Raylo assisted me with my insurance claim and a replacement was sent to me virtually straight away. For people who struggle with buying tech for them self's or children raylo offer a great service t... See more
Company replied
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Review summary
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Raylo is exceptionally user-friendly; they keep you informed throughout every step of the process. Although I am a bit older and not particularly tech-savvy, I found it quite easy to navigate. It's br... See more
Company replied
Easy to follow, quick conformation with delivery details and much cheaper than phone shops offers. I have confidence I have made the correct choice as a customer. Early days but so far very happy. Th... See more
Company replied
Good price and arrived quickly. However, I would like to see Raylo re-introduce compostable phone cases, as it's frustrating to see so many plastic cases end up in landfill.
Company replied
Company details
About Raylo
Written by the company
- UK's most loved tech subscription service
- Join over 100,000+ subscribers
- As seen on TV, in The Guardian and This is Money
- More affordable, flexible, and planet-friendly
Contact info
5 New Street Square, EC4A 3TW, London, United Kingdom
- raylo.com
4.5
Excellent
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Absolutely amazing company
Absolutely amazing company. Really straight forward ordering process and quick delivery. Payment plans are very affordable and great that you can get the latest tec without breaking the bank! Can’t wait to order my next item! Thanks Raylo ❤️
August 28, 2026
Excellent service
August 28, 2026
You offer good quality items at…
You offer good quality items at affordable prices priced
August 28, 2026
Top notch service
Top notch service, was easy to get my way around the website. Straight forward application, parcel delivery was has expected.overall great experience. Highly recommend RAYLO.
August 28, 2026
Was made to believe i was getting…
Was made to believe i was getting insurance at checkout to then find out it was not covered an item had been lost so no item an no cover but still payments
August 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Raylo
Hi Julie,
We appreciate your positive feedback.
We are so happy you found our service excellent and that your delivery was very quick.
Thank you for sharing your experience.
Thanks,
Team Raylo
Wrong charging adapter supplied with my…
Wrong charging adapter supplied with my hoover so cant use it and after email texts only to be told I can wait up to 8 weeks to resolve this or send it back. Absolutely disgusting.
August 27, 2026
Reply from Raylo
Hi Goose,
Thanks for your feedback and for choosing Raylo.
We’ve got high standards, and we’re here to put things right. Every Raylo device comes with a lifetime warranty while you’re on subscription, so if the device has not met our expectations we can arrange for it to be repaired or replaced at no extra cost to you.
We’ll be in touch to make sure this gets sorted as quickly as possible.
Thanks,
Team Raylo
Reply from Raylo
Hi Tracy,
We're so glad to hear that ordering was easy and that your delivery arrived the very next day.
We truly appreciate your positive feedback.
Thanks,
Team Raylo
Got a iPhone 13 off them
Got a iPhone 13 off them, needs charging constantly and need to position the charging wire just right so it doesn’t stop charging. Before anyone thinks why didn’t you just return it within the cooling off period. It was because my brother had just passed and the phone was the least of my worries at the time, and I needed the phone at the time to arrange the funeral. So now I’m stuck with an almost broken phone still owing just under £200 left to pay. Absolute joke
May 14, 2026
Unprompted review
Reply from Raylo
Hi John,
Thanks for your feedback and for choosing Raylo.
We’ve got high standards, and we’re here to put things right. Every Raylo device comes with a lifetime warranty while you’re on subscription, so if the device has not met our expectations we can arrange for it to be repaired or replaced at no extra cost to you.
We’ll be in touch to make sure this gets sorted as quickly as possible.
Thanks,
Team Raylo
An absolute pleasure to use.
August 27, 2026
Reply from Raylo
Hi Antony,
We are so happy to hear that you found our service such a pleasure to use.
Thank you for your positive feedback; we appreciate it a lot.
Thanks,
Team Raylo
My phone was here next day.
My phone was here next day.
And now am loving my New phone
August 27, 2026
Reply from Raylo
Hi Thomas,
We appreciate your positive feedback.
We're so glad you're pleased with the quick delivery and that you are loving your new phone.
Thanks,
Team Raylo
I am very satisfied.
August 19, 2026
Reply from Raylo
Hi Miroslav,
We're so happy to hear that you are very satisfied.
We appreciate your positive feedback.
Thanks,
Team Raylo
Reply from Raylo
Hi Lyn,
We're so glad you received excellent service.
Thanks for your review.
Thanks,
Team Raylo
My order was going to late so Raylo…
My order was going to late so Raylo gave a £20 voucher even though my order turned up 2 days later, very helpful on anything I needed help with.
August 27, 2026
Reply from Raylo
Hi Sharn,
Thanks for sharing your feedback.
We're so glad to hear that we could assist you effectively and that you appreciate the voucher.
Thanks,
Team Raylo
Company is a load of rubbish … send out…
Company is a load of rubbish … send out old products whilst charging more than if it was new. Then try and claim for damages at the end of lease when the phone was in bad way to start.
Avoid
August 27, 2026
Unprompted review
Reply from Raylo
Hi Mark,
At Raylo, delivering an exceptional customer experience is our top priority, so we're genuinely sorry to hear about this issue.
We have sent a request for more information and a member of our team will be in touch shortly to help put things right.
Thanks,
Team Raylo
Lied about deliver times. Tiwice
I ordered an iPad on the promise of next day delivery as I needed it urgently. The next day I got a message saying it would be delayed up to a week. I contacted customer services who told me if I picked another colour, they'd get that to me the next day. I did that.
Next day. Nothing
Then they use weasel.words to.claom they didn't "actually" promise and "expect" is just a place holder
Awful. Avoid.
Update: look at their reply and you see the weasel words. It goes from "will be with you tomorrow" to " we never really said it will be with you tomorrow, just heavily implied it so you'd trust us, then found an excuse."
Anyone else sick of this nonsense?
August 27, 2026
Unprompted review
Reply from Raylo
Hi Richard,
Thanks for your feedback and for choosing Raylo.
We always strive to offer free next-day delivery on all of our tech. However, during busy periods, there can sometimes be delays. We aim to be as transparent as possible and will always share the best estimate for your delivery if the next-day isn’t available.
We’re really sorry for any inconvenience this has caused, thanks again for your patience and understanding.
Thanks,
Team Raylo
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