Ravensait Reviews 

3
TrustScore 3.5 out of 5

3.5

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3.5

Average

TrustScore 3.5 out of 5

3 reviews

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3.5

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(3)

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Rated 1 out of 5 stars

Terrible customer service

Really disappointed by the treatment I received from the Raven's Ait team. Having booked as part of a group of friends and pre-paid for my meal, I had to pull out a few days in advance of the booked date as my terminally ill dad was experiencing a particularly bad period and needed my care. I contacted Raven's Ait to explain the situation and to ask whether a refund or other solution was possible, but no-one got back to me. I had to chase 4 times, each time having to re-explain my sensitive and upsetting situation to someone else, each of whom was at best curt and often downright rude, only to then be told finally that they wouldn't refund any part of my pre-paid ticket, or even put the amount that I'd paid them behind the bar for my friends to use. The extra bitter twist of it is that Raven's Ait then unilaterally changed the venue the day before the date of the meal (to a replacement venue that was by all accounts an inadequate substitute). Do not expect polite or humane treatment at this bar/restaurant. I will not be booking at Raven's Ait again. Venetia

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

As wedding photographers

As wedding photographers, we have had the privilege of capturing the special moments at Ravens Ait, a stunning riverside venue in Surrey. The experienced team at Ravens Ait goes above and beyond to make every wedding a truly memorable experience. The venue is set in one of the most picturesque locations in Surrey and provides a beautiful backdrop for photos, making it an ideal setting for a special day.

One of the highlights of this venue is the breathtaking views of the Thames. The Thames Suite, Britannia Suite, Marquee, and The Lawn are all licensed for civil ceremonies and provide plenty of natural light and stunning views of the river and Home Park. We have been able to capture some truly amazing shots of the bride and groom and their guests against this breathtaking backdrop.

The Thames Suite can seat up to 120 guests, the Britannia Suite up to 200 guests, and The Marquee can hold up to 250 guests, making it a versatile venue that can accommodate different sizes of weddings. The team at Ravens Ait is always willing to work with us to ensure that our day is tailored to our specific needs and is exactly how we imagined it to be.

Overall, we would highly recommend Ravens Ait to anyone looking for a dream wedding venue. The location, the views, and the team’s commitment to making our day as special as possible make this venue truly unique and unforgettable.

Kindest regards,
The Kensington Photographers

February 28, 2022
Unprompted review

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