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Rauva Reviews 468

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers are really happy with the service, finding it efficient, professional, and helpful for navigating complex processes like setting up a business or managing invoices in Portugal. Many appreciate the responsive and supportive staff, highlighting their accessibility and proactive approach to finding solutions. People also praise the integrated banking and accounting services, noting the convenience of having everything in one place and the ease of use of the platform. However, some people were dissatisfied with the service, citing fragmented communication and issues with the platform's functionality, such as bugs in the user experience and problems with payment systems, particularly regarding payroll taxes. A few other people also felt that the customer service was inconsistent, with some experiencing unhelpful responses or a lack of clear information, especially concerning the quality and reliability of tax advice.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. While some customers praise the efficiency and... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise the team as professional,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers expressed frustration with poor... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers found the platform clean, practical, and... See more

Payment

Users describe negative interactions with payment, citing issues such as non-instant SEPA transfers and debit... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Updating my first review because I was a bit too harsh. I received a call from Inês today and she was incredibly helpful and polite. If you’re an American, it’s complicated due to the FATCA guid... See more

Rated 4 out of 5 stars

I have been with Rauva for 2 years. There was an issue whereby the VAT return was not submitted properly due to a technical issue on their side, but they followed a robust resolution procedure to assu... See more

Company replied

Rated 5 out of 5 stars

I've been a client of Rauva x Census partnership from the beginning, and I couldn't be more satisfied. Their team is incredibly accessible, always ready to help, and truly proactive in finding solut... See more

Rated 5 out of 5 stars

Rauva helped us open an LDA, and the process was efficient with smooth communication throughout. Whenever we had questions, needed assistance, or Rauva required additional documents or clarificati... See more


Company details

  1. Non-Bank Financial Service
  2. Accountant
  3. Alternative Financial Service
  4. Business to Business Service

Written by the company

Rauva is a dynamic Portuguese company that aims to democratize entrepreneurship and empower freelancers and SMEs through technology. Offering a comprehensive business super-app with integrated tools for finance management, payment services, invoicing, users can easily manage their finances and invoices through the app, with secure deposit safekeeping and certified invoicing capabilities offered through partnerships with trusted entities. Running a business in Portugal hasn’t been easy. Until now. For entrepreneurs. By entrepreneurs.


Contact info

3.9

Great

TrustScore 4 out of 5

468 reviews

5-star
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1-star

Replied to 63% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

An amazing experience

Very good and helpful support from the beginning. All of my questions were explained to me in an understandable way and I feel in good hands and look forward to our collaboration.

January 16, 2025
Rated 5 out of 5 stars

Great experience with Rauva!

I am having a great experience with Rauva, so far they always have been super professional, incredibly helpful (even with the most basic questions) and always very quick in my enquiries. In the accounting, both Ana Balcão and Margarida are exceptional and always patient with me. As for the app, there are a few things which sometimes don’t work as expected, but Francisco is always very prompt in solving my issues and Liliana as well, with all my doubts and requests. I am very happy to have Rauva in this journey with me, I never feel alone!

January 14, 2025
Rated 1 out of 5 stars

Amateur league - never again

As someone who has successfully established companies around the globe, I’ve encountered my share of challenges. However, my experience with Rauva has been nothing short of a nightmare. Over the course of six grueling months, their incompetence and lack of accountability turned what should have been a straightforward process into an exercise in frustration and futility.

From the very beginning, problems abounded. Their system rejected my cell phone, their app failed to function properly, and uploading documents became an insurmountable hurdle. Each step was met with excuses and finger-pointing, but no real solutions. Despite our patience and willingness to cooperate, we ended up with no meaningful progress.

The most egregious issue came to light after months of wasted time. Rauva's mismanagement has left us with a partially created company in Portugal saddled with obligations to pay taxes. Worse still, they have denied us access to the government portals they created on our behalf. This negligence has not only tarnished our first interaction with the Portuguese government but also resulted in fines—fines that are solely attributable to Rauva’s incompetence and deceit.

What should have been resolved in 24 hours dragged on for six months, forcing us to seek legal counsel at additional expense to rectify the mess they left behind. Rauva's failure to deliver has cost us time, money, and trust.

To anyone considering working with Rauva: think twice. Our experience serves as a stark warning about the risks of entrusting your business to a company that lacks the capability or integrity to follow through on its promises.

December 29, 2024
Unprompted review
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Reply from Rauva

Isaac, thank you so much for sharing your feedback with us! We truly value every comment and take them to heart. Your case has been escalated internally and our team will be looking into your concerns thoroughly to ensure we find the best possible solution, and will contact you by email to to make sure we're addressing everything adequately. Your patience and understanding during this time mean a lot to us, and we’re committed to resolving this situation as quickly as possible

Rated 5 out of 5 stars

A fantastic experience with Rauva

I've had a fantastic experience with Rauva! The charges are reasonable, and the platform is incredibly clear, allowing me to track every step of the process with ease. The customer service is outstanding, with prompt replies and helpful guidance whenever I needed it.

A special thanks to Ana, Certified Accountant, for her exceptional support and professionalism throughout. Highly recommend!

August 26, 2024
Rated 5 out of 5 stars

Rauva is taking care of all the steps…

Rauva is taking care of all the steps of creating a business in Portugal. We are happy to be guided by a team of professionals to make the bureaucracy part on everyday basis less confusing, so we can concentrate to make our business grow.

December 13, 2024
Rated 5 out of 5 stars

Good Job

Information given was up to the mark.Maria was very supportive in helping me with different company matters.Good positive behaviour.

December 17, 2024
Rated 5 out of 5 stars

Very good support

Up until now i am very happy how this service goes. I feel very safe and can ask whatever i need to know about the portugues tax system and how i can be legally safe. The app has everything inside what i need to run the business.

December 13, 2024
Rated 4 out of 5 stars

Despite a few hiccups and a couple of…

Despite a few hiccups and a couple of annoyances, I have to say the team at Rauva are fantastic.

Francisco in particular, but everyone else did go out of their way to help. Starting a new business in Portugal is not only difficult, it is a form of madness.

Luckily Rauva has a product that makes it a bit easier.

Thanks!

November 29, 2024
Rated 5 out of 5 stars

Seamless Business Management with Rauva: Expert Accounting Support in Portugal

I recently started using the Rauva app to manage my business, and I must say, the onboarding process has been seamless! The platform is intuitive and user-friendly, making it easy to handle everything from invoices to payments, and it’s 100% compliant with the Portuguese Tax Authorities.

What truly stood out, however, was my first meeting with my accountant, Ana Balcão. Ana went above and beyond to clarify all my doubts and questions regarding Portuguese fiscal and accounting regulations. Her professionalism, patience, and attention to detail were exceptional. She approached our discussion with a natural and relaxed demeanor, making what is typically a complex subject feel both accessible and straightforward. Her positive energy and humanistic approach put me at ease and boosted my confidence in navigating the complexities of the Portuguese fiscal system.

The combination of Rauva’s intuitive app and Ana’s expert guidance has been invaluable. I highly recommend their services to anyone starting, running, or growing their business in Portugal and looking for a reliable and professional accounting solution!

December 5, 2024

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