received the parcel one night before my event.
There is only a pair of trousers.
No jacket??????
I spent GBP130 total with insurance, but this ridiculous company just ruined everything.
BTW. The quality of the trousers is much WORSE than HM or ZARA.
July 25, 2025
Unprompted review
Reply from Rathbones Tailor
Hi Sun Hao,
We are truly sorry for your experience and completely understand your frustration and disappointment. This is not the level of service we ever want to provide, and we are genuinely gutted that this has happened, especially the night before your important event.
After looking into your order, we discovered that a technical issue on our system caused the jacket size to be missing when the order came through to us. As soon as we became aware of the problem, we sent the jacket out immediately in a separate dispatch in an effort to make things right. Unfortunately, it didn’t arrive in time for your event, and for that, we are deeply sorry.
Please know that this was a genuine error on our part and not intentional, and certainly not fraudulent. We care deeply about our customers and take pride in helping them look their best for special occasions. It’s incredibly upsetting for us to know that we fell short, and we take full responsibility for the disruption it caused.
We of course will refund for the suit that couldn’t be worn, and your feedback on the trousers has been noted and passed to our product team.
Again, we sincerely apologise and If there’s anything further we can do to make this right, please don’t hesitate to reach out.
Warm regards,
Megan
Quick and helpful support
Easy to use service and extremely helpful and responsive support via email (shoutout to Megan!). Would happily rely on them again.
July 21, 2025
Unprompted review
Reply from Rathbones Tailor
Brad the lad! Thank you so much! 😊
We’re delighted the service was easy to use and that Megan could help every step of the way. She’ll be delighted by your shoutout! Knowing you’d happily rely on us again really makes our day and we can’t wait to suit you up next time. 👔✨
Bad Service, Poor Resolution
Ordered a tuxedo which didnt fit, requested they send a replacement but got no response so ordered one separately off thier site so as not to miss my event deadline. New one arrived and although it was a different cut (classic, not slim fit) - the jacket size was the same and yet turned up as completely different sizing so that also didnt fit. Messaged to say I'd be returning both and now have to go buy a tuxedo instead which I did. Sent them proof that I had to buy a tuxedo as their rentals didn't fit, sent back their rentals and asked for a refund. After a month of back and forth, they agreed to give me a 50% refund and 50% score credit then refunded me under 50% anyway. Shame, poor service / principles. Won't be using my 'store credit' and would advise you use a better supplier.
June 30, 2025
Unprompted review
Reply from Rathbones Tailor
Hi Max
We’re gutted to hear this experience didn’t meet your expectations, that’s never what we want for our customers, especially ahead of an important event.
We did try to help as quickly as possible once you reached out on the day of delivery, offering to exchange the suit and checking with our warehouse about options.
As our terms explain, once an item is dispatched it usually isn’t eligible for a full refund, but we made an exception to offer a 50% refund and 50% store credit as a gesture of goodwill. We're sorry that didn't feel fair given your experience.
That said, your feedback is important and we’ll be reviewing our fit guidance and support processes to ensure issues like this are easier to resolve in future.
We take massive pride in both our customer service and our quality of service in general, as attested by the number of positive reviews we receive.
We really hope you do use your credit, maybe against a morning suit for the races next year, or a lounge suit for an upcoming wedding. If you do, pop us a message beforehand to talk sizing so we can nail that for you.
If you'd be open to continuing the conversation privately, we’d be happy to chat further — you can reach our team directly on the same email we’ve been speaking on: help@rathbonestailor.com.
Have a fab rest of your summer. The RT team
Advertisement
Absolutley recommend 10 stars!!
I have nothing but praise for this company. From the start of the ordering process, navigating the website, and even correcting my mistake with the delivery date, they were outstanding in changing the day and ensuring the suit arrived on time. I was initially hesitant since I hadn’t used them before, but I would highly recommend them to anyone! Returning the suit was just as easy—packing everything back into the provided bags and box, arranging the return online, and dropping it off at the nearest DPD drop-off point was completely stress-free. A big thank you to Megan for helping with the delivery issue!
June 27, 2025
Unprompted review
Reply from Rathbones Tailor
Thank you so much for leaving this review! 😊 We’re so glad your experience was straightforward from start to finish. Megan will really appreciate your thoughtful words ,she enjoys helping make every order as smooth as possible. We’d be delighted to assist you again whenever you need a suit and thanks so much for renting with us!
All the best
The RT Team
Not great.
Suit "delivered" by DPD. Ordered with their recommended time frame to allow for fit replacement. However, this was not delivered until 2 days before the event. Shirt did not fit, jacket barely fitted but did not have any option but to buy another shirt and wear the jacket large.
The box in which the Suit arrived was very flimsy and not fit for purpose considering the importance of the contents. This was further aggravated by the way DPD dumped the package the outside block on the path next to the main door leaving it open to weather damage and possible theft. When informing rathbones about this they seemed uninterested with an "oh dear" attitude. The Suit also did not come with a return label so had to request a QR code from them to return the item.
Overall poor experience. Albeit mostly DPD to fault, but you need to consider better packaging and definitely an alternative delivery partner.
Would not recommend nor use again.
June 16, 2025
Unprompted review
Reply from Rathbones Tailor
Hi Steven
Firstly, I am sorry you did not have a great experience with us. Our every intention at Rathbones Tailor is for customers to enjoy wearing their suit and have a stress free experience so to hear this was not the case is really gutting to us.
In regards to the DPD delivery, we are sorry this was delayed and that the box was left outside your door, I appreciate this caused delay with requesting size swaps and this is truly disappointing that this has let us down.
Since seeing this review, I have spoken with our warehouse manager to make sure our boxes are always handled with care by DPD as I appreciate the box arriving looking flimsy is not great first impression.
Again, we are truly sorry your experience with us was not a great one. I know you have said you would not rent with us again but we would love to redeem ourselves the next time you are in need of a suit. If you do, make sure to reach out to our customer service with plenty of time and we can have one of our stylists help with sizing and make sure this does not happen again.
All the best
Megan
Suit too small
The website was easy to use and the suit was delivered as indicated, however the suit was too small. I had measured myself as accurately as possible but was disappointed that the suit especially the trousers did not fit. The trousers were not able to be adjusted on the waste so I have had to return unused.
June 27, 2025
Unprompted review
Reply from Rathbones Tailor
Hi Brian
Firstly thanks so much for leaving a review and glad to hear you found our website easy to use.
I am gutted the suit was too small and wish we had time to send size swaps out for you! We usually suggest choosing a delivery date that is 5 days prior to the event so we can help with sizing and send replacements out for you.
Next time you are in need of a suit, pop me an email and I would happily assist with sizing to make sure your next suit fits like a glove!
All the best and thanks again
Megan and the RT team
I ordered a tux for my sons' leaving…
I ordered a tux for my sons' leaving ball, however I ordered it slightly too early for the event leaving over 7 days for the return. I contacted Rathbones to delay the delivery but they quickly responded to say that we could have the suit for an extra day. The suit was beautiful and he looked fantastic in it. Returning the suit was super easy too!
June 16, 2025
Unprompted review
Reply from Rathbones Tailor
Hi Louise
What a brilliant review! Thanks so much for taking the time to write this.
We are so glad your son looked fab in the suit and it was a pleasure helping him with this!
We hope to dress him for the next event and thanks so much again!
Megan and the RT team
Advertisement
Great experience - Royal Enclosure hire for Royal Ascot 2925
Our first hire for this year’s Royal Ascot and the service we received was amazing.
The Morning suit, waistcoat, shirt, tie/pocket square & top hat were delivered by DPD well in advance giving us plenty of time to make sure everything was there and fitted OK etc. (it was and did.)
The quality of everything exceeded our expectations.
So easy to return via DPD afterwards.
Will definitely be hiring again for Royal Ascot next year.
June 21, 2025
Unprompted review
Reply from Rathbones Tailor
Kerry!
Thanks so much for taking the time to leave a review, we really appreciate it!
So happy to hear you enjoyed your rental and I hope you had a wonderful time at Royal Ascot.
Look forward to hearing from you again soon and all the best
Megan and the RT team
This is a review for when things go…
This is a review for when things go wrong. I have to say that Megan was superb and the company service excellent. It means you can rely on them if things don't go perfectly at the beginning.
May 20, 2025
Unprompted review
Reply from Rathbones Tailor
Hiya Paul
Thanks so much for your review and we are so glad we were able to help you with your rental.
We really hope to hear from you again soon and again thanks so much
Megan and the RT team
Best experience ever!
I’m normally fair and can be harsh on reviews, my overall comment for Rathbones Tailors would be FAULTLESS.
I’m so happy I came across this suit hire company.
Firstly Megan was amazing and every business needs a Megan, communication was speedy and so reassuring. Thank you so much Megan for everything.
Suit was first class and the sizes were perfect.
Couldn’t recommend Rathbones enough.
Really really first class.
June 6, 2025
Unprompted review
Reply from Rathbones Tailor
Best review ever??!
Lee, thanks so much for such a lovely review, it means the world to us here and as a company, this is everything we want to hear from our customers so this is just gold dust to us.
Hope to hear from you next time and again thanks so much
The RT Team
Suits me !
What more could you want? The suit arrived on time all ironed and ready of course I had the right measurements and then after the event I used the box it came in to drop it off at Argos for DPD to pickup using a bar code I generated from their webpage via my phone. I even got a receipt for the return and a confirmation email from Rathbones.
June 5, 2025
Unprompted review
Reply from Rathbones Tailor
Thank you! 🙏 It’s wonderful to hear that everything arrived ready to go and that returning the suit was simple and straightforward. We love making the process this easy, and we’d be happy to help you suit up again for any future occasion.
All the best
The RT team
Advertisement
Very responsive customer service
Ordered on Wednesday for a Saturday Event.
Was a bit reticent to order online on short notice but it seemed like a good choice vs going to Jermyn St etc.
DPD failed to make delivery on Friday (classic), but Rathbones were very responsive on WhatsApp and managed to get DPD to drop it at a collection point same day!
June 6, 2025
Unprompted review
Reply from Rathbones Tailor
Thank you for leaving a great review Archie! 😊 We’re glad we could turn a DPD hiccup into a smooth solution and get your suit ready in time for the event. No matter what pops up, we always aim to have a solution ready!
Hope to hear from you again soon!
The RT Team
High-Quality Clothing, Value for Money and Excellent Service
I hired a morning suit from Rathbones for a wedding yesterday, and the whole experience was great. Clothing is high-quality and arrived early. Rathbones did make an error in sending the wrong size waistcoat, but they were super-responsive in sending out the correct size in plenty of time. Excellent service all around, with good value for money.
May 31, 2025
Unprompted review
Great first time experience
The suit looked great and arrived earlier than expected. Megan is a credit to the rathbones team, she provided excellent customer service and made sure everything went well and orders came in time when I had to change suits. I will definitely be using again.
May 23, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.