Rathwood - An Evergreen Company Reviews 

6,087
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 3,202 reviews, most reviewers were unhappy with their experience overall. Customers consistently struggled with severe delivery delays, missing items, and completely unfulfilled refund requests that dragged on for months without resolution. People frequently mentioned poor communication, unhelpful and slow customer service responses, and broken promises regarding their online orders. Though some reviewers were happy with helpful staff members and timely deliveries, others encountered major obstacles. A few consumers found certain employees to be polite and efficient when handling specific product questions or parts replacements. However, many people remained deeply frustrated by prolonged waiting times and unreturned money across multiple transactions.

What people talk about most

Order

People report widespread dissatisfaction with their order experience, citing significant delays, unfulfilled... See more

Refund

Customers expressed deep disappointment with refund delays, reporting that they are still waiting for their... See more

Delivery service

Users describe negative interactions with delivery service due to severe delays, missing items, and extended... See more

Product

Consumers find product to be a source of frustration, as many reviewers report that items like beds and... See more

Customer service

Customers consistently note negative experiences with customer service, highlighting long hold times,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Wally was professional and informative although I am disappointed that my order which was fully paid for in January was not delivered and I am worried that it will never be.

Rated 3 out of 5 stars

Garden furniture is very good quality for its price. They should just admit that some furniture will take 10-20 weeks to deliver as it’s coming from China. Manage expectations better. Kate was the onl... See more

Company replied

Rated 2 out of 5 stars

Drum roll please... after 120 days, my wine rack has arrived. I know right. Shock! Admittingly, the parcel company dumped it near my rubbish bins, as I was not home. A perfect metaphor to this order... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. also in
  3. Event Venue
  4. Family Restaurant
  5. Women's Clothing Store

Written by the company

Rathwood, an Evergreen Company. Rathwood has been welcoming visitors since 1994, located just outside Tullow on the border of Carlow and Wicklow — only an hour from Dublin. Our Children's Events, Beauty Boutique, Maze of Ireland, Animal Park, Forest Walks, Woodlands Train, Play Centre and Restaurant are just some of the experiences on offer for visitors of all ages. Rathwood is now under new ownership as part of Evergreen. We're aware that many customers experienced real difficulties in the past, including delayed orders, poor communication, and unresolved refunds, and we take that seriously. Under new management we've put new systems and processes in place to restore the standards of service you should expect, and we're committed to earning back your trust. We invite you to see the change for yourself, whether online or on a visit to the park.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

6K reviews

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Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 1 week

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2.7

All reviews

(6,087)

2,853 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely disgusting quality of…

Absolutely disgusting quality of furniture. 2 years and the rattan just breaks of in your hands with the lightest touch. It's literally falling apart in my fingers. Sagging from the tablleand chairs until it falls off. Rip off company, avoid at all cost, warranty not worth anything.AVOID, AVOID.

November 7, 2026
Unprompted review
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Rated 1 out of 5 stars

Avoid At All Costs!!!!!!!!

Awful experience. Complete rip off. Furniture never arrived and no refund offered. They completely lied to me about delivery dates and then refunds that they had no intention of processing. Don't buy anything in Rathwood. Worst company I've even had dealings with in my life. Avoid Al all Costa.n

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely awful!

Absolutely awful!! Do not order , ordered a table and chairs and only the chairs came. Given the absolute run around for months and they would not provide another table or refund . Do not order !!!!!!

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Placed an order over the phone on 27th…

Placed an order over the phone on 27th April 2026 for just over 629euro. Only for the company to go into receivership and now they are offering me 0.25%. Basically took my money even though they knew they could not deliver my good. DO NOT BUY ON LINE.

April 27, 2026
Unprompted review
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Rated 1 out of 5 stars

Zero star if I could

Zero star if I could! They are cowboys who just rob you blind of hundreds with no refund. The customer means nothing they just care about the banks and never the customer!

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

Thieves

Thieves! 2.80 refund from 720. Took my money knowing they won’t deliver! Stay away

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

I would award no stars to this company

I would award no stars to this company. I ordered a furniture cover which was in stock at time of order back in June 2026. I received a confirmation if order email and awaited a dispatch email which never came. I contacted Rathwood and was told there was a backlog but my order would be dispatched. Following numerous emails and numerous assurances, I was eventually informed item no longer in stock and no date for re-stock. I could wait or take a refund. I opted for refund which has not been received even though it was to be in my bank within 10 days, this was nearly two months ago and my mistake recent email was ignored. Appalling company that is blatantly robbing peoples money.

June 27, 2026
Unprompted review
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Rated 1 out of 5 stars

I was one of the many many people who…

I was one of the many many people who didn’t receive my order of garden furniture from May 2025, nor get refunded while the company went into examinership under the high court.
We know will never see that money back. They have treated a lot of customers badly in the last few years and bad reputations last no matter what way they try to rebrand

September 2, 2026
Unprompted review
Rated 1 out of 5 stars

What on earth is wrong the Justice system ?

What on earth is wrong with the High Court ?
How can a judge say that it's fair for me not to receive my money back and still allow Rathwood to be in business? It's out of my reach. It's a scam being legalized. It's absolutely outragous. I will never ever buy anything from this company or any related companies that bought into it. Shame on that Judge!

August 31, 2026
Unprompted review
Rated 1 out of 5 stars

I believe it is a disgrace that…

I believe it is a disgrace that rathwood are still allowed sell products that the won’t fill
The orders like the thousands of people they already robbed from .
And paying back 0.25 percent to the people is a disgrace . They should not be allowed to continue as a company and should not be protected like they are

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

This company lies to its customers.

I was promised a full refund for non-delivery of a product. According to a court ruling, I was given 1 euro out of the 400 euro. I will never do business with Rathwood, nor its renamed organisation.

This company lies to its customers.

August 31, 2026
Unprompted review
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Rated 1 out of 5 stars

Unfortunately I trusted the salesperson…

Unfortunately I trusted the salesperson when they said my order was delayed waited nearly 9 months. Found out later it was a delaying tactic as they were going into recievership . Spent €900 on a garden suite. Got €0.99 refund from receivers. Don't know if they can be trusted now so buyer beware.

November 16, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely ridiculous carry on

Absolutely ridiculous carry on. They keep selling stuff they do f have and yet nothing is done about it because they are under examinership. We bought a bed for our daughter. We didn’t get the bed, paid €500 and didn’t receive refund either. Now they sent us email that we are entitled to refund off €1.24!!!! What on earth is that? Disgrace

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Rathwood Rats

So basically ordered item in 2025 and paid fully for it, never arrived and never was going to and in my opinion they knew this but they took my money anyway, I asked and asked for my refund, I kept ringing and getting the run around. They made a deal which most people know about and now have taken us there customers as mugs. Offered me 32 cent compensation, I'm now down over 128 euros. All I can say is "Rathwood Rats" should have been there company name. I would advise anyone looking to purchase anything from this company to run a mile.

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a bed from rathwood Furniture…

I ordered a bed from rathwood Furniture in December and the entire experience has been appalling. The bed was never delivered, and despite repeatedly contacting customer service, I was constantly fobbed off with excuses and vague promises.

Eventually, I cancelled the order and requested a refund. Unfortunately, the same pattern continued — repeated delays, poor communication and no proper resolution. I had paid approximately €300 for furniture I never received, yet I was then notified that my refund would be just €0.72.

To make matters worse, the bed I had ordered continued to be advertised for sale on their website for months after my order, despite them failing to fulfil mine.

Based on my experience, I would strongly advise people to be extremely cautious before ordering from this company. I have been left without the furniture I paid for and without the refund I am owed. The whole process has been completely unacceptable and has felt like a scam from start to finish.

August 28, 2026
Unprompted review
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Rated 1 out of 5 stars

This company is a scammer

This company is a scammer, I got a refund of €0.30 for firewood ordered in September last year that was never delivered, I can't believe they still exist, it's a joke

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scam

I ordered my timber in May 2025 on this company’s pay now and receive later plan.It was due in September 2025I never received any timber after numerous phone calls. . I requested a refund in December 2025 and was fobbed of by their “customer service” numerous times with lies that my refund would be completed until they went into examinership. Now I’m being told my refund will total 36 cent I paid €142 and am being insulted with 36 cent.This is not a refund it is a slap in the face after all this company has put me through. This company is nothing more than a scam and thieves masquerading as a company. I would say they should be ashamed but thieves never are. I will never forget this and will never have a good word to say about Rathwood. They have stolen from their customers and should be in jail like the criminals they are. Please take this advice and do not buy from or deal with this “Company”

December 1, 2025
Unprompted review

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