Do not buy these knives they are absolute crap. My daughter bought these as a Christmas present and spent two months trying to replace the knife that was broken and in the end they sent the wrong one... See more
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See what reviewers are saying
Someone had purchased the Wasabi set for me 2 years ago as a gift. They’re beautiful, and so far, they’ve held up well as my daily drivers. In November I placed an order to complete the set with 3 kni... See more
Just got my Wasabi 8 piece today, only two days from the estimated date. When I questioned what stage the knives were in with support I got a prompt response with an Evri tracking number within... See more
The Shadow series has a great looking finish on the raw steel blades in this set, a razor sharp edge and excellent balance to boot. Would recommend cleaning the blades thoroughly along the spine befor... See more
Company details
Written by the company
Traditional craftsmanship is what makes the Razar knives so outstanding and everlasting. The whole process is done manually by professional Blacksmiths with traditional equipment. We stock a number of knives including Damascus knives and epoxy resin knives.
Contact info
20-22 Wenlock RoadLondon N17GU United Kingdom, N17GU, United Kingdom
- 020 3964 2604
- support@razarknives.com
- razarknives.com
2.5
Poor
367 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very impressed!
Ordered these knives as a gift. Received my order very quickly! They look great im very impressed with the quality. The handles are solid and sturdy. Cuts smoothly and cleanly. Well made knives at a very affordable price.
November 29, 2023
Unprompted review
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Ordered two sets of knives
Ordered two sets of knives, the delivery took around 2 weeks but when they arrived I was blown away with the design of the Wasabi series, highly recommend
November 19, 2023
Unprompted review
Bought some knives a year ago
Bought some knives a year ago. A set and two extra knives. As it didn't tell you what came in the set abs I wanted to take advantage of the sale one of the knives I bought was a duplicate and cost around £50. I sent it back and got proof of postage. After contacting many times and met with the same response it will take time basically I never got my refund. I wouldn't buy from this company because of the knives aren't for you then you'll never get a refund.
November 24, 2022
My order took almost 3 weeks to arrive
My order took almost 3 weeks to arrive, which I could have forgiven, but I wasn't even sent the right knife! It is beautiful but completely wrong.
November 20, 2023
Reply from razarknives.com
We are committed to resolving this issue promptly and ensuring that you receive the correct item. Our customer support team is actively working to locate the right knife for you and expedite its shipment. Additionally, we will review our internal processes to identify and address the cause of this error to prevent similar incidents in the future.
We appreciate your understanding and patience as we work to make things right. Please expect a member of our customer support team to reach out to you shortly to provide updates on the status of your correct order and to discuss any further assistance you may need.
Once again, we apologize for any inconvenience caused, and we value your feedback as it helps us improve our services.
Best Regards,
Razar Knives
Customer Support Team
Wasabi 8 piece
Just got my Wasabi 8 piece today, only two days from the estimated date. When I questioned what stage the knives were in with support I got a prompt response with an Evri tracking number within 2 hours.
The abalone handles of the Wasabi series are paler than they are shown on the website but they catch the sunlight nice.
There was also a really small speck of rust on one of the knives but that was easily removed with a wash and some oil.
Build quality seems decent, nice balance, comfortable grip and they're Razar sharp.
November 18, 2023
Unprompted review
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Not even worth 1 star. Awful awful company
Not even worth a star. No order recieved by this company. Still awaiting for it to be delivered. Emailed this company 5 times and no reponse!!! £120 down. Absolute scam of a company! Having to argue it with Klarna as they said they delivered it outside my house!
November 17, 2023
Unprompted review
Reply from razarknives.com
We deeply regret the inconvenience you've faced and the frustration caused by the delay in receiving your order. We understand the importance of timely communication and efficient customer service, and we sincerely apologize for falling short of your expectations.
We are actively investigating the status of your order and the lack of response to your emails. This is not the level of service we aim to provide, and we are committed to resolving this issue promptly. Our customer support team will be in touch with you urgently to address the situation, provide updates on your order, and discuss the necessary steps to ensure a satisfactory resolution.
We also understand the challenges you're facing with Klarna, and we will collaborate with them to rectify any misunderstandings and ensure your concerns are addressed promptly.
Once again, we apologize for any inconvenience caused, and we appreciate your patience as we work to make things right for you.
Best Regards,
Razarknives
Customer Support Team
Do not order from these people
Emailed 3 times and phoned 3 times, ordered the family set of steak knives which was 4, along with a metal knife block for the set I previously ordered. Only received one steak knife, spoke to somebody the first 2 calls and they basically said it’s a shipping department error and he’ll query and get back to me. Tried to email back and my email was blocked for spam and tried calling again only to get the answer machine. Do not order from these people.
Edit
As you can see, Razar have replied to this review claiming they want to solve this, I have had multiple emails with the company sense and nobody has done anything, still no word of my knife set. Also, the person who replied didn’t even bother to edit the copy and paste reply he’s used below. Bunch of scum scammers.
November 15, 2023
Unprompted review
Reply from razarknives.com
I hope this message finds you well, and I'm genuinely sorry to hear about the challenges you've faced with your recent order. Your experience is important to us, and I want to extend my sincerest apologies for the inconvenience you've encountered.
I understand the frustration of receiving only one steak knife instead of the family set of four, along with the metal knife block for your previous order. This is certainly not the standard of service we aim to provide, and I want to assure you that we are taking immediate action to resolve this issue.
I have escalated your case to our shipping department for a thorough investigation. We are committed to correcting this error promptly and ensuring that you receive the missing items as soon as possible. I will personally oversee the resolution process to prevent any such issues in the future.
I also apologize for any difficulty you faced in reaching us. It is unacceptable that your email was blocked, and I appreciate your patience and understanding as we address this technical issue. We are actively working to resolve the email matter and enhance our communication channels.
If you have any further details or concerns you'd like to share, please feel free to reach out to me directly at [your email address or phone number]. I am here to assist you throughout this process and ensure a satisfactory resolution.
Once again, I apologize for the inconvenience and disappointment you've experienced. We value your business and are committed to making things right.
Thank you for bringing this to our attention, and I appreciate your patience as we work to resolve this issue promptly.
Best regards,
Razar
Emailed 3 times
Emailed 3 times, phoned 3 times get answer machine or no reply.
Spoke to one person that couldn’t understand me and said been shipped and will email tracking. Nothi no after 2 weeks.
November 15, 2023
Unprompted review
Reply from razarknives.com
I hope this message finds you well. I sincerely apologize for the inconvenience you've faced and the challenges in reaching us. I understand your frustration, and I want to assure you that we take this matter seriously.
I'm terribly sorry for the lack of response to your emails and phone calls. This falls below the level of service we strive to provide, and I want to make things right.
To expedite the resolution of your issue, I've personally escalated your case to our shipping and customer service teams. They are actively investigating the status of your order and will provide you with the necessary information, including tracking details, at the earliest.
Please allow us a short window to investigate, and we'll ensure that you receive the prompt and accurate assistance you deserve. In the meantime, if there are any additional details or concerns you would like to share.
Your satisfaction is our priority, and we appreciate your understanding as we work to resolve this matter promptly.
Thank you for bringing this to our attention, and I appreciate your patience.
Best regards,
Razar.
DON'T ORDER FROM THEM
Avoid still not received my order and have sent multiple emails and had no contact back from them very poor 😢 😡😤
October 21, 2023
Unprompted review
Reply from razarknives.com
We sincerely apologize for the delay in your order from Razarknives. Your feedback is crucial, and we're committed to resolving this issue promptly.
We will investigate and expedite the process to ensure you receive your order without further delay.
Thank you for your patience and for bringing this to our attention.
Best regards,
Razarknives Customer Support
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Avoid….waited weeks for delivery
Avoid….waited weeks for delivery, sent multiple emails to customer support and had nothing back
October 12, 2023
Reply from razarknives.com
We regret to inform you that we've experienced delays with a batch of orders. We sincerely apologize for any inconvenience this has caused. Your order is important to us, and we're working diligently to expedite its processing.
We apologize for any frustration this may have caused and appreciate your patience. A member of our support team will reach out to you shortly to provide further assistance.
Best regards,
Razarknives Customer Support
Beautiful, but need better quality or warranty
I’ve had these knives for just over two years now. They’re beautiful knives and I have them displayed on a knife magnet on the wall of my kitchen. However, the resin handles on two of my knives have broken from regular use. The second largest knife (the one I used the most) is gone; its handle broke beyond repair over a year ago as I was chopping carrots. The second knife’s handle cracked while I was carving a turkey. I wrote to Razar about this and they said there’s no warranty on their products. Also, the serrated bread knife is unusable. It’s either only sharpened on one side or is for left-handed people (not sure)…whenever I use it, the sharpened side is on the opposite side of the food, so the knife just slides off at a weird angle. I emailed the company about this twice and never got a response. I’ve owned several knife sets over the years and have never experienced this before.
I’m writing this now as I’m looking for a new, higher-quality knife set and just came across another Razar set.
November 2, 2022
Unprompted review
Very pleased
I have received my knife set.
Couldn’t be more pleased. Exactly what I expected.
Fast delivery. Good service.
October 17, 2023
Unprompted review
Terrible Service
Placed my order back on the 13th August. Received my order 5 weeks later, which going by their own delivery timetable on their website is 3 weeks late. I had to chase them over and over again just to get the tracking number and any update on my order as the app they tell you to use to track orders was showing no updates. Finally received knives but they were not the ones I ordered. Their so called "Support" told me they would look into getting the correct knives sent out to me and look into compensating me for the trouble, but have ghosted me ever since. Last I heard from them was 1 month ago (Mid Sep) and they have not responded to me since.
To Confirm.
I have NOT received the correct knives and have NOT received any compensation.
Other than the reply I have received through this review, I've heard nothing from their support team.
October 19, 2023
Unprompted review
Reply from razarknives.com
Hello,
We would like to extend our sincerest apologies for the less than satisfactory experience you had with your recent order from Razarknives. Your feedback is invaluable to us, as it helps us identify areas for improvement and ensures we continue to provide better service to all our customers.
We understand your frustration with the delayed delivery and the mix-up with your order, and we genuinely regret the inconvenience this has caused you. Our team takes full responsibility for these issues, and we're actively working on implementing improvements to prevent such occurrences in the future.
Regarding the delayed delivery, we acknowledge that our timeline was not met, and we apologize for the inconvenience this caused. We have been working diligently to improve our shipping processes to ensure that delivery times are more accurate and reliable for all our customers.
The tracking issues you mentioned are also concerning, and we're in the process of making updates to our tracking system to provide real-time information more consistently. We appreciate your patience as we work through these technical challenges.
As for the incorrect knives you received, this should never have happened. We take quality control very seriously, and we're conducting a thorough review of our order fulfillment processes to ensure that such errors are minimized in the future. We're glad to hear that you eventually received the correct knives and the promised compensation, but we understand that the delay in resolving this issue was far from ideal.
In terms of the support experience you described, we're deeply sorry that you felt ghosted by our support team. This is not the level of service we aim to provide, and we're actively addressing our customer support processes to ensure that all customer inquiries receive timely and thorough responses.
We genuinely value your feedback and hope you can give us another chance in the future. We're committed to making the necessary improvements to ensure a smoother and more positive experience for our customers.
If you have any outstanding concerns or if there's anything else we can do to make things right, please do not hesitate to reach out to us. We're here to assist you in any way we can.
Thank you for bringing these issues to our attention, and we appreciate your patience and understanding as we work to enhance our services.
Best regards,
The Razarknives Team
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SCAMMERS...Trading standards must shut…
SCAMMERS...Trading standards must shut this down...still not recived my items. Ita been 7weeks now. Royal mail has reported them missing...they refuse to give me refund, because apparently they can only give refunds if i send knives back.....And there is the scam if they don't send out item how possibley can you send back...im a disabled lady and had to save to get these knives for a birthday present im now i was embarrassed that i had no present and couldnt afford another....£156 this company took me for
Its disgusting to scam people.
September 7, 2023
Unprompted review
Reply from razarknives.com
Hello,
We want to extend our deepest apologies for the distressing experience you've had with Razarknives. Your feedback is both heard and taken to heart, and we are committed to addressing your concerns and ensuring that this situation is resolved to your satisfaction.
We acknowledge your frustration regarding the non-delivery of your items and the subsequent challenges you've faced. We genuinely sympathize with your situation, and it is certainly not our intention to inconvenience or deceive any of our customers. We understand your disappointment and embarrassment.
Regarding the issue of refunds, we are currently in the process of reevaluating our policies to better accommodate exceptional situations like the one you've described. We understand that expecting a return for items that were never received is an impractical expectation, and we want to make this right.
We deeply regret any inconvenience or hardship that you've experienced as a result of this matter. Our commitment is to provide a reliable and trustworthy service to all our customers, and we have clearly fallen short in your case. We will investigate this matter further to ensure that appropriate steps are taken to expedite a resolution and provide you with the refund you rightly deserve.
We want to assure you that we do not intend to scam anyone, and we will work diligently to rectify this situation for you. Please continue to communicate with our customer support team to help facilitate a prompt resolution. We appreciate your patience and understanding as we strive to improve your experience with Razarknives.
Once again, our deepest apologies for the inconvenience you've faced, and we are committed to making this right.
Best regards,
The Razarknives Team
I ordered knives on 5th October for my…
I ordered knives on 5th October for my partners birthday gift on 20th October. I emailed company twice for the updates on delivery but have not received a response. I rang them up but the phone is not in use at this moment in time which I found very very unusual.
October 5, 2023
Unprompted review
Reply from razarknives.com
Hello,
We want to extend our sincerest apologies for the inconvenience you've experienced with your recent order from Razarknives. Your feedback is essential, and we appreciate you taking the time to bring this to our attention.
We understand the frustration of ordering a gift for a special occasion and not receiving the timely updates you expected. We're sorry that you had to email us multiple times and still didn't receive a response. We acknowledge that this is not the level of customer service we strive to provide.
The phone unavailability you mentioned is indeed unusual, and we are actively addressing the situation to ensure that you can reach us when needed. Our customers' ability to contact us is vital, and we apologize for any inconvenience you've faced in this regard.
Regarding the delay in your order, we are working diligently to improve our shipping processes and communication systems to ensure that such issues are minimized. We genuinely regret the inconvenience this has caused, especially with your partner's birthday approaching.
We would like to assure you that we are taking your concerns seriously and are committed to resolving this matter to your satisfaction. We are currently investigating your order's status and will provide you with the necessary updates as soon as possible.
Once again, we apologize for the inconvenience you've faced and thank you for your patience as we work to enhance your experience with Razarknives. We are determined to make things right for you.
Best regards,
The Razarknives Team
Ordered a platinum set of Knives on the…
Ordered a platinum set of Knives on the 12th of September and paid for express delivery for my brothers birthday on the 29th, have called and left answerphone message numerous times as no one answers the phone! Have also emailed multiple times and have not had a single response from anyone at this company! Should have read all of the bad reviews and not purchased! Be warned, stay away from this company!!!!!
September 12, 2023
Unprompted review
Reply from razarknives.com
Hello,
We want to extend our sincerest apologies for the delay and the lack of communication you've experienced with your order from Razarknives. We understand your frustration and regret any inconvenience this has caused you, especially given the special occasion it was meant for.
Ordering a platinum set of knives and paying for express delivery for your brother's birthday is a significant gesture, and it is disheartening that we were unable to meet your expectations in a timely manner. Your experience does not align with the level of service we aim to provide to our valued customers.
We acknowledge that we fell short in terms of phone support and email responsiveness, and we are taking steps to improve our communication channels and customer service processes.
We're currently investigating the status of your order and will do everything in our power to expedite its delivery. We genuinely appreciate your patience during this time.
We understand your disappointment and share in your frustration. Please know that we are committed to resolving this matter to your satisfaction. If there are any additional details or concerns you'd like to share, please do not hesitate to reach out to our customer support team, and we will work diligently to address them.
We apologize for any inconvenience you've faced and thank you for your patience as we strive to improve your experience with Razarknives.
Best regards,
The Razarknives Team
High-quality knives
High-quality knives. Fantastic and very helpful customer service. Highly recommended.
September 30, 2022
Unprompted review
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Do not purchase from this company
Do not purchase from this company. It’s been over a month and I haven’t received my knives. They claim that the delivery was attempted, but I wasn’t home to sign for it. After several e-mails to support, they finally gave me a tracking number, but it’s a China Post tracking number. They keep trying to direct me to DHL who apparently has my package, but they can’t give me a DHL tracking number and obviously, the China Post tracking number isn’t in their system. I’ve asked for a refund and they responded that I can’t get a refund unless I return the knives that they couldn’t send to me, or give me a location of where they are.
September 23, 2023
Unprompted review
Reply from razarknives.com
Hello,
We are truly sorry for the inconvenience you've experienced with your recent order from Razarknives, and we appreciate you sharing your concerns. We'd like to provide some clarity on our fulfillment processes and address your specific situation.
At Razarknives, we operate with multiple fulfillment centers around the world to provide efficient and timely deliveries to our customers. The aim is to ensure that orders are dispatched from the nearest facility to the recipient's location, expediting the delivery process. This approach is intended to offer a more convenient and cost-effective service to our global customer base.
We understand that you've been waiting for your order for over a month, and we genuinely regret the delay you've encountered. We appreciate your patience during this time.
Regarding the attempted delivery and tracking, we're sorry for any confusion. It appears that there may have been a mix-up in the tracking information provided to you. Our intention is to make tracking as transparent as possible for our customers.
As for the refund, we understand your frustration. We're actively reviewing our refund policies and will make adjustments as necessary to ensure that you receive a fair resolution to this situation. We apologize for any inconvenience or confusion caused in this regard.
We are committed to addressing your concerns and rectifying this situation as quickly as possible. Please continue to work with our customer support team, and we will do our best to provide a resolution that meets your satisfaction.
Once again, we apologize for the inconvenience you've faced and thank you for your patience as we strive to improve your experience with Razarknives.
Best regards,
The Razarknives Team
Unbelievably Awful
This is one of the "if i could put 0 stars, i would" moment as they have been absolutely terrible.
I ordered a set of knives on the 10th September, decided against it and requested a refund.
11th September I was notified it was not a problem and a refund would be processed.
I chased on the 14th and 16th to find that they didn't process the refund and that it is already being shipped. I was told I'd have to accept the parcel and send back at my own expense due to their error.
I've continually chased over the past week to find that they won't process the refund because they can't physically ship the knives due to an admin error. To point out, I still do not want these knives.
After the constant back and forth arguing with their third party customer service, im still £300 down with no real confirmation of what is really going on.
Very dodgy company and I would refrain from buying from them!
September 10, 2023
Unprompted review
Great set of knives but very slow delivery.
Delivery time very poor took 4 weeks for the knifes to actually come, but after receiving them I am super happy with the actual set.
September 22, 2023
Unprompted review
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