Raycon Reviews 1,687

A mistake was made when ordering everyday earbuds, most likely on me. I contacted them about this issue and was promptly answered with a solution to my mistake. Great people to work with!

It was actually quite easy to find the information that I needed and I was coming through Amazon to the Raycon website to actually get my earbuds exchanged. Once I got through everything and got what I needed and contacted somebody through Raycon, they have helped me get the exchange done they’ve been really kind and helpful and very patient and honestly, I would recommend them to comfort is great. I love the sound and anytime I’ve had an issue they’re willing to fix it as long as it’s within the warranty.

Fantastic speedy customer service. Very happy.

I placed an order with Raycon and the parcel got delivered to the wrong address. I did not have any notification of the delivery, and only found out about this when checking the tracking off my own back. I reached out immediately to them by their support email explaining that it is for a birthday present and how stressed I am with the situation, and advised I would really appreciate their help with the matter, and over 48 hours later I still have had no response, not even a reply to put my mind at rest that they have recieved my email. I'm so disappointed, as I'm not able to replace the birthday present.

I purchased several sets of everyday earbuds for Christmas presents a year ago, and purchased a set for myself to wear while working out. I used mine almost every day for phone calls, and they quit charging after just over a year of use. I did not expect anything by contacting Raycon other than advise on how to reset them. I was offered a discount to purchase another set to replace them. I was more than happy because I had been looking at the open ear design recently. I was happy to purchase another pair. Raycon, thank you for a quality product.

I'm deaf in my right ear, and Raycon is the only bud I've found that doesn't cause ear fatigue in the left. Most of the time, I can only wear a bud for a couple hours before my ear gets sore, but not with these! And trust me- I've tried A LOT of brands. They sit snug in my ear, the volume is perfect for me (even though I use captions for clarity of content), and they're actually faster charging than others I've tried. I'll definitely keep using them, and I'm now loyal to the Raycon brand! I recently had a warranty claim, but even that was less painful than I expected. Great company, very responsive customer service and all-around, I'm one happy customer! Thanks, Raycon!

Very helpful and responsive with my return. This was a return on duplicate christmas gifts and not for function or quality concerns.

The process of shipping was simple and smooth

It’s very easy to order

I received the order quickly, it was packed properly. The items are high quality and work great. 3 months in a charging cable stopped working and they replaced it without a hassle. I got email responses and follow emails. I would highly recommend anybody to purchase with them. Many thanks!

Great customer service

A very quick response to solve the problem I was having that seemed to work.

Had a fault with my Raycon product that was very professionally dealt with, and a replacement product sent out. Absolutely smashed the customer service experience right out of the park! Would not hesitate to buy other products from Raycon again!

First off the push button Every day Raycons are really good. I had a payment issue with Raycon but they solved my issue. Very satisfied customer

Customer Service was prompt, professional, and very helpful. My earphones were marked delivered, but to the wrong address. I discovered the mistake, but Raycon offered ways to get them replaced right away.

The agent was respectful of situation and did what he could to make it right. Appreciate the service and enjoy the product!

Had a small issue of one day shipping not being sent out, but when I contacted support the fee for next day shipping was refunded and my package arrived the day after that.

Like the quick response and how concerned you were about me receiving my package, very professional service keep up the great work 💜

I didn't spot my charger cord in the tiny box that appeared to be part of the packing so I asked for it to be sent to me. Long story short, Raycon was very responsive and prepared to send the requested cord when I located the cord and contacted them again to let them know I no longer needed it to be sent to me. They responded to thank me.

They were very kind and helpful. They were able to help me fix all the issues I was having. Despite only being able to get help through email, I think they got back to me fairly quickly and everything resolved in a reasonable amount of time. I really appreciate it.